We reached at midnight due to a delay in our flight, and there’s no staff around at all. After finding clues, we found out we had to check in on our own in the machines provided. There could have been better signage to point out this or chat to the travel agencies, especially during hours that there’s no staff around to prevent wasting time. There’s no cleaning given to the rooms on days 1& 2, and cleaning will be done on day 3, so if you stay just for 2 nights? Bummer like ours. However, to our surprise, the trash bin in the toilet was not cleaned, and there’s even blood there! It was a very unpleasant experience for us. It’s one thing not to clean for 2 nights, but at least make sure everything is properly cleaned! We found out on our own also that there’s free storage, but you had to activate it correctly before checking out; otherwise, it would not work. Thankfully, we found out about this on time; otherwise, we would incur charges and hassle to keep our luggage in luggage services elsewhere since we would not be able to keep things inside the room without a card issued by the machine. Again, it’s one thing to do everything automatically, but you must inform customers first on this. Hotel location was great. Not so far from metro and tram station. At midnight, tram was still working from the central station to the hotel side thankfully as metro has closed for the day. I have not tried the metro since tram is more convenient to go to the sightseeing places.
