Swan Lake Hotel

Swan Lake Hotel Reviews

Swan Lake Hotel

No. 888 Dongliu Road, Zhengwu Wenhua New District, Shushan District, Hefei, Anhui 230071, ChinaView hotel details
Swan Lake Hotel
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Guest Reviews of Swan Lake Hotel

9.5/10
Outstanding
1938 reviews
Verified reviews
Location9.6
Amenities9.3
Service9.6
Cleanliness9.6
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All reviews(1938)
Positive reviews(1916)
Reviews with photos/video(462)
Delicious breakfast(286)
Secluded lake view(155)
Friendly front desk staff(95)
Perfect for business trips(57)
Clean pool(27)
Great swimming pool(27)
Delicious buffet(16)
Luxurious(13)
Negative reviews(22)
Guest User
Superior Standard Lake-view Room
Stayed in Aug 2026
Family
2 reviews
10/10
Outstanding
Posted on Sep 11, 2026
The hotel's surroundings are lovely with beautiful scenery. The room was spotless, and the service was excellent. They provided a free breakfast for my child and even washed my student's mosquito net for free. Overall, a fantastic experience.
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Response from Property: 都説被鼓勵的孩子更優秀,小天也一樣呢,每次看到五分好評小天都被激勵到了,感謝親親的認可,期待您的再次光臨,小天為您提供更好的服務
Jideliliang
Superior Standard Lake-view Room
Stayed in Aug 2026
Business traveller
8 reviews
10/10
Outstanding
Posted on Sep 12, 2026
The location is convenient, close to the subway station, and surrounded by shops and restaurants. You can see Swan Lake from the room, perfect for a run around the lake. The hotel also has a gym and swimming pool for workouts. The breakfast is unique, and guests receive complimentary fruit upon check-in. The service is warm and friendly, and there are small cookies provided as a late-night snack.
Original textTranslated by Google
Response from Property: 都説被鼓勵的孩子更優秀,小天也一樣呢,每次看到五分好評小天都被激勵到了,感謝親親的認可,期待您的再次光臨,小天為您提供更好的服務
Guest User
Superior Garden-view Standard Room
Stayed in Jul 2026
Solo traveller
59 reviews
10/10
Outstanding
Posted on Sep 6, 2026
The room was very comfortable and luxurious. The staff very friendly. There is a gym with a pool and wooden saun.
Response from Property: 得到親親的5分好評小天太開心了,工作更有熱情了呢。小天不會驕傲的哦,一定再接再厲不辜負您的信任,期待您的再次光臨哦。
Guest User
Superior Garden-view Standard Room
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 29, 2026
Facilities: Comprehensive Hygiene: Clean Environment: Elegant Service: Everything was excellent
Original textTranslated by Google
Response from Property: 都説被鼓勵的孩子更優秀,小天也一樣呢,每次看到五分好評小天都被激勵到了,感謝親親的認可,期待您的再次光臨,小天為您提供更好的服務
Jiumoluoshen※
Deluxe Garden-view Single Room
Stayed in Jun 2026
Business traveller
69 reviews
10/10
Outstanding
Posted on Aug 1, 2026
The Hefei Swan Lake Hotel boasts an excellent location right next to Swan Lake, offering expansive lake views. The rooms are spacious and clean, with comfortable bedding. The front desk staff are warm, attentive, and responsive. The amenities are comprehensive, and the breakfast selection is rich. It's very convenient for walks and is the top choice for stays in the Government Affairs District. My experience was fantastic, and I highly recommend it!
Original textTranslated by Google
Response from Property: 得到親親的5分好評小天太開心了,工作更有熱情了呢。小天不會驕傲的哦,一定再接再厲不辜負您的信任,期待您的再次光臨哦。
Guest User
Deluxe Garden-view Single Room
Stayed in May 2026
Couple
9 reviews
10/10
Outstanding
Posted on Sep 5, 2026
Great location with views of Swan Lake. The surrounding amenities and transport links are very convenient. The breakfast offers a good variety, and while the room is a bit dated, it's generally clean and tidy. Good value for money.
Original textTranslated by Google
Response from Property: 得到親親的5分好評小天太開心了,工作更有熱情了呢。小天不會驕傲的哦,一定再接再厲不辜負您的信任,期待您的再次光臨哦。
Guest User
Superior Standard Lake-view Room
Stayed in May 2026
Family
4 reviews
10/10
Outstanding
Posted on Jun 22, 2026
Great location, right across from Swan Lake. The service was excellent, highly recommend!
Original textTranslated by Google
Response from Property: 哇,小天又被誇獎了,開心得炫了三碗飯,期待親親的再次光臨,小天爭取一次比一次服務得更好。
Hi jasmine
Deluxe Lake-view Standard Room
Stayed in Apr 2026
Other
11 reviews
10/10
Outstanding
Posted on May 5, 2026
On my way back during the May Day holiday, I spontaneously decided to visit the Anhui Provincial Museum in Hefei. I chose to stay at the Swan Lake Hotel because of a co-branded event I saw at the Yuzhou Hotel in Chongqing during the Qingming Festival. I was certainly not disappointed! The service was incredibly attentive, and the location was absolutely perfect. It was definitely a worthwhile trip.
Original textTranslated by Google
Response from Property: 哇,小天又被誇獎了,開心得炫了三碗飯,期待親親的再次光臨,小天爭取一次比一次服務得更好。
Anonymous User
Superior Garden-view Standard Room
Stayed in Mar 2026
Other
1 reviews
10/10
Outstanding
Posted on Apr 25, 2026
This hotel is right next to Swan Lake, offering a beautiful environment and convenient transportation. The rooms are well-equipped, with instant hot water and very comfortable beds. On the fourth floor, there's a swimming pool and gym, which guests can access directly. The pool water is clean, and the gym has a good selection of equipment. We even received complimentary fruit delivered to our room. Most importantly, the staff's service attitude is incredibly warm. They promptly contacted us when we left an item in the room during checkout, allowing us to retrieve it. A huge thank you to them! 🙏🏻🙏🏻🙏🏻 If I come to Hefei again, I'll definitely stay here. I highly recommend it to my friends.
