DoubleTree by Hilton Heyuan

DoubleTree by Hilton Heyuan Reviews

DoubleTree by Hilton Heyuan

No. 123 Yuewang Avenue, Heyuan, ChinaView Hotel Details
DoubleTree by Hilton Heyuan
DoubleTree by Hilton HeyuanDoubleTree by Hilton HeyuanDoubleTree by Hilton Heyuan
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DoubleTree by Hilton Heyuan Guest Reviews

4.7/5
Outstanding
2678 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(2678)
Positive reviews(2621)
Reviews with photos/video(382)
Large rooms(159)
Friendly front desk staff(144)
Delicious breakfast(129)
Great swimming pool(70)
Perfect for kids(65)
Luxurious(25)
Clean pool(15)
Negative reviews(57)
Guest User
Deluxe Premium King Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Nice concierge service , the room size is spacious , with a bath tub facing the spectacular city view. Will definitely come again
Response from Property: Dear guest, Thank you very much for taking time to give us such detailed feedback. Your compliments about the facilities and service we provided are appreciated. We look forward to your next stay with us and thanks again for the comments. Yours sincerely.
Guest User
DoubleTree Twin Room
Stayed in May 2023
Family
11 review
4.7/5
Amazing
Posted on May 29, 2023
there was smoking smell inside the room despite we rested a non-smoking room. the reception staff changed another room for us which was ok. room size was big and the hotel can maintain its standard. there are many eateries nearby. hotel guests get special discount (up to 50%) for body massage on the 1st floor and reception is on the 2nd floor. overall happy stay.
Response from Property: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us. Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to Doubletree. Thank you once again for your support. With best regards.
PIERRE PAUL THIERRY
DoubleTree King Room
Stayed in Jan 2023
Couples
28 review
4.7/5
Amazing
Posted on Jan 4, 2023
Clean room. Very good breakfast. The bathroom amenities are a bit dated. Well located. Advice: prior to booking, ask the hotel whether the hot springs are open or not.
Response from Property: Dear guests, welcome to stay at Doubletree by Hilton heyuan Hotel and give it five stars' praise. The hotel has 427 spacious and comfortable rooms and suites with an area of 46-300 square meters and our "dream is always here ™” Sleep experience. Thank you for your recognition of the hotel and your satisfaction with the buffet breakfast. Your satisfaction is our greatest encouragement. After learning about the bathroom facilities you mentioned, we will strengthen the improvement and maintenance of the hotel's equipment and facilities. We hope that you can continue to pay attention to the Heyuan Huijing Hilton Doubletree Hotel in the future, and tell us more about your feelings and experiences when staying in the future. We sincerely look forward to your coming again!
Guest User
DoubleTree King Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 4, 2024
nice nice nice
Response from Property: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, with the team and immediate action has been done to improve the service details. Thank you once again for your support.We wish you a nice day
DorotaGZ
DoubleTree King Room
Stayed in Aug 2022
Couples
39 review
4.5/5
Great
Posted on Aug 13, 2022
Big room, great breakfast (served until 11 on the weekends), nice staff, relatively cheap spa. Pity that the outdoor swimming pool was only open from 4:30 pm
Response from Property: Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us. We sincerely thank you for your appreciation of hotel environment and service. DoubleTree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Because of the high outdoor temperature and for the safety of our guests, the outdoor pool is open at 4:30. We do look forward to your next visit to Heyuan. Thank you once again for your support. With best regards.
Guest User
DoubleTree King Room
Stayed in Jan 2022
Solo travellers
54 review
5.0/5
Outstanding
Posted on Apr 24, 2022
Chose the hotel because of the location, close to a park, the river and shopping centre and because of the facilities with excellent breakfast, swimming pool and hot spring. Hot spring is expensive and became overpriced at the holiday. The pool then closed for the holiday too! Restaurant served great food but was only open at the weekend. Coffee bar in the lounge also overpriced and very slow service. They were very helpful in changing the room which was too hot and the air conditioning doesn't work in winter.
Response from Property: Dear Guest,
A warm greeting from Doubletree by hilton Heyuan, Thank you for taking your precious time in sharing your comment with us.

