Lavender

Lavender Reviews

Lavender

No. 223 Xinglin Street, Heihe District, Hexi City, Heilongjiang Province, China, Aihui District, Heihe, Heilongjiang, ChinaView Hotel Details
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Lavender Guest Reviews

4.7/5
Outstanding
210 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(210)
Positive reviews(206)
Reviews with photos/video(41)
Awesome amenities(34)
Delicious breakfast(21)
Friendly front desk staff(15)
Large rooms(10)
Convenient for shopping(9)
Located in the city centre(8)
Perfect for business trips(6)
Well decorated(5)
Negative reviews(4)
Guest User
Business Suite
Stayed in Nov 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Dec 23, 2024
I visited on a business trip and it is located in the center of the city and the service of the employees is good
Response from Property: Thank you for your review, I look forward to your visit again and wish you a happy life!
yoke lian
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Good location and value for money
Response from Property: Dear little master, thank you for your five stars! Xiaoli is honored to receive your full praise. My heart feels sweeter than tasting honey. We will maintain high-quality service as always~ Thank you for sharing this love with everyone. Satisfaction is only the starting point. Your satisfaction , is our pursuit. We will definitely show you a better self, stay with you all the time, and look forward to your stay again~~ We sincerely look forward to your next stay at Lavande Hotel Heihe Central Pedestrian Street! Wish you a happy life!
Guest User
Elegant Double Room
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 5, 2025
Overall we liked the hotel, everything is new and modern, they have typical Chinese breakfasts. Also, their line of cosmetics with the scent of, of course, lavender is used throughout the hotel. Initially, we booked three rooms (two couples and children). Everyone was given rooms with a transparent wall in the bathroom, which could not be closed, we told about this at the reception and they replaced one room with a regular one (where the bathroom and toilet are without a transparent wall). Be prepared for this and in advance, if anything, warn the staff. Also, in the rooms with a glass wall in the bathroom there was a window (in the toilet) and there was a constant draft from it, it was cold to take a shower. And in the room with a regular bath there was no exhaust fan. The location of the hotel is good, Hua Fu was right across the block, and there are many small shops and cafes nearby, there is also a chain cafe like KFC, be sure to try it! The rooms themselves were very warm, we were in the coldest weather and the temperature inside was about +30, there are also humidifiers.
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Response from Property: Dear guest: Hello! A thousand words in one sentence, welcome home, your recognition and support is our efforts, we will continue to work hard, meet enough friends ~ sincerely look forward to your return stay! Happy life!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Very good hotel, convenient location, clean, cozy, comfortable, good breakfasts. The only problem is the socket, not a universal format, take adapters)) Otherwise, no comments👍🏻
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Response from Property: Hello! Sometimes a short phrase that warms our heart, in fact, sometimes we don't want much, a simple smile, an affirmative look, encouraging words, thank you for your praise! Sincerely hope for your return! Happy life!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Business travellers
7 review
4.3/5
Very Good
Posted on Oct 15, 2024
The location is good, not far from the pedestrian street and the riverside, within walking distance, and convenient for eating around; the breakfast is quite complete and sufficient, and the omelettes are quite tender; There is a no smoking sign on the bedside table, but the clerk said there are no non-smoking rooms. The smell of third-hand smoke in the room can still be clearly felt, especially when the windows are closed at night and there is no ventilation. The air conditioner in the room couldn't be turned on, the display screen remained as shown, the radiator was warm, but it was still a little cold when I took a shower. On the other side of the bedside wall is the bathroom in the next room. The sound insulation is poor and the sound of the shower water can be clearly heard. Overall it's good
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Response from Property: Dear guest: Hello! Thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have brought you. Your suggestions are very important. We have fed them to the relevant departments and made improvements immediately. We believe that our colleagues will be more meticulous in serving guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service. Wish you a happy life!
Sunyouzhi
Elegant Double Room
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Parking is convenient, the room is clean, and I slept very comfortably.
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Response from Property: Dear little master, thank you for such a comprehensive review! We are very happy to have found another "God" who knows how to appreciate us and recognize us. Xiaoli will definitely work hard and do better to live up to your love! Sincerely looking forward to your stay again! Wish you a happy life!
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
3 review
2.0/5
Posted on Dec 11, 2024
We stayed in the room for 2 days with my daughter, there was no cleaning, the trash was not taken out, the room was dirty, there was no refrigerator or safe
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Response from Property: Good afternoon, dear passenger officer. We are deeply sorry for what you have experienced during this trip, and your precious opinion is very important to us! We will forward it to the relevant authorities to improve the quality of service! Next time you come to Black River, we hope that you will book us a room at Le Maple again, give us the opportunity to apologize to you and look forward to your return.
