Guest Reviews of Lavande Hotel (Heihe Zhongyang Pedestrian Street)
9.6/10
Excellent
1010 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(1010)
Positive reviews(995)
Reviews with photos/video(161)
Near shopping area(106)
Delicious breakfast(85)
Convenient for shopping(79)
Friendly front desk staff(42)
Large rooms(35)
Nice toiletries(27)
Well decorated(20)
Strange smell in room(13)
Negative reviews(15)
MaximG
Elegant Double Room
Stayed in Dec 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Jan 13, 2026
Not my first time staying in this hotel. We'll, would like to say that this time it was above all of my expectations. The room was super clean and the music in a bathroom was nice as usual, but the most unbelievably incredible things was that I got an upgrade from the guys in the reception. Didn't expect that, but super thankful for that.
Wish you all the best!
Thank you very much 😊
Response from Property: Сяо Ли, спасибо вам за столь большую поддержку и ободрение, несмотря на вашу занятость~~ это действительно доставило нам большую радость, и одновременно еще больше укрепило нашу решимость предоставлять исключительный сервис, чтобы каждый гость получал наилучший опыт проживания. Видеть, что вам так понравилось, не забывайте сказать «до встречи»~~ хи-хи`
ELISEEVA ULIANA
Elegant Double Room
Stayed in May 2025
Family
3 review
9.5/10
Amazing
Posted on Jun 10, 2025
I booked a hotel for my family. They said everything was great, but they would have appreciated having at least one Russian TV channel. Also, there were no clothes hooks in the bathroom.
Response from Property: Жизнь похожа на путешествие, Xiaoli выступает за «легкое» отношение к жизни, упростите, верните честность, доверие и способность верить в красоту между людьми, чтобы предоставить вам самый интимный сервис, но также и пожизненное стремление Xiaoli ~ недостатки, мы будем стремиться улучшить, с нетерпением ждем вашего следующего пребывания пять пунктов похвалы ~ В ванной комнате есть бельевая веревка
Guest User
Deluxe Double Room
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 20, 2025
The initial room we were given had a noticeable smell of tobacco smoke, but the staff were helpful and promptly moved us to a better room after we raised the issue.
Response from Property: Привет! Тысячи слов в одном предложении, добро пожаловать домой, ваше признание и поддержка - это наши усилия, мы будем продолжать усердно работать, достаточно встречи с доверенными лицами ~ искренне ждем вашего пребывания снова! Хорошего дня!
Guest User
Deluxe Double Room
Stayed in Dec 2024
Business traveller
2 review
9.5/10
Amazing
Posted on Jan 18, 2025
Very clean and nice rooms. Breakfast is good.
Response from Property: Thank you for your review, I look forward to your visit again and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jan 2025
Business traveller
54 review
9.0/10
Great
Posted on Mar 30, 2025
**Translation:**
Check-in was quick, especially considering the typically lengthy and thorough document verification process for foreigners in China. The hotel is clean and comfortable. Breakfast is decent—quite good by Chinese hotel standards, especially catering to Russian tastes. Rooms are medium-sized with comfortable beds. The location is ideal if you want to stay downtown, as there’s a pedestrian street right outside the hotel. And since the city is small, everything is within easy reach. The staff is friendly and eager to help. They don’t speak Russian, but if you know even a little Chinese, they’ll make an effort to understand you. The hotel itself is new and, compared to others in the area, in perfect condition. I’d say it’s the best accommodation option in Heihe right now.
Response from Property: Dear guest: Hello! A thousand words in one sentence, welcome home, your recognition and support is our efforts, we will continue to work hard, meet enough friends ~ sincerely look forward to your return stay! Happy life!
Guest User
Business Suite
Stayed in Nov 2024
Business traveller
3 review
10/10
Outstanding
Posted on Dec 23, 2024
I visited on a business trip and it is located in the center of the city and the service of the employees is good
Response from Property: Thank you for your review, I look forward to your visit again and wish you a happy life!
Guest User
Elegant Double Room
Stayed in Feb 2025
Business traveller
1 review
7.5/10
Posted on Mar 15, 2025
Really well situated, clean hotel
Response from Property: 很感謝您的細心點評,為您提供優質的服務是我們堅持不懈的追求,小麗一定再接再厲將服務品質提升到更高,將朋友理念更加詮釋,小麗定成為您旅途中親切的夥伴,真誠的邀請您再次入住,有更多驚喜等您體驗哦~
Guest User
Stayed in Oct 2024
Travelling with friends
7 review
10/10
Outstanding
Posted on Dec 2, 2024
Good location and value for money
Response from Property: Dear little master, thank you for your five stars! Xiaoli is honored to receive your full praise. My heart feels sweeter than tasting honey. We will maintain high-quality service as always~ Thank you for sharing this love with everyone. Satisfaction is only the starting point. Your satisfaction , is our pursuit. We will definitely show you a better self, stay with you all the time, and look forward to your stay again~~ We sincerely look forward to your next stay at Lavande Hotel Heihe Central Pedestrian Street! Wish you a happy life!
