Hotels Near Michael Kors Outlet in Hershey

Jessica at the front desk was a true asset to your business. She was kind and courteous and made our visit extra enjoyable. Our room was oh so nice...fresh and clean and we appreciated the newness of everything. We definitely will make this our choice stay next trip to Hershey.

We hesitated due to the price. We walked in to a clean, renovated, welcoming hotel. Malvin greeted us warmly. The unique artwork added charm. Our room was clean to the corners. Bath curtain - artfully hung. Full breakfast was great. Less than 3 miles to the Giant Arena. Charming place to stay. We’ll be back.

The hotel itself is a bit older, but everything seemed in good condition. The lobby is updated (a fireplace in the corner) and nice. The breakfast area is quite large (which they probably need when HersheyPark is operating, but not so much in late Jan when we were there). The staff was very nice & accommodating. The only complaint I have is that they never seemed to be at the front desk. I had to ring the bell every time I needed something. They were all very nice, though, & helped me out with a few special requests, which made up for it. The fitness room was great. There were 3 treadmills as well as other machines. There were some dumbbells as well. Here's the best part of the review... In the room, they had the best hotel invention in years. The clock radio showed the time on THREE sides (the front & each side) so that no matter which bed you were in, you can see the time. That’s fantastic! I've never seen such a thing, but it surely should become standard for all hotels! No more is there an issue where neither person in bed can see the clock well or you have to lean to see it. There were ample outlets & USB ports between the beds, too, which is always a plus. The room layout is a bit odd; the bathroom door is diagonal, facing the bed area, so if someone leaves the light on as they open the door late at night, it illuminates the entire room. The bathroom fixtures were updated & nice, though. Overall, I’d definitely stay here again & recommend it.

Staff are so friendly and helpful. Location is great for coming in and out of Harrisburg city. Loved the breakfast and the dining room.

We travel frequently and can say without a doubt that this was the worse experience ever of a hotel . We went to checkin and was given a basement room (who knew those existed ) that reeked of mold . The sheets were damp , the air was moist and the entire room was completely underground . The “fire exit” was a metal corrugated tube with an unstable ladder that you would have to climb up the tube to get out of !!! We tried to remedy this situation but the person in reception refused to find us another room , instead telling us we should have told him we were allergic to mold when we booked the hotel ! As if it would have been fine otherwise ! Although there were other rooms that people had not checked into yet, the person refused to switch rooms. Upon my insistence , he called his manager who he claims also refused to change the room . We asked to speak to the manager and was denied . We were told they would refund the room rate but would not be given a different room . We asked for proof of the refund that they said they would process and was told they couldn’t give us printed proof . Since we were now 3 hours from home without a place to stay with a young child , we called Choice Hotels customer service . They were actually really helpful - however , when they reached out to the Comfort Inn, they claimed we hadn’t been there ! Luckily we had the confirmation number that proved otherwise . Choice hotels found us another room at their expense in a hotel 10 min away and told us that if we weren’t refunded, we should dispute with our credit card company . This morning , we get an email saying the room was charged to my credit card ! Which it had been when we prepaid but possibly charged again instead of refunded . Called my credit card company who was super helpful and disputed the charge . In short … moldy basement room , awful customer service and lied in their communications . Do not stay here !!