We writing to express my sincere apologies for the experience you encountered during your stay with us. sorry that the experience was not up to your expectations especially in various area such as Services and Facilities, etc.
should your travel bring you back to Heyuan, We are would love for you to stay with us again and experience the true spirit of Doubletree by hilton Heyuan.
Quentin
Executive King Room
Stayed in Aug 2021
Couples
37 review
3.2/5
Posted on Aug 7, 2021
I book executive room, but executive lounge was not accessible. Gym equipment are limited. Mirror light was not working. No internationnal channels on TV. I expected better
Response from Property: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us.Doubletree is dedicated to provide you the personalized service that exceeds your expectations. we have already shared them with the team and strengthen staff training to improve the service details. We look for ward to your next stay with us and thanks a again for the comments. Yours sincerely.
Guest User
DoubleTree Twin Room
Stayed in Jul 2022
Business travellers
3 review
5.0/5
Outstanding
Posted on Jul 2, 2022
Leis .very good service
Response from Property: Dear guest, Thank you very much for visiting Doubletree by Hilton Heyuan and sharing your delightful stay experience with us.Doubletree by Hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Guest User
DoubleTree Twin Room
Stayed in Jun 2022
Family
8 review
5.0/5
Outstanding
Posted on Jun 25, 2022
good,nice hotel
Response from Property: Dear guest, Thank you very much for visiting Doubletree by hilton Heyuan and sharing your delightful stay experience with us.Doubletree by hilton Heyuan is dedicated to provide you the personalized service that exceeds your expectations. Thank you once again for your support. We wish you a nice day.
Guest User
Deluxe Premium King Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 5, 2024
I booked a parent-child room with my children. The children loved it. There was a tent and a slide in the room. I stayed for 3 consecutive nights and got a doll. Cookies were given when I checked in. They were delicious. I was very satisfied overall.
Original TextTranslated by Google
6/7
Response from Property: Dear guests, we are honored that you have chosen to stay at Hilton Garden Inn Heyuan Huijing. The warm Hilton cookies will open the newly launched immersive experience of the Dinosaur Surprise Egg children's theme room for you. The independent children's parent-child space provides more textured parent-child interaction. The combination of bunk beds + slides brings the playground into the room so that children can play to their heart's content. Thank you for your praise of the hotel environment and services. Your satisfaction is our greatest encouragement. We will make our service more considerate and meticulous. We look forward to your next hotel trip and wish you a happy family and a happy life.
Anonymous User
DoubleTree King Room
Stayed in Apr 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Ctrip’s six-choose-two gift: milk and fruit are given, which are both good; The Baiyun Airport bus goes directly to the hotel, which is very convenient; the cookies delivered are delicious, the breakfast is rich and tastes good; the environment is very good, and the room is large and clean
Original TextTranslated by Google
Response from Property: Dear guest, we are very honored that you have chosen to stay at the DoubleTree by Hilton Heyuan Huijing Hotel. Your five-point review is enough to show that you are satisfied with our hotel. The hotel has 427 stylish and comfortable rooms ranging from 46 to 300 square meters. "Sweet Dreams™" sleep series, Ctrip's two-out-of-six benefits and warm DoubleTree cookies will start a heart-warming stay experience for you. During your stay, you can enjoy a vibrant breakfast buffet and a themed buffet dinner in the OPEN all-day dining restaurant. The hotel is adjacent to a large shopping mall, only 10 minutes from the train station, and 20 minutes from the Heyuan East Station of the Ganshen-Shenzhen High-speed Railway. It is directly connected to the Greater Bay Area (Dongguan/Shenzhen) living area in one hour. The first floor of the hotel is the Heyuan Terminal for airport buses. Direct access, convenient for your travel. I hope you can continue to pay attention to DoubleTree by Hilton Heyuan Huijing in the future, and tell us more about your feelings and experiences when you stay in the future. I wish you a pleasant journey.
Anonymous User
DoubleTree King Room
Stayed in Apr 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel lobby is grand and majestic, the rooms are very clean and the bedding is comfortable. The location is convenient, in the city center, and the surrounding supporting facilities are complete. The restaurant introduces special dishes in a timely manner, adapting to local conditions and changing with the times. However, the hotel's facilities and equipment are slightly old and need to be updated and maintained to improve the experience. Overall, this hotel is very cost-effective. As the only star-rated luxury hotel in Heyuan, it is worth recommending! ! !
