Hotels Near El Templete in Havana

Not a bad hotel to stay for 1-2 days, good location and decent breakfast, small rooms, no windows. The girl at the reception speaks good Russian, she was very helpful in solving current problems, thank you very much.

Although the facilities are simple, I think they are pretty good in Cuba. The hotel is very clean, the environment is very good, and the location is good. It is near the Plaza de Armas in the old city. You can see the sea as soon as you come out, and it is convenient to visit the old city. The service is very good and the staff are very polite. The breakfast is very rich and unexpectedly good.

Very good experience, the hotel room is spacious, the terrace faces the port and San Francisco Square, and the view is unparalleled. The hotel is located in the old city of Havana, within walking distance of delicious restaurants and museums.

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

There are no sockets in the room where you can charge your phones, and there are no adapters, I charged at the reception. Wi-Fi was given for 1 hour, judging by the instructions, and then I could not connect it. Were not given a welcome drink. When I went downstairs to ask about the adapter, I saw other guests who were treated, now there is a hole in my heart. The room was without windows, but with two bathrooms. The location is good, walking distance to all the sights of the old town. There were ants in the room.

In addition to the location, and the cheap Internet card in the lobby, there is really no other highlight. Booked a four-star hotel room, but the front desk/restaurant is the same as Samsung. The reception desk (male, middle-aged) looks proficient and professional, but the surface is gentle with obvious arrogance. I wonder if the indecent act of the Chinese people made him unable to fight? When I arrived at the hotel reception desk, I was told that I could not find a reservation under my name. . Show him to stay in Voucher. As a result, people don't look at it and don't ask for the order number. It just lets you wait. . Contact Ctrip, the network is not good, customer service can not be contacted. After half an hour, ask again. Only said that the order has. The man waited in front of him and found out that he did not say. The problem with the room hardware, as stated in other online reviews, is not repeated. In short, it is not recommended for friends to live.

Hotel location is excellent, breakfast restaurant view is very good, room facilities are old, no wifi, only the lobby, 5cuc 5 hours network card, the hotel's open bar is great, there are songs and dances, chicken legs are very powerful. There is a formal taxi at the door, we set the car at 5 in the morning, the driver waited very early, and did not add money, 25cuc to the airport

Checking in to Kempinski, first of all, the location is perfect, diagonally opposite the Parliament Building, and then the bar on the top floor is really amazing. Sitting here, you can see the panoramic view of Centro Habana and La Habana Vieja, as well as a rooftop swimming pool. Even the elevator is a sightseeing elevator, which is a good place to take photos and check in. Overall, the experience is quite good. You can drink cocktails here and enjoy the scenery of Havana City.