17 Little Pier St, Haymarket, New South Wales, 2000, AustraliaView Hotel Details
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Novotel Sydney Darling Square Guest Reviews
4.4/5
Very Good
208 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(208)
Positive reviews(199)
Reviews with photos/video(40)
Great location(69)
Awesome stay(42)
Awesome rooms(22)
Easy to get around(18)
Classy environment(14)
Convenient for shopping(9)
Friendly front desk staff(7)
Tasty food(5)
Negative reviews(9)
Guest User
Superior King Room
Stayed in Dec 2024
Couples
1 review
4.5/5
Great
Posted on Jan 10, 2025
Great location with Darling harbour a short walk with access to lots of restaurants and bars. Ferry stops near bar. Definitely recommend it.
6/11
Response from Property: Dear Guest User,Thank you so much for sharing your lovely review and wonderful photos!We are glad to hear that you have enjoyed your stay and looking forward to welcoming you back soon.Kind regards,Kristina K.Front Office Manager
Jody’s
Superior King Room
Stayed in Nov 2024
Family
3 review
4.7/5
Amazing
Posted on Dec 29, 2024
We enjoyed our stay at Novotel Darling Square. The young guy who checked us in was lovely, welcoming and very helpful. The lady that checked us out was also extremely pleasant. We didn’t use the facilities but did check out the pool which looked pretty good. The room was smart and clean, the bed was very comfortable and having a nice big TV was great as we chilled in the room the first night we stayed and streamed a movie from Netflix on my phone. Maccas was right opposite so it was an easy meal on night one.
The position was awesome. With a short pleasant stroll to darling harbour for lunch and right by China Town for dinner on our stroll back from watching a musical at the Capitol Theatre.
Would be happy to stay here again.
Response from Property: Dear Jody,Thank you for taking the time to leave such detailed feedback!We are thrilled to know that you have enjoyed your stay with us and truly look forward to welcoming you back soon.Our team is wishing you a very Happy New Year!Kind regards,Kristina K.Front Office Manager
Guest User
Superior Twin Room
Stayed in Dec 2024
Business travellers
18 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Good good good ! Good location, Good environment! Good food ! Good staff ! Good services ! I gives 5 stars as feeling nice , cosy , good and enjoy the services offered by the hotel , convenience around the hotels It is a plus. The attitude of the staff are positive , help me a lot and the nearby shop at China town are super fittable for me as a Hong Kong guy.
Response from Property: Thank you so much for your kind words, Guest User!We are thrilled to find out that you have enjoyed your stay and cannot wait to see you again for your next adventure.Kind regards,Kristina K.Front Office Manager
Guest User
Superior King Room
Stayed in Sep 2024
Family
7 review
4.2/5
Very Good
Posted on Oct 27, 2024
Good modern with excellent location hotel. The staff is friendly and helpful. The breakfast is very good and delicious.
Response from Property: Dear Guest, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you had an enjoyable stay finding the hotel suitably located in Darling Harbour and the team friendly. We look forward to welcoming you back during future planned visits to Sydney. Regards,Andrew H, General Manager.
Amanda
Superior King Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Great stay only let down was that there wasn’t liners in the bins. But everything else was great! Will definitely come back.
Response from Property: Dear Amanda, Thank you for taking the time to post a review following your stay. I am pleased to read that you had an enjoyable time and found the hotel to your liking. I have taken on board your comment in regards to the bin liners which is something we have removed as part of our no single use plastic policy throughout the business. We look forward to having the opportunity to welcome you back again in the future. Regards,Andrew H, General Manager.
Sheldon Chandra
Superior King Room
Stayed in Aug 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Great location. Very close to Chinatown where there's plenty of food options available even late at night. Paddy's market is just 5 mins away and CBD is about 15 mins walk. Friendly people in the front office. Very attentive. Awesome housekeepers. Always smiling and greeting customers.
Response from Property: Dear Sheldon Chandra, Thank you for taking the time to post a review following your recent stay, I am pleased to read that you found the hotel both suitably located and the team friendly. I will be sure to share your comments and we hope to have the opportunity to welcome you back again in the future. Regards,Andrew H, General Manager.
MTse1070
Superior King Room
Stayed in Aug 2024
Solo travellers
26 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Good location, spacious room. Price is on the high side. Overall I would recommend this hotel.
