Novotel Sydney Darling Square

Novotel Sydney Darling Square Reviews

Novotel Sydney Darling Square

17 Little Pier St, Haymarket, New South Wales, 2000, AustraliaView Hotel Details
Novotel Sydney Darling Square
Novotel Sydney Darling SquareNovotel Sydney Darling SquareNovotel Sydney Darling Square
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Guest Reviews of Novotel Sydney Darling Square

9.0/10
Great
273 review
Verified reviews
Location9.3
Amenities8.8
Service8.8
Cleanliness9.1
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All reviews(273)
Positive reviews(263)
Reviews with photos/video(63)
Convenient location(58)
Easy to get around(23)
Delicious breakfast(13)
Friendly front desk staff(9)
Clean pool(8)
Great swimming pool(8)
Average sound insulation(8)
Located in the city centre(5)
Negative reviews(10)
P Sriswai
Superior King Room
Stayed in May 2025
Solo traveller
10 review
9.5/10
Amazing
Posted on Jun 28, 2025
Nice hotel, good location to restaurants, shops and landmarks , nice clean room and shower. I did not know they do not provide bottles of water in the room, but as long as you have an empty water bottle, you can request the bar to refill water for you. Or you can go to the gym on level 2 to get filtered water. Gym and swimming pools are on level 2.
Response from Property: Dear P. Sriswai,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay with us and particularly appreciated the convenience of our location. As you kindly noted, complimentary water refills are always available at the lobby bar, and the tap water in guest rooms is also safe for drinking.The team at Novotel Sydney Darling Square looks forward to welcoming you back in the near future.Kind Regards,Kristina K.Front Office Manager
Thach Vo
Superior King Room
Stayed in May 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 6, 2025
I recently stayed at Novotel Sydney Darling Square and had an incredible experience! The hotel exceeded all expectations and made our trip to Sydney even more memorable. Our room had incredible views of Darling Harbour, and it was the perfect spot to relax after a busy day.
Response from Property: Dear Thach,We greatly appreciate you taking the time to share your experience with us.We are thrilled to learn that your stay at Novotel Sydney Darling Square was exemplary.Our team hopes to have the pleasure of hosting you again soon.Kind regards,Matthew Hill, General Manager
Guest User
Superior King Room
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 27, 2025
Very good location hotel in the city spot and not much busy a lot of stuff to do for kids fam around there nice cafe nice shop very happy this trip
Response from Property: Dear Tiara,Thank you very much for your lovely words!We are thrilled to find out that you and your family have enjoyed the stay and looking forward to welcoming you back in the nearest future.Kind Regards,Kristina K.Front Office Manager
Heng KT
Superior King Room
Stayed in Sep 2025
Family
3 review
7.5/10
Posted on Oct 13, 2025
Location is good and cleanliness is acceptable, though sofa pillows were left on the floor when we arrived. On the downside, customer service is limited. There was no porter to assist with our luggage, and when we needed anything, no one brought it to our room. Considering it’s a 4-star hotel, we would expect more
Response from Property: Dear Heng Fook,We appreciate you taking time to share your experience.It's wonderful that you enjoyed our central position near Chinatown and ICC Sydney.That said, we apologise for the service shortcomings you mentioned. Please be assured that our staff remains committed to addressing guest needs promptly through our 24-hour reception and we are revisiting our procedures to ensure attentive service at all times.We hope to have another opportunity to welcome you back.Kind regards,Matthew Hill, General Manager
Michi Schwarzer
Superior King Room
Stayed in Sep 2025
Family
14 review
8.0/10
Very Good
Posted on Oct 9, 2025
Nice and clean hotel with friendly staff. The room amenities and the offered breakfast is basic, but ok for this price.
Response from Property: Dear Michi,Thank you for choosing to stay with us and sharing your feedback.Our team takes pride in maintaining high cleanliness standards and delivering personable service - we're thrilled these aspects resonated with you.We've noted your feedback about room amenities and breakfast selections. While designed for essential comfort at this price tier, we'll review how to enhance these elements without compromising value.Being steps from Darling Harbour's entertainment precinct remains one of our strongest assets, and we hope this location served your exploration needs well.We would value the opportunity to welcome you back for an even better experience.Warm regards,Matthew Hill, General Manager
Anonymous User
Superior King Room
Stayed in Mar 2025
Couple
4 review
10/10
Outstanding
Posted on Apr 21, 2025
Great location, right next to Chinatown. Parking is in a nearby building
Response from Property: Dear User,Thank you for sharing the feedback with us!We are happy to know that you have enjoyed your stay and especially the convenience of our location.We are wishing you a wonderful week ahead and hope to welcome you back soon.Kind Regards,Kristina K.Front Office Manager
Guest User
Superior King Room
Stayed in Dec 2024
Couple
1 review
9.0/10
Great
Posted on Jan 10, 2025
Great location with Darling harbour a short walk with access to lots of restaurants and bars.  Ferry stops  near bar.  Definitely recommend it.
6/11
Response from Property: Dear Guest User,Thank you so much for sharing your lovely review and wonderful photos!We are glad to hear that you have enjoyed your stay and looking forward to welcoming you back soon.Kind regards,Kristina K.Front Office Manager
Guest User
Superior King Room
Stayed in Jun 2025
Couple
1 review
5.5/10
Posted on Jul 13, 2025
The bed was uncomfortable and affected my sleep. The TV turned on by itself around 7–8 a.m. even though I had switched it off the night before. The hot water supply was insufficient at times, and there was no complimentary drinking water provided. These issues do not meet the standards expected from a star-rated hotel.