abrorbek2001
Business Double Room
Stayed in Dec 2024
Travelling with friends
30 review
10/10
Outstanding
Posted on Jan 21, 2025
Good okay
Response from Property: hank you for your review, I look forward to your visit again and wish you a happy life!
tinagxxt
Pure Natural Family Room
Stayed in Aug 2025
Family
28 review
10/10
Outstanding
Posted on Sep 14, 2025
The hotel is right at the end of the night market, making it incredibly convenient to get there—just downstairs! The morning market isn't far either; you can easily walk there. The security guard at the entrance is very responsible and helpful. There's road construction in front of the building, so if you can't find it on your GPS, call the front desk. They have a parking lot in the back, and the security guard will guide you there. Once the night market opens at 4 PM, you'll have to take a detour to the parking lot. Before the night market opens, you can drive directly to the hotel entrance.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for taking the time to write such a detailed and thoughtful review! Your appreciation for the hotel's convenient location near the night and morning markets, the helpfulness and dedication of our security guards, and the patient guidance from our front desk staff is truly encouraging. We have already shared your praise with the team, especially the security guards and front desk staff, who will be very happy to hear your positive feedback! We also greatly appreciate your helpful tips regarding the road construction in front of the building and the best route to the parking lot after 4 PM. Your information will be very useful for other guests. We sincerely apologize for any inconvenience caused by the road construction and thank you for your understanding and cooperation. Thank you again for your recommendation. We are always here for you and look forward to providing you with warm and attentive service on your next visit!
Anonymous User
Elegant Double Room
Stayed in May 2025
Other
89 review
10/10
Outstanding
Posted on Jun 11, 2025
Parking at the hotel is a bit of a hassle, but the young man with glasses and the pretty young woman at the front desk kindly reserved a parking space for me, which was very kind of them.
The room was very clean and tidy, but because there were quite a few people in Oros, the pillows smelled of hair oil; that could be improved.
Original textTranslated by Google
6/7
Response from Property: Dear Valued Guest: Greetings! In short, welcome home! Your recognition and support are our motivation, and we will continue to strive for excellence. Meeting a true friend is enough for us all! We sincerely look forward to your next stay! Wishing you a pleasant stay!
Linjianxunxia
Elegant Double Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 25, 2025
The location is very good and convenient. The room is clean and tidy. The facilities are complete. The service attitude is warm and polite.
Original textTranslated by Google
Response from Property: In this vast sea of people, thank you for choosing Xiaoli among so many! Your review after your stay has truly warmed my heart. It's my honor to provide you with a comfortable environment, and I look forward to your next visit!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Solo traveller
26 review
10/10
Outstanding
Posted on May 25, 2025
The room is clean and bright, the equipment is new and easy to use. Although it is located in a busy city, the room is very quiet and the bedding is comfortable.
The hotel is located in the city center, close to the Central Pedestrian Street, which is very convenient for visiting the night market. It is not far from the Cultural Street Morning Market and the Russian Food Street.
The service is warm and thoughtful, and it feels like home.
Original textTranslated by Google
Response from Property: 茫茫人海,感谢亲爱的客官百里挑一选择了小麗,入住后的点评分享,更是让小麗非常暖心。能为您提供一个舒适的环境是小麗的荣幸,小麗期待您的再次光临哦~~
Guest User
Elegant Double Room
Stayed in Apr 2025
Business traveller
3 review
10/10
Outstanding
Posted on May 15, 2025
Stayed here many times. It is a sub-brand of Jinjiang. It has good management, good service, clean bedding and is quiet.
Original textTranslated by Google
Response from Property: 敬的賓客:感謝您多次選擇錦江旗下酒店並分享入住體驗!我們始終以"品質服務"為宗旨,特別注重床品清潔與客房隔音管理。您的認可是對我們團隊最大的鼓勵,我們將持續優化服務細節,期待在您下次入住時帶來更完美的體驗。祝您開心每一天!
Guest User
Deluxe Double Room
Stayed in Apr 2025
Solo traveller
58 review
10/10
Outstanding
Posted on May 4, 2025
Nanfang Tudou bravely ventured into the Northeast, took an overnight train and arrived in Heihe at 8 o'clock in the morning to catch the morning market. I wanted to store my luggage and check in at noon, but the front desk lady was very nice and gave me a room and upgraded the room type! Surprise max!!!
The hotel is very close to the morning market, and there is a night market downstairs at night. Foodies are so happy😁The room facilities are complete, very clean and tidy, and the TV can also cast the screen~ The price-performance ratio is really good during the May Day holiday! Especially compared with Harbin flights, it can be said to be good value for money~ If you have time, you must stop by Heihe and remember to choose Lifeng~
Original textTranslated by Google
Response from Property: My darling~~ Xiaoli is so happy to see your high praise for us. Xiaoli has always adhered to the service philosophy of "naturalness, friendliness, and sincerity," making every guest feel like a friend. Your encounter with Xiaoli is like a discerning eye discovering a fine horse, recognizing our many strengths, which deeply touches us. Your words reveal your love for us, so please remember—if you love, love deeply! Xiaoli looks forward to your next visit~