No. 223 Xinglin Street, Heihe District, Hexi City, Heilongjiang Province, China, Aihui District, Heihe, Heilongjiang, ChinaView Hotel Details
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1 night
Lavender Guest Reviews
4.7/5
Outstanding
210 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(210)
Positive reviews(206)
Reviews with photos/video(41)
Awesome amenities(34)
Delicious breakfast(21)
Friendly front desk staff(15)
Large rooms(10)
Convenient for shopping(9)
Located in the city centre(8)
Perfect for business trips(6)
Well decorated(5)
Negative reviews(4)
Guest User
Business Suite
Stayed in Nov 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Dec 23, 2024
I visited on a business trip and it is located in the center of the city and the service of the employees is good
Response from Property: Thank you for your review, I look forward to your visit again and wish you a happy life!
yoke lian
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Good location and value for money
Response from Property: Dear little master, thank you for your five stars! Xiaoli is honored to receive your full praise. My heart feels sweeter than tasting honey. We will maintain high-quality service as always~ Thank you for sharing this love with everyone. Satisfaction is only the starting point. Your satisfaction , is our pursuit. We will definitely show you a better self, stay with you all the time, and look forward to your stay again~~ We sincerely look forward to your next stay at Lavande Hotel Heihe Central Pedestrian Street! Wish you a happy life!
Guest User
Elegant Double Room
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 5, 2025
Overall we liked the hotel, everything is new and modern, they have typical Chinese breakfasts. Also, their line of cosmetics with the scent of, of course, lavender is used throughout the hotel. Initially, we booked three rooms (two couples and children). Everyone was given rooms with a transparent wall in the bathroom, which could not be closed, we told about this at the reception and they replaced one room with a regular one (where the bathroom and toilet are without a transparent wall). Be prepared for this and in advance, if anything, warn the staff. Also, in the rooms with a glass wall in the bathroom there was a window (in the toilet) and there was a constant draft from it, it was cold to take a shower. And in the room with a regular bath there was no exhaust fan. The location of the hotel is good, Hua Fu was right across the block, and there are many small shops and cafes nearby, there is also a chain cafe like KFC, be sure to try it! The rooms themselves were very warm, we were in the coldest weather and the temperature inside was about +30, there are also humidifiers.
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Response from Property: Dear guest: Hello! A thousand words in one sentence, welcome home, your recognition and support is our efforts, we will continue to work hard, meet enough friends ~ sincerely look forward to your return stay! Happy life!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Very good hotel, convenient location, clean, cozy, comfortable, good breakfasts. The only problem is the socket, not a universal format, take adapters)) Otherwise, no comments👍🏻
Original TextTranslated by Google
Response from Property: Hello! Sometimes a short phrase that warms our heart, in fact, sometimes we don't want much, a simple smile, an affirmative look, encouraging words, thank you for your praise! Sincerely hope for your return! Happy life!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Business travellers
7 review
4.3/5
Very Good
Posted on Oct 15, 2024
The location is good, not far from the pedestrian street and the riverside, within walking distance, and convenient for eating around; the breakfast is quite complete and sufficient, and the omelettes are quite tender;
There is a no smoking sign on the bedside table, but the clerk said there are no non-smoking rooms. The smell of third-hand smoke in the room can still be clearly felt, especially when the windows are closed at night and there is no ventilation. The air conditioner in the room couldn't be turned on, the display screen remained as shown, the radiator was warm, but it was still a little cold when I took a shower. On the other side of the bedside wall is the bathroom in the next room. The sound insulation is poor and the sound of the shower water can be clearly heard. Overall it's good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have brought you. Your suggestions are very important. We have fed them to the relevant departments and made improvements immediately. We believe that our colleagues will be more meticulous in serving guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service. Wish you a happy life!
Sunyouzhi
Elegant Double Room
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Parking is convenient, the room is clean, and I slept very comfortably.
Original TextTranslated by Google
Response from Property: Dear little master, thank you for such a comprehensive review! We are very happy to have found another "God" who knows how to appreciate us and recognize us. Xiaoli will definitely work hard and do better to live up to your love! Sincerely looking forward to your stay again! Wish you a happy life!
Guest User
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
3 review
2.0/5
Posted on Dec 11, 2024
We stayed in the room for 2 days with my daughter, there was no cleaning, the trash was not taken out, the room was dirty, there was no refrigerator or safe
Original TextTranslated by Google
Response from Property: Good afternoon, dear passenger officer. We are deeply sorry for what you have experienced during this trip, and your precious opinion is very important to us! We will forward it to the relevant authorities to improve the quality of service! Next time you come to Black River, we hope that you will book us a room at Le Maple again, give us the opportunity to apologize to you and look forward to your return.
