Hotels in University Town/ Feicui Lake/Zhonghuan Town, Hefei

I stay in this hotel every time I go on a business trip. Parking and check-in are very convenient. The environment is beautiful, clean and tidy. It is a very good stay experience.

Objectively speaking, the hotel's facilities are quite good, offering high value for money. This room would easily be considered a suite in a Marriott property, but here it's just a standard room. However, I still strongly recommend choosing other hotels because the service makes staying here feel incredibly uncomfortable. Every staff member I encountered seemed to lack any smile, or even a hint of one; everyone had a poker face. I can only say they managed to 'avoid insulting or disrespecting guests,' but beyond necessary communication (like check-in), they literally ignored guests. For a specific example, when checking in, the front desk just gave me my room card and processed the pre-authorization. And then, nothing more. I was left wandering the lobby like an *****, trying to figure out where the elevators to the guest rooms were...

The details of this hotel are very popular! From the moment I stepped into the lobby, I felt the intention. The welcome tea at the front desk was very warm. The room layout is simple and elegant, there is no dust in the corner, even the sink is polished, and the hygiene is completely nothing to say. The bed is moderately soft and hard, sleep for one night, and the supporting toiletries are fresh and textured. The surrounding dining options are rich, and you can eat authentic food in a few minutes on foot. The service responds quickly, and the demand can be solved quickly. The whole experience is full. I highly recommend it to everyone!

Review: I had a disappointing experience during my recent stay at this hotel. Last year, the staff were excellent, but this year, I encountered issues. After staying for a few nights, I realized I had misplaced my bag. I approached the receptionist, a woman who had been working that night, to inquire if she had found anything on the chair or if I had left something behind. Instead of assisting me, she shouted in my face, repeatedly saying, “No, no, no, before I start talking to send her my problem.” This response was both unhelpful and unprofessional. Effective communication and assistance are crucial in hospitality, especially when guests are seeking help with lost items. Such behavior not only reflects poorly on the individual staff member but also on the hotel’s reputation as a whole. I hope the management addresses this issue to ensure future guests receive the courteous and helpful service they deserve.

The hotel environment is very good, the location is excellent, there is a shopping mall next to it, it is ten minutes away from MixC and Sports Center, the hotel supplies are also very good, Dyson hair dryer, the first floor lobby is Peet's Coffee ☕️ Next time I come to Hefei to play, I will continue to stay here, joy's service attitude is very good 👍

1. The front desk proactively offered a complimentary room upgrade, which was a delightful surprise and truly appreciated. 2. The room was spacious and featured a fully equipped kitchen, meaning guests only need to purchase their own groceries and condiments, making it perfect for extended stays. 3. The location offers significant advantages, being conveniently next to a large hypermarket inside Zhengda Plaza, making daily shopping incredibly easy and efficient.

This was one of the best hotels I've ever stayed in. Everything is of good quality. Their communication is exceptional! Everyone is super friendly, the breakfast lady is so cute and helpful! The food is delicious and varied and with a panoramic window! In the room, everytime I would lay down on the mattress and the pillows a choir of angels would sing in harmony with happiness 😍 so fluffy! So comfortable. Seriously one of the comfyest beds I've ever slept. I thought it was going to be far from swan lake and the pedestrian street, but there's another pedestrian street right outside the door with really yummy food! And the park nearby is even more beautiful! There's a hill to see the sunset! I completely recommend it. It's not close from a metro station so in terms of transportation it lacks a bit. But still completely worth the extra Didi for that room! :) note that when I arrived they put me in a room that was VERY noisy. There was a construction right outside the window. But then I complained and they exchanged me for my silent retreat of cozy sleep.

The hotel facilities are particularly complete. I stayed at 3:04 in the morning. The younger brother at the front desk was also very professional. I quickly checked in for me. The mattress and pillows in the room were particularly soft. Breakfast and lunch were very suitable for my appetite. I will continue to choose Junting Hotel next time.

Wonderful, friendly service! Crystal Orange never disappoints, but Hefei's friendly service was the cherry on the top. The staff were full of smiles, very respectful and also helped with our luggage. The amenities in the room were extensive and of good quality. This room just missed a full length mirror and some hooks to hang towels, but was otherwise perfect. Breakfast was good enough, and food deliveries came directly to the room via the robot. I am now staying at another nearby hotel that is an ”international brand” and I can say that Crystal Orange Hefei far exceeds it in quality, service and overall class. Well done to the staff at the Crystal Orange Hefei.

I recently stayed in a hotel and the experience was very good, so write this review to share my stay. The service at this hotel is very attentive and the staff is very friendly and welcoming. The room was very clean and tidy, and the bed was comfortable, which gave me a good rest during the trip. In addition, the hotel's facilities are also very complete, including gym, swimming pool, etc., so that I can relax in my spare time. I especially like the hotel's breakfast, which is rich in variety and tastes very good. All in all, the service and facilities of this hotel are excellent and make me feel at home. I highly recommend this hotel to other travelers.