Mandollan Plus Hotel Heshan Xinhuacheng Reviews

Response from Property: 感謝您選擇鶴山曼陀倫 PLUS 酒店並給予五星好評！🥰 您説 “很享受在那裡的經歷”，對我們而言就是最特別的肯定～或許我們沒有華麗的口號，但始終相信，舒適的智能客房、一塵不染的細節、恰到好處的服務温度，以及新華城商圈的便捷煙火氣，這些 “不特別” 的日常守護，能成為您旅途中安心的存在。無論是清晨在恆温泳池暢遊，還是夜晚通過智能語音控制燈光看一場電影，亦或是下樓就能遇見的心儀美食，我們都希望這些 “沒什麼特別” 的片段，拼湊成讓您覺得 “剛剛好” 的旅居體驗～旅行的意義或許就藏在這些平凡的感動裏，很高興能成為您記憶中的温馨一站！期待下次重逢，讓更多 “沒什麼特別” 的瞬間，成為您再次選擇我們的理由～😊祝您生活愉快！

Response from Property: 親愛的客人，感謝您入住鶴山新華城曼陀倫PLUS酒店，同時也感謝您對前台服務的認可。我們始終致力於為每位賓客提供友好、高效的入住體驗，前台團隊也始終以專業的服務標準迎接每一位客人，能讓您感受到這份友好與貼心，是我們的榮幸。後續若有任何入住需求，歡迎隨時與前台溝通，我們將竭誠為您服務。期待您的再次光臨！😊祝您生活愉快

Response from Property: 哇！看到您的五星好評直接樂開花！感謝寶子選擇曼陀倫PLUS酒店（鶴山新華城店）也感謝寶子誇我們位置好、房間乾淨啦～這可都是我們該做的！以後不管啥時候來，乾淨舒適的房間隨時給您備好！等您再來玩呀，一定讓您體驗感拉滿！祝您生活愉快！

Response from Property: Dear Baozi, hello! Thank you for your stay and 5-star praise and recommendation! 😊 The 4K 100-inch projection in the Deluxe King Room, combined with the movie membership, can bring you an immersive viewing experience. We are particularly happy to receive your recognition~ The hotel is located in the bustling area of Heshan, and you can reach the shopping mall, supermarket and food area downstairs. This convenience can add points to your trip, and we are deeply honored. If you stay next time, you are welcome to experience other thoughtful facilities in the room (such as independent temperature control air conditioning, customized toiletries and care kits), or you can inform your needs in advance, and we will reserve a room with a better view for you. Looking forward to serving you again soon, I wish you a happy life! ✨

Response from Property: Dear guest: Hello! Thank you for staying at Heshan Mandol PLUS Hotel, but we are very sorry that you were not satisfied with your stay. We would like to further explain the problem you mentioned. Thank you for your feedback, which gave us the opportunity to improve our service: Regarding "There is no phone in the room and I can't contact the front desk": Although the guest room is not equipped with a traditional phone, it is equipped with a smart voice control device "Xiaodu" as standard. You can call the front desk directly by voice (the operation instructions are in the bedside service guide) and contact us at any time. It is not as you said that you can't contact the front desk. Regarding "exterior wall and window cleaning": The hotel is located on the 29th floor of Xinhuacheng Building. The cleaning of the exterior windows is a high-altitude operation and needs to be coordinated by the building property and a professional team. We have immediately fed back your opinions to the property, communicated to increase the frequency of cleaning, and strived to improve the visual experience. Regarding the "TV screen projection function", it is feasible, and the operation is the same as other TVs. If you have any questions at that time, please contact us and the staff will immediately assist in the operation. We have also carefully recorded other issues: the empty burning of electric mosquito repellent liquid and the watermark on the wash basin are omissions in the cleaning inspection, and the guest room quality inspection process has been upgraded; the room type adjustment request was not met because the projection room was sold out on that day. If you stay next time, please contact us in advance and we will try our best to coordinate. We apologize again for the poor experience. We will rectify the above problems one by one, and hope that you can give us another chance to make up for this regret with improved service. I wish you a happy life!

Response from Property: 親家的寶子，您好！感謝您入住鶴山曼陀倫PLUSI酒店，及感謝您的持續選擇與超棒好評！🥳 酒店樓下就是商場、超市、電影院和小吃街，吃喝玩樂一步到位，房間寬敞乾淨還配備智能音控和投屏電視，能成為您的 “常駐選擇” 太榮幸啦～😊 您的推薦就是我們前進的動力，下次來提前告知，為您預留高樓層觀景房，體驗感加倍！期待與您再次相遇呀～✨祝您生活愉快！！

Response from Property: Dear baby, hello! Thank you and your family for choosing our hotel again! 😊 Last year's old friend came again this year. Seeing the newly added luggage chair to help you stack your luggage, we are also happy~ Two beds put together to form a "family-exclusive big bed", which is more spacious for sleeping with babies~ The bedding is specially selected with soft high-woven pure cotton material, I hope you can all have a good sleep~ There are all kinds of food and drinks in the shopping mall downstairs, which is super convenient to take children shopping~ Let me know in advance next time, and prepare cute children's slippers and small toothbrushes for the baby~ I look forward to your frequent visits to witness more of our small changes~😉 I wish you a happy life!

