To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.4
Service3.3
Cleanliness3.7
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All reviews(50)
Positive reviews(44)
Reviews with photos/video(3)
Negative reviews(6)
Mimi
Twin Room
Stayed in Sep 2024
Business travellers
12 review
4.0/5
Very Good
Posted on Nov 2, 2024
Suitable for business trip..the price not bad
Anonymous User
Stayed in Aug 2022
Business travellers
2 review
3.5/5
Posted on Oct 29, 2022
The hotel is good and comfortable.
Wanderbust
Stayed in Apr 2022
Couples
3 review
5.0/5
Outstanding
Posted on May 8, 2022
Standard premier inn experience. Very happy with it. Wonderful views!
Guest User
Stayed in Aug 2022
Business travellers
53 review
5.0/5
Outstanding
Posted on Sep 11, 2022
Good hotel. Would more than likely stay again. Good location.
Liebe_2010
Double Room
Stayed in Oct 2024
Family
44 review
2.2/5
Posted on Nov 3, 2024
When I booked through here, I was assigned an accessible room... The hotel refused to change the room, and the waiter who looked like a Filipino had a very bad attitude.
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Anonymous User
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Convenient location, considerate service, good security to prevent unauthorized people from entering, large and clean room, friendly staff
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Guest User
Stayed in Jan 2024
Family
20 review
5.0/5
Outstanding
Posted on Feb 6, 2024
Compared to other primier inns in small towns, this one is worth recommending. It is new overall, the room is not small, the breakfast is rich in variety, the room is warm, and there is a shopping street downstairs with many supermarkets.
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Guest User
Stayed in Jun 2023
Family
9 review
3.0/5
Posted on Oct 2, 2023
It's OK. The room facilities are a bit old and the sanitary conditions are average.
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jacky
Stayed in Oct 2023
Business travellers
25 review
5.0/5
Outstanding
Posted on Feb 1, 2024
Good external environment
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Guest User
Stayed in Aug 2022
Other
7 review
3.5/5
Posted on Sep 25, 2022
The room is too small, overall OK
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Kelly J
Stayed in Feb 2025
Other
3.0/5
Posted on Mar 31, 2025
Unfortunately wasn't a great stay at all people next door had TV extremely loud my husband and daughter went to ask staff if they could do anything was told no so everyone was as kept awake till early hours with a autistic child who doesn't sleep particularly well this wasn't good for us and left feeling very exhausted. Lift was out of order made it very difficult I have mobility issues had to use stairs once was very inconvenient. Restaurant staff very friendly in the morning but besides that we definitely didn't have a rested trip
Neil S
Stayed in Feb 2025
Business travellers
5.0/5
Outstanding
Posted on Mar 25, 2025
My room is beautiful and very comfortable. Emily, Aireen, and Gemma are lovely staff. Food is hot and beautiful. I would recommend everyone to stay at this hotel is your visiting Hemel. The carpark is next to the hotel and it is cheaper if you pay via your hotel booking.
Guest User
Stayed in Feb 2025
Other
5.0/5
Outstanding
Posted on Mar 24, 2025
We stayed here after visiting Drift Limits. It's in the heart of town. The decor is lovely and one of the best views I've ever had in a premier Inn both in room and restaurant. On the first day Emma was everywhere. At reception, behind the bar, serving in the restaurant. She is an asset to your company. I joked if anyone else actually worked there.
Guest User
Stayed in Feb 2025
Couples
4.0/5
Very Good
Posted on Mar 23, 2025
Great service and good food, the staff were excellent. The room was nice and clean, and the bed was very comfortable. The parking link on the Email was not working properly though. The Riverside carpark is the best option for parking, as there is a direct link via the footbridge.
Guest User
Stayed in Feb 2025
Other
4.0/5
Very Good
Posted on Mar 19, 2025
Over the last few months we've found ourselves using this Premier Inn almost monthly, while attending the Snow Centre just up the road. Our last visit was pretty awful it took us 3 trips to reception for them to provide us with a working key card to access our room, once in our room, it was BALTIC! I was absolutely exhausted, I really wanted a shower and to crawl into bed, turned the heating on but it only became a comfortable temperature at around 2am! I just got into bed, no shower and with all my clothes on, checking out at 6am. This time, we were back to usual service and had a great night, and of course, will be returning.