Citybox Helsinki

Citybox Helsinki Reviews

Citybox Helsinki

Kolmas linja 8 B, Helsinki, 00530, FinlandView hotel details
Citybox Helsinki
Citybox HelsinkiCitybox HelsinkiCitybox Helsinki
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Guest Reviews of Citybox Helsinki

9.1/10
Great
280 reviews
Verified reviews
Location9.2
Amenities9.0
Service8.8
Cleanliness9.4
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All reviews(280)
Positive reviews(280)
Reviews with photos/video(90)
Easy to get around(52)
Awesome amenities(45)
Large rooms(19)
Close to metro(19)
Convenient for shopping(16)
Luggage delivery service(15)
Highly recommended(8)
Well designed(7)
Jerryw28
Twin Room
Stayed in Aug 2026
Travelling with friends
2 reviews
8.5/10
Very good
Posted on Oct 6, 2026
We had a fantastic stay, even though our room was tucked away in the corner and a bit of a walk from the lift, it turned out a super bright view through the window and got to witness a stunning sunrise! The room itself was surprisingly spacious for two people, and the bathroom was neat, tidy, and came equipped with 4-5 clothes hangers. Another major plus is the location! super convenient which surrounded by several great breakfast spots and supermarkets where we could easily grab groceries and snacks for the night. Would definitely recommend staying here and would love to come back!
ตินตินชอบท่องเที่ยว
Family Room
Stayed in Aug 2026
Family
26 reviews
10/10
Outstanding
Posted on Sep 26, 2026
Love this hotel! The stay was comfortable and everything was convenient. No matter which country I travel to, I always choose this hotel. Highly recommend!
Original textTranslated by Google
Response from Property: Dear ตินตินชอบท่องเที่ยว,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your experience and found our hotel convenient and comfortable. We appreciate your recommendation and look forward to welcoming you back in the future.Best regards,RojhatHost
Raaaaaaaaaaaaay
Double Room Standard
Stayed in Aug 2026
Solo traveller
17 reviews
8.5/10
Very good
Posted on Sep 16, 2026
1. The price is moderate, about 100.0 to 120.0 EUR per night, and the accommodation quality is good. 2. The room view is decent, and the room itself is very clean. 3. The hotel does not have a restaurant. For breakfast, you need to go to 'Cafe Roasberg' next to the hotel. It's a standard European breakfast, but as an Asian, I can't objectively rate it because I personally prefer Asian cuisine. 4. Both check-in and check-out were very easy. If I had any questions, I could easily find the hotel staff to ask.
Original textTranslated by Google
6/10
Response from Property: Hi!Thank you for your feedback! We are happy to hear that your stay with us went well. We are especially glad to hear that you enjoyed the room and our quick, easy self check in and out and that our staff was helpful. We hope to welcome you back!With kind regards,EmmaHost
Guest User
Stayed in Jul 2026
Family
5 reviews
10/10
Outstanding
Posted on Aug 9, 2026
The location is super convenient! The subway station is right downstairs, along with tram lines 3 and 9. Just a short walk away is the famous Red House, plus a LiDL and a K supermarket. The lobby even has a self-service kitchen and a ping-pong table. I'll definitely stay here again next time!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed our super convenient location and made good use of the shared kitchen and ping-pong table. It's great to know that the nearby shops and excellent public transport connections made your stay even easier.We're thrilled to hear that you'd stay with us again and look forward to welcoming you back to Citybox Helsinki!With kind regards,ElluHost
Guest User
Stayed in Jul 2026
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Aug 3, 2026
Excellent place! It has everything: luggage storage, all amenities, and a perfect location if you're here for a concert or amusement park rides ❤️
Original textTranslated by Google
Response from Property: Hi!Thank you for your feedback! We are happy to hear that your stay with us went well, and that you enjoyed all we have to offer. We hope to welcome you back!With kind regards,EmmaHost
もはん
Double Room Standard
Stayed in Jun 2026
Solo traveller
3 reviews
9.0/10
Great
Posted on Sep 6, 2026
Excellent location. Multiple tram and metro stations are just a short walk away, and there are two supermarkets nearby. The room is compact and clean, perfect for solo travelers. I'd love to stay here again.
Original textTranslated by Google
Response from Property: Hi!Thank you for your feedback! We are happy to hear that your stay with us went well and we hope to welcome you back soon!With kind regards,EmmaHost
Mryx
Twin Room
Stayed in Jun 2026
Family
162 reviews
10/10
Outstanding
Posted on Aug 29, 2026
The area around the hotel in Helsinki was a bit too quiet. The hotel itself was good, but parking was inconvenient. It's self check-in, and really only suitable if you're driving, otherwise, it's not very convenient to get to the city center.
Original textTranslated by Google
Response from Property: Hi!Thank you for your feedback! We are happy to hear that your stay with us went well and we hope to welcome you back!With kind regards,EmmaHost
Anonymous User
Double Room Standard
Stayed in Jun 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Jul 28, 2026
The room was spacious and had air conditioning. It's a bit of a walk to the bus stop, but the metro station is really close by. There's also a supermarket near the hotel. Breakfast is served at the cafe next door. If you have some free time, you can take a stroll around the lake in the nearby park, which is quite large and beautiful! BTW, it's definitely better than the Citybox in Tallinn!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your positive feedback regarding your stay at Citybox Helsinki. We are pleased to hear that you enjoyed the spacious room and the convenient location. We appreciate your comparison to our Tallinn property and hope to welcome you back in the future.Best regards,VilleCitybox Helsinki
Yiluxiguapi
Double Room Standard
Stayed in Jun 2026
Solo traveller
66 reviews
9.7/10
Amazing
Posted on Jul 27, 2026
