The Goodwin

It was very convenient safe and clean easy access to room and staff was very helpful even when we stop off at wrong floor the employees at the door helped with our baggage and this hotel is my first choice in future. Thanks

What a lovely renovated, boutique hotel! The room was large, bathroom and amenities were top notch. I always appreciated a nice robe! We were very satisfied with out stay.

The Goodwin is a masterpiece if you wanna have a really nice time great vibe great staff with a charm like if you’re home go to the Goodwin the area around it is a little sus, but it’s downtown Hartford. What do you expect as far as the Goodwin, it’s an amazing place to stay!

Avery pleasant and relaxing stay. Not as much of a classic old hotel vibe as i expected. More of a modern classic vibe. Nothing t complain about except the $3,00 charge for what should be complenentary bottled water in the room. Very clean and quiet neighborhood. Garage elevator to building lobby attached to hotel redeption. Very friendly and attentive staff. A block away from Black Eyed Sally's soul food restaurant. Don't miss

The Goodwin Hotel has a lot of potential, but it just didn’t quite deliver the boutique experience it promises. The location in downtown Hartford is convenient, and the suite we booked was very spacious—that was really the highlight of our stay. Unfortunately, the overall experience didn’t meet expectations. For the price, we were surprised there was no bellman available. We had to carry our own luggage to the room and get settled on our own, which isn’t what you expect from a boutique hotel. When we walked in, the lobby didn’t smell fresh, and the vibe from other guests felt a bit off. Our suite, while large, also didn’t smell fresh or inviting. It seems like the hotel could really benefit from better ventilation or even a signature scent to make the space feel more welcoming. The service was also lacking. I went down to the front desk around 6:30 a.m. asking for orange juice and towels. They had neither. By 7:15 a.m., after following up again, I was told housekeeping wouldn’t be in until 8:30 a.m.—even though we had to leave by 8. I suggested they grab towels from an empty room, and thankfully, the manager came in and brought them to me. Overall, The Goodwin has the bones to be a great hotel, but it needs to step up its customer service, amenities, and attention to detail. Right now, it doesn’t live up to the boutique label, and for the price, we expected a much better experience.

I loved the boutique atmosphere and the fact that it was in the middle of everything. The staff was amazing.