Guest User
Deluxe Double Room
Stayed in Sep 2024
Family
4 review
3.5/5
Posted on Oct 26, 2024
The question is as follows: 1. There are very few parking spaces only a few, at a crossroads, it is difficult to stop, the road is not flat, it is difficult to get off, get off luggage. 2. Book a deluxe queen room on trip.com, which has a sofa + 1 chair, a photo, went to the front desk to check in, gave a room, no chairs, no sofa, and then to the front desk to talk, he said Give me two chairs, but no space to put, so I have what use; then change rooms, only one chair but behind the TV, then tell him, the front desk first said there is no room type, it was a deluxe queen room There are 2 types of room types, we booked the room type is full, so you said earlier, has walked 2 times and pushed the 28-inch suitcase walking back and forth, did not provide a solution, and asked us not satisfied can return online; Like we have a problem, actually you do not have the heart to solve the problem, we took the initiative to ask the kind of room type with a sofa and 1 chair and now have a room, he said the business queen room has a room, we asked if we can add money, he said the difference 70 yuan, this time we see the room first, but let the room is behind the , we said earlier not to be close to the , then contact the front desk, then give another room can, a total of 4 times to get the room, so of service and quality is zero points. 3.trip.com online do not have this kind of luxury queen room room type photos, trip.com have the component of deceiving customers, really disgraceful. 4.. Finally on the room, even shower gel used to not a drop, did not make up, room cleaning service messy, nowadays such a service can survive, miracle. ] 5. Do not stay if you do not want to bother.
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Response from Property: Dear guest: Hello! Thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have brought you. Your feedback is very important. 1. It is true that we are located in a business district and parking spaces are tight and we have reminded you on the reservation display interface. Of course, Xiaoli did not meet your expectations. You can inform us in advance next time and we will arrange for someone to continue to follow up on your stay experience. , 2. We have solved the room type problem you reported in the hotel for you. If there is a problem with the room type price difference, you can also contact us in time. Based on the principle that the guest is the guest, we will help you deal with it. 3. Regarding the pictures and shower gel issues, thank you For error correction, we will also promptly approve pictures and strictly control product quality. We will also verify the authenticity of related issues. Once again, we deeply apologize for your dissatisfaction. Thank you for your tolerance and hope for your guidance. We look forward to your next stay and experience our better service. Wish you a happy life!
Alina Bogdanova
Deluxe Double Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 24, 2024
В этом отеле чудесно всё! Номер идеально чистый, не прокуренный, персонал отеля очень вежливый и приятный. Не переживайте о знании языка, персонал отеля использует переводчик для вас. Номер большой, все управление номера происходит через кнопки. Есть возможность БЕСПЛАТНО постирать свои вещи! Я считаю, это заслуживает 10000000 баллов! Завтраки здесь вкусные и тихие. Ну и всеми любимый Хуафу прям за углом! При выходе просто сверните направо и вы на пешеходной улице. В общем, отелю выражаем огромную благодарность и желаем процветания и долгих лет!
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6/9
Response from Property: Здравствуйте! Иногда короткая фраза, согревающая наше сердце, на самом деле, иногда мы не хотим много, простая улыбка, утвердительный взгляд, ободряющие слова, спасибо за ваши похвалы! Искренне надеюсь на ваше возвращение! Счастливой жизни!
Guest User
Deluxe Double Room
Stayed in Nov 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Все очень понравилось. Очень чисто и самое главное нет запаха сигарет. Новый отель. Отличное обслуживание. Хороший завтрак. Торговый центр Хуафу за углом.
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Response from Property: 尊敬的貴賓:您好!您好,首先謝謝您的誇獎,能得到您的肯定是小麗最大的榮幸!我們一直致力於為每一位賓客提供舒適的入住環境和細緻、周到的服務。很開心我們的努力得到了您的認可,看到賓客滿意的笑容是我們付出辛勤汗水後最大的回報!衷心期待您的再次光臨麗楓酒店·黑河中央步行街店!祝您生活愉快!
450716.