Guest User
Deluxe Double Room
Stayed in Sep 2024
Family
4 review
3.5/5
Posted on Oct 26, 2024
The question is as follows:
1. There are very few parking spaces only a few, at a crossroads, it is difficult to stop, the road is not flat, it is difficult to get off, get off luggage.
2. Book a deluxe queen room on trip.com, which has a sofa + 1 chair, a photo, went to the front desk to check in, gave a room, no chairs, no sofa, and then to the front desk to talk, he said Give me two chairs, but no space to put, so I have what use; then change rooms, only one chair but behind the TV, then tell him, the front desk first said there is no room type, it was a deluxe queen room There are 2 types of room types, we booked the room type is full, so you said earlier, has walked 2 times and pushed the 28-inch suitcase walking back and forth, did not provide a solution, and asked us not satisfied can return online; Like we have a problem, actually you do not have the heart to solve the problem, we took the initiative to ask the kind of room type with a sofa and 1 chair and now have a room, he said the business queen room has a room, we asked if we can add money, he said the difference 70 yuan, this time we see the room first, but let the room is behind the , we said earlier not to be close to the , then contact the front desk, then give another room can, a total of 4 times to get the room, so of service and quality is zero points.
3.trip.com online do not have this kind of luxury queen room room type photos, trip.com have the component of deceiving customers, really disgraceful.
4.. Finally on the room, even shower gel used to not a drop, did not make up, room cleaning service messy, nowadays such a service can survive, miracle. ]
5. Do not stay if you do not want to bother.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have brought you. Your feedback is very important. 1. It is true that we are located in a business district and parking spaces are tight and we have reminded you on the reservation display interface. Of course, Xiaoli did not meet your expectations. You can inform us in advance next time and we will arrange for someone to continue to follow up on your stay experience. , 2. We have solved the room type problem you reported in the hotel for you. If there is a problem with the room type price difference, you can also contact us in time. Based on the principle that the guest is the guest, we will help you deal with it. 3. Regarding the pictures and shower gel issues, thank you For error correction, we will also promptly approve pictures and strictly control product quality. We will also verify the authenticity of related issues. Once again, we deeply apologize for your dissatisfaction. Thank you for your tolerance and hope for your guidance. We look forward to your next stay and experience our better service. Wish you a happy life!
Alina Bogdanova
Deluxe Double Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 24, 2024
В этом отеле чудесно всё! Номер идеально чистый, не прокуренный, персонал отеля очень вежливый и приятный. Не переживайте о знании языка, персонал отеля использует переводчик для вас.
Номер большой, все управление номера происходит через кнопки.
Есть возможность БЕСПЛАТНО постирать свои вещи! Я считаю, это заслуживает 10000000 баллов!
Завтраки здесь вкусные и тихие.
Ну и всеми любимый Хуафу прям за углом! При выходе просто сверните направо и вы на пешеходной улице.
В общем, отелю выражаем огромную благодарность и желаем процветания и долгих лет!
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6/9
Response from Property: Здравствуйте! Иногда короткая фраза, согревающая наше сердце, на самом деле, иногда мы не хотим много, простая улыбка, утвердительный взгляд, ободряющие слова, спасибо за ваши похвалы! Искренне надеюсь на ваше возвращение! Счастливой жизни!
Guest User
Deluxe Double Room
Stayed in Nov 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Все очень понравилось. Очень чисто и самое главное нет запаха сигарет. Новый отель. Отличное обслуживание. Хороший завтрак. Торговый центр Хуафу за углом.
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Response from Property: 尊敬的貴賓:您好!您好,首先謝謝您的誇獎,能得到您的肯定是小麗最大的榮幸!我們一直致力於為每一位賓客提供舒適的入住環境和細緻、周到的服務。很開心我們的努力得到了您的認可,看到賓客滿意的笑容是我們付出辛勤汗水後最大的回報!衷心期待您的再次光臨麗楓酒店·黑河中央步行街店!祝您生活愉快!
Response from Property: 亲爱的客官:您好~非常感谢您的入住和详细点评。正是如您一样的客人对小麗的不断关心和督促,才能使小麗不断发现工作中的问题,获得改正和不断进步。从您的点评中,小麗很遗憾的看到此次入住未能达到您的期望,给您带来的不便小麗表示歉意。您的宝贵意见对小麗非常重要!小麗会将其分发到相关部门以提高服务质量!祝您生活愉快!
Response from Property: 小麗全體員工每天工作的職責便是為住客營造完美的入住體驗和家一般的温暖,不管您是商務出行還是家庭旅行亦或者是自由行,小麗都會給您帶去旅途後的放鬆和休閑。希望您能繼續關注小麗,我們也會繼續默默努力,不斷充實為客服務的內涵,讓您的每次居住都有不一樣的驚喜,小麗等着您和家人的下次光臨呢!