The Tower Hotel

This is a magnificent building with a grand staircase. The interior spaces such as the bar and restaurant are very comfortable and the exterior seating area and garden excellent. The staff were very friendly. The room was a good size but had a couple of niggles. There was no easy height shelf in the bathroom and no shelf at all in the shower. The power socket for the hair dryer was under the dressing table making it both difficult to access and also leaving the power cord too short.

Visited first in 2021 for carvery very impressed. Returned this week had nice Prawn Cocktail. Others had Leek and potato soup said very nice. Main orders one fish and chips said nice.two ordered Steak and ale pie very nice except asked for potatoes instead of the chips stated on the menu and they came up as new potatoes cut up instead of being left whole so looked messy and the peas that came with these meals the small amount barely a tablespoon of peas very poor.. Found the day after our visit they were doing two meals for £16.OO which included our two Steak and Ale pies but we were not offered that or told about it. One who had the Curry said nice but the Nan bread was too thick and very doughy. Upon arrival there it took them 45 minutes to deliver our starters yet we’re not busy at all.Had to ask the young girl server what the soup was she said did not know had to go and ask.That comes down to poor management surely? The place is beautiful but letdown by staff that do not seem to match the ambience of this place.Shame really.

We booked The Towers for a baby shower and can’t praise the food and service enough. We were a large group of 25 and each and every one of us were so happy with the experience. The afternoon tea was a great quality and there was so much of it! It was displayed professionally and we didn’t even have to ask for boxes to take leftovers home as they were provided. Staff were helpful all through the booking process and we were welcomed in early to decorate the tables etc. The dining room itself is wonderful and a great setting for a special occasion. Thank you to all the staff who were a part of our lovely afternoon.

My review is late, we stayed here in '21 & wanted to get away from home, somewhere near the sea. The welcome was great on arrival, we had arrived late, just as the restaurant was closing but the chef agreed to make us some food. It was tasty & reasonably priced. We ate outside in the garden area, lovely outside space. Our room was big, comfy bed with a spa bath & separate shower, only complaint & not much to be done about it, was that it faced the sun in the morning so the room was baking! A fan was provided but it really needs A/C. No noise from the outside due to secondary glazing so I'd imagine it would be lovely in the winter months. All staff were excellent, very friendly & accommodating, would stay again.

Large birthday meal booked on the 8th of January, table 7. 12.30pm. Food took ages to be served despite having to pre-order. Just commenting on our part of the (1 adult 2 child) found the Kiev over cooked, dry and burnt on the underside. Kids meals which neither child would/could eat (I don't blame them) burger was burnt and dry, chicken nuggets were a horrible dark colour and so dry that my child was unable to swallow them, they left the meal and ate once home. No member of staff came to check to ensure we were happy with the meal, not wanting to make a fuss as my grandmother had organised it and was embarrassed. I thought I would contact the restaurant later. After contacting the towers via their online contact form, also discussing my concerns via the phone I was told no manager was available but was told someone would call me back. This never happened, and im still waiting...... I felt my only option was to try contacting via Fb and left a comment regarding my complaint and the Towers seem to think its ok to hide their head in the sand and just delete my comments. Always used the towers for our family meals in the past as they have a good selection of food and nice size room, but sadly i don't think we will not be returning with poor customer service like this. OK, fair enough some places get it wrong every now and then... but come on.... at least deal with the issue to try to resolve it with the customer