Tru by Hilton Harrisonburg

The breakfast options were delicious and varied, with fresh and satisfying choices. Its proximity to I-81 provides convenient access for travelers.

I recently stayed at Tru by Hilton and unfortunately, it was a rather disappointing experience. First and foremost, I was shocked at the state of the floors in my room; they were filthy and clearly had not been cleaned properly. This was not the level of cleanliness I expected from a hotel in your brand. Furthermore, I encountered a severe issue with my bed, as I discovered that there were bugs present. This is completely unacceptable and made my stay extremely uncomfortable. To make matters worse, the customer service was lacking from start to finish. I found the staff to be unhelpful and indifferent to my concerns, which only contributed to my disappointment. Overall, my experience did not meet the standards I have come to expect from Hilton properties, and I hope that these issues can be addressed for future guests.

I loved the handicapped bathroom. Very safe and well thought out. Breakfast was excellent and high tech dispensers were fun. The service and cleaning was excellent. Towels were a little rough.