Response from Property: Dear MTse1070, We very much appreciate you taking the time to provide us with a review for your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. I will share this with the team and am sure it will serve as an encouragement to all of our staff to continuously improve the quality of our services. Please reach out to us if you would like to further comment on your stay. We are more than happy to hear more about your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reinard Assistant Manager
Kevin
Executive King Room
Stayed in Dec 2023
Couples
21 review
5.0/5
Outstanding
Posted on Jan 25, 2024
This hotel provides excellent service, with every detail carefully considered, making me feel very comfortable and relaxed. Furthermore, the service is absolutely top-notch, with the staff being very friendly and professional. The hotel environment is also very clean, giving me a sense of peace and reassurance. Highly recommended!!!
localer
Superior King Room
Stayed in Jan 2024
Solo travellers
23 review
4.0/5
Very Good
Posted on Feb 10, 2024
Receptionist is very helpful, hotel is clean and tidy, good location
JamesLuke
Superior King Room
Stayed in Apr 2024
Business travellers
60 review
5.0/5
Outstanding
Posted on Jun 18, 2024
All good, except the breakfast taste is not really good.
Food is salty and some is just too sweet and oily.
Response from Property: Dear JamesLuke,We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michele Rondeau - Senior Assistant Manager - Novotel Sydney Darling Square
ANP
Executive King Room
Stayed in Mar 2024
Solo travellers
4 review
4.2/5
Very Good
Posted on May 7, 2024
The location is just the best of the city i would say. Easy access to chinatown and light rails. Bed is comfortable, toilet is clean. Also the staff is very helpful in finding me a plug to charge my gadgets. Lovely stay.
Response from Property: Dear ANP,Thank you so much for taking the time to share your experience on your recent stay with us at Novotel Sydney Darling Square. I am thrilled to read your comments and appreciate you sharing with us your great experience. I will be sure to share your wonderful feedback with the team. I hope we have the opportunity to welcome you back in the future.Sincerely,ReinardAssistant Manager
Kas Broderick
Superior Twin Room
Stayed in Mar 2024
Couples
26 review
3.7/5
Posted on Apr 19, 2024
About 2 minutes walking distance to ICC Sydney Theatre and China Town. Lots of cafes nearby and the tram stop is about 5 minutes walk.
The hotel room is quite spacious. However, the twin bed (2 single beds were uncomfortable and very small where my husband fell out of the bed !!
Response from Property: Dear Kas, We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Square. It is always a pleasure to receive positive feedback. We are glad you enjoyed our location and the multiple choices of cafes and shops around. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michele Rondeau - Senior Assistant
MIN09
Superior King Room
Stayed in Mar 2024
Family
9 review
5.0/5
Outstanding
Posted on Apr 23, 2024
1. The hotel exceeded my expectations in every way, from the friendly and attentive staff to the beautifully decorated rooms.
2. I had a fantastic stay at this hotel. The rooms were spacious and well-appointed, and the amenities were top-notch.
3. This hotel offers incredible value for the price. The rooms were clean and comfortable, and the service was exceptional.
4. I highly recommend this hotel to anyone visiting the area. The location is convenient, the staff is friendly and helpful, and the accommodations are luxurious.
5. From the moment I arrived, I felt welcomed and well taken care of. The hotel staff went above and beyond to ensure my stay was enjoyable.
6. This hotel is a hidden gem. The atmosphere is elegant and inviting, and the attention to detail is evident throughout the property.
7. I was impressed by the level of professionalism and hospitality displayed by the hotel staff. They made me feel like a valued guest from start to finish.
8. The hotel's restaurant served delicious food with a diverse menu. I enjoyed every meal I had during my stay.
9. The hotel's amenities, including the swimming pool and fitness center, were well-maintained and provided a great way to relax and unwind.
10. I cannot say enough good things about this hotel. It is definitely my go-to choice for future visits to the area.
Response from Property: Dear Viseth,Thank you for taking the time to share your experience on your recent stay with us at the Novotel Sydney Darling Square.We are more than thrilled to hear that you had such a great experience during your stay. Guest feedback is very important to us and we are more than happy to hear about your stay. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to be able to welcome you back in the near future. We wish that your next stay with us would be just as amazing as your previous stay.Sincerely,ReinardAssistant Manager
AnnaLog
Superior King Room
Stayed in Sep 2023
Solo travellers
8 review
4.2/5
Very Good
Posted on Oct 12, 2023
The location of the place is great , in the area where you will find a lot of food places ! The bed is very comfortable! But in the room you will not find even a bottle of water!
Response from Property: Dear Annalog,Thank you for sharing your experience with us. It is great you had a comfortable stay and our location was convenient for your stay.The tap water is safe to drink here in Australia, however bottled water is available for purchase through our 24 hour room service or our reception also have them.Thank you again for your feedback. We look forward to welcome you back on your next visit to Sydney.Kind Regards, Meyke
Guest User
Superior King Room
Stayed in Feb 2024
Travel with friends
4 review
4.5/5
Great
Posted on Mar 19, 2024
Extremely convenient location. Happy with the services from hotel staff. Overall, a very pleasant stay with this hotel. Will definitely come back to stay here for future trips.