Response from Property: 哇！寶子！感謝您入住鶴山曼陀倫PLUS酒店及給予5分好評，收到五星好評簡直想轉圈圈～🥳 能被誇“5 星級酒店質素” 太驕傲啦！商場裏 24 小時便利店、食店隨時待命，交通更是自帶 “加分項”—— 對面直通巴士站直達香港，簡直是跨境出行黨的福音～😉 您的滿意就是我們的動力源，下次來記得提前説，給您安排看街景超美的房型，繼續解鎖 “懶人式” 旅居快樂呀～💕祝您生活愉快！！

Response from Property: Dear guests, hello! Thank you for staying at Heshan Mandol PLUS Hotel, and thank you for your good comments~🥳 The "lazy attribute" of the shopping mall downstairs + the night view buff of the open-air restaurant on the 19th floor, paired with steak barbecue and super fresh oysters, this wave of experience is directly maxed out! Quietly ask - if you give our smart audio control and screen projection TV a few more points, can you unlock a 5-point good review next time? 😉 Looking forward to you coming again to enjoy the night view and delicious food, we are waiting for you on the 19th floor~✨Wish you a happy life!

Response from Property: Dear Baozi, hello! Thank you for choosing our hotel for your business trip. I am glad that the hygiene and surrounding dining convenience can meet your needs. Our hotel is located in the Xinhuacheng business district. Not only is it convenient to eat around, but there are also supermarkets, convenience stores and business printing points within walking distance, which is very friendly for business trips. The guest rooms are also specially equipped with desks and fast charging sockets for your convenience. If you come again next time, if you have any needs (such as early wake-up calls, conference room reservations), feel free to tell the front desk and we will try our best to help you arrange it more smoothly. I look forward to your next visit and stay here! I wish you a happy life! !

Response from Property: Dear guest, thank you very much for taking the time to share your stay experience! We are honored to see that you have chosen our audio-visual room. Regarding the viewing effect, due to the optical characteristics of the projector, it can present clear pictures and restore color details to the greatest extent in a darker environment. This is also a necessary condition for a cinema-level viewing experience. In order to give you a better viewing experience, Xiaoman recommends that you still need to draw the curtains so that the effect will be best. We sincerely apologize for not being able to meet your needs as soon as possible regarding pillow supply and service response! After verification, it was found that the service interruption on that day was caused by omissions in temporary material allocation and poor communication. We have now optimized the guest room material reserve process and strengthened employee training to ensure zero-delay response to subsequent needs. Toilet blockage is a serious dereliction of duty in facility maintenance. We have conducted in-depth inspections of all room-type pipes and established a daily inspection mechanism to prevent similar problems from happening again. When checking out, we reported that the air conditioning in the lobby was not turned on in time. Xiaoman's lobby is open. In addition to you, there are guests from other floors coming in and out. It is inevitable that the frequency of entry and exit is too high, resulting in the loss of "cold air". Xiaoman will patrol more often and close the door in time if it is found that it is not closed properly. Every piece of your feedback is our driving force for progress. We sincerely hope that we will have the opportunity to make up for the regrets in the future, arrange exclusive accommodation benefits for you, and win your recognition again! Looking forward to seeing you again!

Response from Property: Dear guests, thank you very much for your recognition and sharing! We have always hoped that every guest who comes to our store can feel the warmth and convenience of home from the moment they step into the lobby. Providing refreshments and small practical items is our way of expressing our gratitude. We are also very happy to know that the hotel's convenient location allows you to easily visit Gulao Water Town and Dayan Mountain. We will continue to improve the service details and look forward to making your journey more beautiful again. There will be more surprises waiting for you next time you visit!

Response from Property: 親愛的家人，您好！感謝您N次選擇入住小曼，能讓您在回家的旅途達到“5分”的滿意度，是我們的榮幸也是我們前進的動力！小曼地理位置優越，位於目前鶴山人氣商場——新華城，新華城集各式各樣美食、超市、奶茶一條街、咖啡、電影院等店鋪，絕對能為您的旅途增添色彩！下次回來可以試試19樓的露天燒烤【Moonyear雲野】，在那用餐，可以一覽鶴山美麗的夜景，歡迎您常回家看看，小曼祝您生活愉快！

Response from Property: Dear guest, thank you very much for choosing our hotel and sharing your true feelings. Regarding the mosquito problem, although we carry out professional pest control twice a month, the climate in Guangdong is special and mosquitoes breed quickly, which has caused you trouble. We are really sorry. We will immediately add mosquito killing equipment and increase the frequency of daily inspections. The mattress is carefully selected by us, but it may not meet your sleeping needs. We will consider purchasing a variety of mattresses for guests to choose from. For breakfast, we will collect opinions widely and optimize the food. We look forward to your stay again and experience our improvements.