Original textTranslated by Google
Response from Property: 哇,小天又被誇獎了,開心得炫了三碗飯,期待親親的再次光臨,小天爭取一次比一次服務得更好。
1185104832
Superior Garden-view Standard Room
Stayed in Mar 2026
Travelling with friends
19 reviews
9.0/10
Great
Posted on Apr 19, 2026
The room was very spacious, and the hotel upgraded us to a high-floor lake-view room. Although the facilities were a bit dated, the location was absolutely fantastic with an excellent view. We had a great stay. The breakfast was plentiful, offering a good mix of both Western and Chinese options.
Original textTranslated by Google
Response from Property: 親親,您的評價小天已收到,小天會繼續努力,爭取下次得到您的5分肯定,期待您的再次光臨。
Guest User
Superior Standard Lake-view Room
Stayed in Aug 2026
Other
31 reviews
7.5/10
Posted on Oct 1, 2026
The location is good and the environment is pleasant, but the furnishings are a bit dated. For charging your phone by the bed, you can only use the hotel-provided charging head; there are no available sockets if you want to use your own charging cable. The Panda Restaurant downstairs has a great atmosphere and the pasta is good, but the noodles were too al dente – I was worried they'd be hard to digest.
Original textTranslated by Google
Response from Property: 親親,看到您的評價小天難過極了,沒能讓您滿意小天內疚萬分,您反映的問題我們非常重視,期待您再次光臨感受我們的改進與提升。
Guest User
Superior Garden-view Standard Room
Stayed in Feb 2026
Family
5 reviews
9.5/10
Amazing
Posted on Mar 18, 2026
All staff are very helpful. Services are very good with free tea at hotel hall. We received free fruits during our stay. Front desk upgraded our room with lake view. Unfortunately it has been raining for the last few days. We can’t get a better picture of the lake. We enjoyed our stay.
Response from Property: 親親,您的評價小天已收到,小天會繼續努力,爭取下次得到您的5分肯定,期待您的再次光臨。
Wangzenghaihai
Superior Garden-view Standard Room
Stayed in Feb 2026
Other
3 reviews
10/10
Outstanding
Posted on Apr 19, 2026
This hotel boasts an excellent location near Hefei's civic center and the Green Axis Park. Parking is very convenient, and the staff are incredibly warm and attentive. The lake view rooms offer a fantastic panorama of Swan Lake and surrounding landmarks like the Anhui Gate. Transportation is also great, with quick access to major city roads, elevated highways, and the ring road via the South Second Ring Road. Overall, the stay at Swan Lake Hotel was fantastic, and I'll definitely choose it again on my next visit to Hefei.
Original textTranslated by Google
Response from Property: 都説被鼓勵的孩子更優秀,小天也一樣呢,每次看到五分好評小天都被激勵到了,感謝親親的認可,期待您的再次光臨,小天為您提供更好的服務
Guest User
Deluxe Lake-view Single Room
Stayed in Jan 2026
Other
9 reviews
10/10
Outstanding
Posted on Mar 31, 2026
1. **Unbeatable Location & Views:** Just a 5-minute walk to Swan Lake Park. Lake-view rooms offer stunning lake views by day and city light shows at night. Convenient for government affairs, conferences, and performances. 2. **Diverse Dining Options:** The Golden Swan Buffet on the 1st floor (6:30 AM – 10:00 AM) offers a wide variety of dishes, including Anhui local specialties. The buffet dinner features a selection of seafood and hot dishes. The Swan Lake Hall on the 25th floor is perfect for high-end business banquets. 3. **Strong Business Amenities:** Features 18 conference rooms, including a 2200㎡ pillar-less international hall. The business center provides services like printing, binding, and airport transfers, making it very business-traveler friendly. 4. **Excellent Service & Family-Friendly:** The front desk is very responsive, and guests often receive complimentary fruit and milk upon check-in. Cribs and children's slippers are available. There's also an indoor heated pool, sauna, and a usable gym. 5. **Great Value for Money:** During peak season, lake-view rooms are priced at 600–800 RMB per night, which is more reasonable compared to new hotels of a similar caliber.
Original textTranslated by Google
Response from Property: 哇,小天又被誇獎了,開心得炫了三碗飯,期待親親的再次光臨,小天爭取一次比一次服務得更好。
Qiuxingshandianlian
Superior Standard Lake-view Room
Stayed in Jan 2026
Family
33 reviews
10/10
Outstanding
Posted on Feb 24, 2026
This is an older five-star hotel, but the front desk and room service were excellent and very responsive to all requests. They even upgraded my room when I asked to switch, so the service definitely deserves high praise. The design and decor are a bit dated, but the room itself was spacious, bright, clean, well-equipped, and had a fantastic view. Overall, it was a good experience. Breakfast was standard. The hotel is right next to Swan Lake, with many shopping malls nearby. It's very easy to get a taxi from the lobby, and there's a subway station close by, making transportation quite convenient. This stay offered great value for money.
Original textTranslated by Google
6/7
Response from Property: It's said that children who are encouraged are more outstanding, and Xiaotian is no exception. Every time I see a five-star review, I'm inspired. Thank you for your recognition, and I look forward to your next visit. I'll be here to provide you with even better service.