Response from Property: Dear Yeong,Thank you for taking the time to share your feedback with us.We are sorry that some aspects of your stay did not meet your expectations.However, we sincerely regret the discomfort you experienced with the mattress and the technical issue with the television system. Our maintenance team has been notified to address these concerns. Regarding the water supply, please be assured that we are looking into the matter to ensure a more reliable experience for all our guests going forward. Additionally, our tap water meets all safety standards, and our team would have been delighted to guide you to nearby convenience stores if necessary.We hope to have the opportunity to provide you with a more comfortable experience in the future.Best regards,Matthew Hill, General Manager
Guest User
Executive King Room
Stayed in Jun 2025
Solo traveller
17 review
10/10
Outstanding
Posted on Jul 11, 2025
The location is great and the service is excellent! It's very close to Darling Harbour, and there are many places to eat, drink and have fun around. It's also very convenient to get to the city center. I highly recommend everyone to stay at this hotel.
Response from Property: Dear Guest,Thank you for such a positive review.We are delighted that your stay at Novotel Sydney Darling Square met your expectations.Our prime location in Darling Square and commitment to exceptional service remain the cornerstones of our hospitality approach, ensuring each guest enjoys a fulfilling stay.We hope to have the pleasure of hosting you again soon.Kind regards,Matthew Hill, General Manager
Jody’s
Superior King Room
Stayed in Nov 2024
Family
4 review
9.5/10
Amazing
Posted on Dec 29, 2024
We enjoyed our stay at Novotel Darling Square. The young guy who checked us in was lovely, welcoming and very helpful. The lady that checked us out was also extremely pleasant. We didn’t use the facilities but did check out the pool which looked pretty good. The room was smart and clean, the bed was very comfortable and having a nice big TV was great as we chilled in the room the first night we stayed and streamed a movie from Netflix on my phone. Maccas was right opposite so it was an easy meal on night one. The position was awesome. With a short pleasant stroll to darling harbour for lunch and right by China Town for dinner on our stroll back from watching a musical at the Capitol Theatre. Would be happy to stay here again.
Response from Property: Dear Jody,Thank you for taking the time to leave such detailed feedback!We are thrilled to know that you have enjoyed your stay with us and truly look forward to welcoming you back soon.Our team is wishing you a very Happy New Year!Kind regards,Kristina K.Front Office Manager
Cleav3r
Deluxe Room
Stayed in Mar 2025
Family
12 review
8.5/10
Very Good
Posted on May 5, 2025
One of the best locations for a hotel in Sydnay with a reasonable price tag. View is limited though
Response from Property: Dear Cleav3r,We do appreciate you taking the time to share the feedback about your recent stay!It is great to know that you have enjoyed your experience, and we cannot wait to see you again.Kind regards,Kristina K.Front Office Manager
M420195****
Deluxe Room
Stayed in Mar 2025
Business traveller
8 review
9.5/10
Amazing
Posted on Apr 9, 2025
The overall situation is quite good. The only drawback is that I was assigned to be next to the cleaning room. Every morning, I was awakened by the cleaning staff who made very rude and loud noises when opening and closing the doors, and they repeated this noisy operation behavior many times, making it very difficult for me to have a good rest.The overall situation is quite good. The only drawback is that I was assigned to be next to the cleaning room. Every morning, I was awakened by the cleaning staff who made very rude and loud noises when opening and closing the doors, and they repeated this noisy operation behavior many times, making it very difficult for me to have a good rest.
Response from Property: Dear Guest User,Thank you very much for sharing the details of your stay with us!Even though we are happy to hear that your overall experience was good, we are saddened to find out that the room allocation and communication with the housekeeping staff affected your staycation in such a negative way. We already had a chance to pass your feedback on to our Housekeeping team for further investigation and service improvement.We truly hope, we will be able to welcome you back soon. Please do not hesitate to contact us directly to arrange your next booking, so we can make sure of a better room allocation and the best experience for your stay.Kind Regards,Kristina K.Front Office Manager
Guest User
Superior King Room
Stayed in Mar 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Apr 27, 2025
very good hotel, never feel so good like this, and people are helpful,room claening!
Response from Property: Dear Ruiyou,We do appreciate you taking the time to share the feedback with us!It is such a pleasure for us to find out that your stay has met your expectations.We are wishing you a wonderful day ahead and looking forward to welcoming you back for another adventure.Kind Regards,Kristina K.Front Office Manager
Anonymous User
Superior King Room
Stayed in Jan 2025
Family
14 review
8.0/10
Very Good
Posted on Feb 14, 2025
Great location. Just amenities always need to ask for, housekeeping won’t provide if they see the amenities already used or finished. Eg tissue
Response from Property: Dear User,Thank you so much for sharing your feedback with us!We are so glad to know that you have enjoyed your stay and do apologize for the hiccup during your stay. Your feedback has been shared with the Housekeeping department, so we can work productively on the improvement.Novotel team is wishing you a great day and hope to welcome you back very soon.Kind Regards,Kristina K.Front Office Manager
Hendrik Setiawan
Superior King Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Sep 23, 2025
Good location, clean and staff friendly ❤️❤️
Response from Property: Dear Hendrik,Thank you very much for your kind feedback.We're glad you enjoyed our prime location in Darling Square and the friendly, spotless service from our team. Being steps from ICC Sydney and vibrant dining makes us an ideal base for your Sydney visit.We look forward to welcoming you back soon.Warm regards,Matthew Hill, General Manager