Original TextTranslated by Google
Response from Property: Dear guests, welcome to stay at DoubleTree by Hilton Heyuan Huijing and give it a five-star rating. The hotel is located in the core area of ​​Heyuan CBD, adjacent to a large shopping mall, with convenient transportation. The hotel has 427 spacious and comfortable rooms and suites with an area of ​​46-300 square meters and our "Sweet Dreams Always™" sleep experience. During your stay, you can enjoy a full buffet breakfast and a themed buffet dinner in the open all-day restaurant. The hotel is currently gradually updating and maintaining its facilities to provide guests with a more comfortable stay experience. Your satisfaction is our greatest encouragement. I hope you can continue to pay attention to DoubleTree by Hilton Heyuan Huijing in the future, and tell us more about your feelings and experiences when you stay in the future. We warmly look forward to your visit again!
Guest User
DoubleTree King Room
Stayed in Apr 2024
Couples
17 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The price is very affordable, the service is very warm and the response is fast. The room I booked at first had a smell, so I called to change the room and they made a card and sent it to us directly. The hotel staff are very good. The only thing is that the facilities in the hotel are really old, I don't know if other room types will be better
Original TextTranslated by Google
Response from Property: Dear guest, welcome to choose to stay at DoubleTree by Hilton Heyuan Huijing recently, and take your precious time to share your stay experience with us. We are sorry that we failed to meet your expectations. We have reported it to the department and will strengthen the inspection and maintenance of hotel facilities and hygiene. If you need any assistance or questions during your stay, please dial "0" to contact us, or give more feedback to our guest service manager and point out the shortcomings in our service. If you visit Heyuan again next time, you are welcome to taste our Cantonese breakfast or Cantonese cuisine at Yuexuan Chinese Restaurant. Your satisfaction is our greatest encouragement. We will make the service more intimate and meticulous, and look forward to your next hotel trip.
Qixinci
DoubleTree King Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 2, 2024
The experience was good. When I checked in, I saw two children each giving a cookie.
Original TextTranslated by Google
Response from Property: Dear guests, we are honored that you have chosen to stay at DoubleTree by Hilton Heyuan Huijing. Your five-star rating is enough to show your satisfaction with our hotel. The hotel has 427 stylish and comfortable guest rooms and children's theme rooms. The "Sweet Dreams™" sleep experience helps you fall asleep comfortably. The warm DoubleTree cookies will open up a heartwarming stay experience for you. During your stay, you can enjoy a full buffet breakfast and a themed buffet dinner in the all-day restaurant. Your satisfaction is our greatest encouragement and the driving force for our progress. We sincerely look forward to your next hotel trip.
Guest User
B.Duck King Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
The hotel is very comfortable and the service is very good. I don't know why, other hotels that cost more than 1,000 yuan are not as warm as this little yellow duck room. The baby at home praised it unanimously. It is convenient to eat and drink, and there is a large shopping mall outside. We stayed here on a rainy day. Eating and playing in the hotel basically met the needs of children. The breakfast was so rich that we wanted to eat breakfast every morning. There is a discount for eating downstairs when staying in the hotel (it's a pity that we didn't check in and went to eat a meal). Parking is convenient, and the lobby is upstairs. Because of the comfortable stay, this is the first choice for future travels around. Recommended.
Original TextTranslated by Google
Response from Property: Dear guests, the warm welcome of DoubleTree by Hilton Heyuan Huijing will open a pleasant stay experience for you. Welcome to choose to stay at DoubleTree by Hilton Heyuan Huijing and give it a five-star praise. The hotel has 427 spacious and comfortable rooms with an area of ​​46-300 square meters. All rooms have showers and bathtubs in the bathroom, which can eliminate daytime fatigue. The Little Yellow Duck Children's Theme Room is a new theme room type recently launched. During your stay, you can enjoy a full buffet breakfast and a themed buffet dinner in the open all-day restaurant. At the same time, the restaurant provides free play in the children's playground. We are very glad that you like our warm and comfortable environment and friendly and sincere service. Your support is the driving force of our progress. We will continue to work hard to bring you a better service experience. I hope to meet you again soon. I wish you a happy life and a happy family!