Booked this for my kids. It's a hotel in downtown Helsinki, very convenient with great access to transportation. Most of the places they usually go to are within walking distance. The only downsides are that there's no sauna and the self-service laundry costs extra.
Original textTranslated by Google
Response from Property: Dear Yiluxiguapi, Thank you for choosing Citybox Helsinki and for sharing your feedback. We are pleased to know that our central location and convenient transport connections made your children’s stay easy and efficient. At the same time, we regret that the absence of a sauna and the additional charge for self-service laundry did not fully meet your expectations. Your comments are appreciated and will be carefully considered as we continue to improve the guest experience. We look forward to welcoming you again in the future.Best regards,NiklasHost
Anonymous User
Double Room Standard
Stayed in Jun 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Aug 18, 2026
The hotel was very user-friendly and easy to navigate. It was incredibly helpful that it was so close to the station exit – I just had to go around the back and I was there! There were also two supermarkets near the station, which made it convenient to pick up snacks, drinks, and dinner.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient for your stay.Have a great day.Best regards,AmeliaHost
Guest User
Double Room Standard
Stayed in Jun 2026
Couple
7 reviews
10/10
Outstanding
Posted on Jul 20, 2026
Great place to stay and super convenient to guest, the pantry the comment area both great
Response from Property: Dear Guest,Thank you for your review!We're delighted to hear that you had a great stay and found our hotel convenient. It's wonderful to know that you enjoyed the shared pantry and common area, and that these spaces added to your overall experience.We truly appreciate your kind feedback and look forward to welcoming you back again soon!With kind regardsElluHost
米原
Double Room Standard
Stayed in May 2026
Solo traveller
31 reviews
10/10
Outstanding
Posted on Jun 28, 2026
The hotel is conveniently located near the station and easy to find. There's a direct bus, route 600, from the airport, which was super convenient. Check-in and check-out were both very smooth and fast. The room was clean and spacious, and the bed was really comfortable! I'll definitely stay here again next time I'm in town!
Original textTranslated by Google
Response from Property: Dear JerryYang,Thank you for your wonderful review!We're delighted to hear that you enjoyed our convenient location, easy access from the airport, and the smooth check-in and check-out process. It's also great to know that you found your room clean, spacious, and comfortable, and that you had a good night's sleep.Your kind words mean a lot to us, and we're especially happy to hear that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Helsinki!With kind regardsElluHost
Anonymous User
Double Room Standard
Stayed in Apr 2026
Solo traveller
5 reviews
8.5/10
Very good
Posted on May 28, 2026
Clean and reasonable price I would recommend this hotel There is a food market next to it as well
Response from Property: Dear Guest,Thank you for your review!We're glad to hear that you found our hotel clean, reasonably priced, and conveniently located near a food market. We truly appreciate your recommendation and hope to welcome you back again soon!With kind regards,ElluHost
M I Paramita
Stayed in Apr 2026
Family
32 reviews
7.5/10
Posted on May 20, 2026
We reached at midnight due to a delay in our flight, and there’s no staff around at all. After finding clues, we found out we had to check in on our own in the machines provided. There could have been better signage to point out this or chat to the travel agencies, especially during hours that there’s no staff around to prevent wasting time. There’s no cleaning given to the rooms on days 1& 2, and cleaning will be done on day 3, so if you stay just for 2 nights? Bummer like ours. However, to our surprise, the trash bin in the toilet was not cleaned, and there’s even blood there! It was a very unpleasant experience for us. It’s one thing not to clean for 2 nights, but at least make sure everything is properly cleaned! We found out on our own also that there’s free storage, but you had to activate it correctly before checking out; otherwise, it would not work. Thankfully, we found out about this on time; otherwise, we would incur charges and hassle to keep our luggage in luggage services elsewhere since we would not be able to keep things inside the room without a card issued by the machine. Again, it’s one thing to do everything automatically, but you must inform customers first on this. Hotel location was great. Not so far from metro and tram station. At midnight, tram was still working from the central station to the hotel side thankfully as metro has closed for the day. I have not tried the metro since tram is more convenient to go to the sightseeing places.
Response from Property: Dear M I Paramita,Thank you for your feedback.We're glad to hear that you appreciated our convenient location and transport connections. We apologize for the confusion regarding the self-service check-in and luggage storage process. While our hotel uses automated systems for convenience, our hosts are available on-site 24/7 to assist guests whenever needed during their stay.We also appreciate your comments regarding communication and room cleanliness. Your feedback is valuable and will help us continue improving the guest experience.With kind regards,ElluHost
QimazhangjianSoloshijie
Stayed in Mar 2026
Solo traveller
34 reviews
10/10
Outstanding
Posted on Apr 30, 2026
The room was very spacious. Self check-in was a breeze. The bathroom was large with stable water pressure. You can grab a light meal on the first floor. It's super convenient to get to the city center by subway, and the value for money is great. I'll definitely come back again.
Original textTranslated by Google
Response from Property: Dear QimazhangjianSoloshijie,Thank you for your wonderful review!We're delighted to hear that you enjoyed the spacious room, easy self check-in, comfortable bathroom, and convenient location. It's great to know that you found the facilities and value for money to your satisfaction.Thank you for choosing to stay with us, and we look forward to welcoming you back again!With kind regards,ElluHost