The Suffolk Hotel

I visit the restaurant regularly and I always have a lovely meal. It’s so nice to have a gem like this in Haverhill. The exotic and special dishes make a change to the classics! The staff are always friendly, the decor is lovely and the food never fails to impress me. My fav place in Haverhill!

We had been brought a voucher from Buy a Gift and chose this hotel because of its location. Using buy a gift was very complicated, we could not speak to a person when redeeming the voucher , when we tried to do so,only received an unhelpful automated messsge. However, the hotel was helpful sorting this. On arrival we were met by a lovely young g lady Sophie. Our room had recently been modernised. The bed was very comfortable. The shower was large and very powerful.The only downside was the fan in the room. It was filthy, full of dust. Food at our evening meal and at breakfast was tasty. A shame that several items were unavailable that were on the menu.At breakfast we were served by Chloe who was also delightful.

This booking was made via 3rd party, it allowed me book the hotel after 10pm and when I arrived to the hotel just after midnight, I found out that there was no access and no reception after 10pm. When I checked out, I also had a text to say I'll get a text on how to retrieve my key after hours, which I did not receive. I also got given an out of hours telephone number, to which nobody answered. Why would you allow bookings for a hotel after a certain time, if you know they're closed? Fast forward a week, customer services not helpful, so I started a charge back with my bank. The charge back was unsuccessful because they claimed that the opening hours were clearly written (they werent) and my bank agreed. So my question is, why do you allow bookings if the hotel is closed? I'm £63 down and never will I use this site again.

Room was good, breakfast was one of the best I’ve had , bed comfortable but the 4 rating and not a 5 is the pillows in both rooms were lumpy and uncomfortable. However it is odd to go to a hotel and have no bar or restaurant after 6.30 on a Sunday; wondering how it is classed as a hotel. Went to the Witherspoons opposite to get a bite to eat. To get your key you have to walk down an alley way which is very dark and as a single woman I would not be happy walking down there. Fortunately I was not alone but this alley way should definitely be better lit. Key is in an electronic key safe and the access code is sent via SMS; all very efficient. Good Illy coffee machine in the room, biscuits and even still and sparkling water.

Attending Heritage Live event at Audley End Hall (14 miles) away. Local accommodation booked, opted for Suffolk Hotel and pleased we did. Communication pre booking was good. Easy to understand and follow. Welcome at hotel and check in (room was available earky) very easy. Room was excellent, clean and had everything we needed for our overnight stay. Breakfast was excellent too and service to match.

We booked this hotel as part of a "Buy a Gift" package received as a 50th birthday present. We received instructions to go straight to the bar to check in. They don't have a reception area as such, but there is a very small reception desk by the front door. The staff member that greeted us was very nice and helpful and allowed us to check in an hour early. Our room was bright, modern and spacious with a very nicely decorated bathroom with large walk in shower. The floor looked as though it hadn't been swept/cleaned but overall the bathroom was very clean. Very comfortable bed, and even a large fan was provided in case the weather was hot (which is wasn't but still a nice touch). The room benefits from a coffee machine with pods provided, which was also a nice touch. Our room was No.1 and was located at the far end of the bulding (car park end) and so we didn't suffer from any noise from the bar downstairs. Our package included dinner and breakfast, so we booked into the restaurant for our evening meal. They had the England game on a huge projector in the restaurant and informed us we would be eating in the cafe attached to the bar. This wasn't an issue, as we wanted to watch the footie anyway), and the staff were accommodating when the match went to penalties, so we were a bit delayed getting to our table. One bugbear of mine is when a restaurant doesn't have items available and you are not told when you are given the menu. Unfortunately, the starter I ordered was one item that wasn't available. Then at breakfast next morning the same thing happened, when two items I asked for both were not available. Again, we were not told when we were seated. Other than that, the food was hot, well presented and good sized portions. The cooked breakfast was delicious too. We thought the selection of drinks available at the bar was very good and also prices were reasonable. I would also give the staff 10/10 as they were all very nice and helpful. Overall, a really nice stay and we would go back there. Just to add, the car park is at the rear of the hotel, it is a public car park and you have to pay but it was only £5.60 overnight so not a problem.