Deluxe Double Room
Stayed in Oct 2024
Business travellers
3 review
3.0/5
Posted on Dec 2, 2024
先不説每次打掃衞生很應付這個事情,昨天不小心大姨媽,弄臟床單,於是我洗乾淨了,放那裡。等打掃衞生的來換新的,結果一直沒有來,我就去找前台,讓她安排人換一下。下午五點不到,四點半,跟我説保潔人員下班了,打掃不了,説我門口是免打擾。不是,我點的是免打擾不是免打掃,所以我忘記改回來,你就一直不給我打掃,天天不打掃?不應該問我什麼時候打掃方便?這也沒有關係,我説沒事,換一下床單就行了,我洗濕了。她一直教育我,下次早點説,提前説,來回重複5次,酒店有監控吧,過道大堂電梯我房門口都有重複,能看見的。換的過程一直黑臉,擺臉子,我幫她一起換好的。然後我解釋,我來大姨媽意外弄臟了,不然不用換的,不是故意的。然後她換完了還晚發脾氣抱怨我下次早點説,我怎麼早點,我能控制啥時候弄臟嗎。然後她,指揮我説,你,過來,跟我去拿牙刷,下次記得早點説好吧。然後氣轟轟的給了我牙刷以後,還要繼續跟我打招呼,你下次提前説。我大姨媽啥時候來,我知道?我又不是故意的,我還能提前跟你説我要弄臟嗎。我都説了,不是大姨媽弄臟了,我洗掉了就不換了,這不是沒辦法嗎?讓她換個床單,我還要看臉色,一個幹服務行業的 ,工作內容不幹,使喚上客人了。不是甩臉子就是頤指氣使的,欺負我年紀小?可笑。我生氣了,才在那裡好好説,哎呀,我只是提醒你。有你這麼提醒人的???甩臉子一直抱怨教育這麼提醒人?大家是來住酒店,不是來受氣的。
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Response from Property: 亲爱的客官:您好~非常感谢您的入住和详细点评。正是如您一样的客人对小麗的不断关心和督促,才能使小麗不断发现工作中的问题,获得改正和不断进步。从您的点评中,小麗很遗憾的看到此次入住未能达到您的期望,给您带来的不便小麗表示歉意。您的宝贵意见对小麗非常重要!小麗会将其分发到相关部门以提高服务质量!祝您生活愉快!
Guest User
Elegant Double Room
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
設施:齊全 衞生:乾淨 環境:環境很好 服務:服務特別周到 阿姨每天都打掃的特別乾淨~味道清晰~家的感覺 適合出遊和家人朋友一起來住~
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Response from Property: 尊敬的貴賓:您好!上小學100分就是我和媽媽的心願,上高中120分就是最開心的事;現在,能得到客官給我們的5分好評就是最大的幸福啦~謝謝小主,麼麼噠!真誠期待您再次光臨麗楓酒店·黑河中央步行街店!祝您生活愉快!
Алексей Плаксин
Elegant Double Room
Stayed in Sep 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Превосходный отель. Новый. Открылся только в этом году, все современное, от хуафу один квартал .
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6/8
Response from Property: 親的點評猶如晨間暖暖的陽光~照得小麗心裏暖暖的…一路上有您 苦一點也願意。真誠期待您的再次入住真誠期待您的再次入住麗楓酒店·黑河中央步行街店!祝您生活愉快!!祝您生活愉快!
Yinxia
Business Room (2 Beds)
Stayed in Sep 2024
Couples
72 review
4.5/5
Great
Posted on Oct 4, 2024
房間還行,面積比較小一點,小天鵝乾衣機不錯!1個半小時衣服烘乾到直接可以穿。服務態度很好,就是酒店並沒有私家車位,停車不是那麼方便了,需要在攜程網上的酒店設施訊息裏面更新一下。可以去趕黑河的早市
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Response from Property: 尊敬的貴賓:您好!所謂物有所值,咱麗楓酒店·黑河中央步行街店還在不停地嘗試着更新、突破、做出更好的成績呢~客官的意見對於我們來説實在太重要了,能夠聽到客觀的心聲,小麗深感榮幸呢,關了您反饋的問題我們正在完善~,歡迎下次來住呦~ 祝您生活愉快!
Guest User
Pure Natural Double Bed Room
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 26, 2024
頭一次來黑河看到新開的麗楓酒店入住的豪華大床房整體體驗非常滿意。房間寬敞明亮,設計現代且温馨,床鋪極為舒適,軟硬適中,能夠很好地緩解旅途中的疲憊。工作區域設計合理,適合商務人士,房間的隔音效果也相當不錯,確保了安靜的休息環境。 即熱飲水機和空氣凈化器的配置非常加分,尤其是即熱飲水機讓我能夠隨時喝到熱水,省去了不少麻煩。不過,有一個小小的不足是,房間裏的某些設備操作不太直觀,比如即熱飲水機和空氣凈化器的操作面板較為複雜,第一次使用時花了一些時間研究。但還好有説明提示,使用體驗還是非常不錯的。 總體而言,房間的舒適度和服務水平都非常出色,這裏依然是我未來旅行的首選酒店之一。
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Response from Property: 小麗全體員工每天工作的職責便是為住客營造完美的入住體驗和家一般的温暖,不管您是商務出行還是家庭旅行亦或者是自由行,小麗都會給您帶去旅途後的放鬆和休閑。希望您能繼續關注小麗,我們也會繼續默默努力,不斷充實為客服務的內涵,讓您的每次居住都有不一樣的驚喜,小麗等着您和家人的下次光臨呢!