Toyoko Inn Tokyo Seibu Ikebukuro Sen Higashi Kurume Eki Nishi Guchi Reviews

The staff’s service was very unprofessional. They made a mistake with my room, asked me to come to the front desk late at night without properly explaining or apologizing, and even after saying everything was settled, they contacted me again the next morning to sign another document. I also received three calls within 10 minutes because I was slightly late checking out. Overall, the staff caused unnecessary inconvenience and stress.

Great location, close to subway. The room is very clean and quiet. Highly recommended

The location was very convenient. It was only 5 minutes from the train and bus stations with many restaurants and stores nearby. The staff were very friendly and helpful. The included breakfast was varied, but wish I had the option to not have it included in the price. There were days I wanted to eat elsewhere, but didn't want to pay double for breakfast so ate at the hotel. Enjoyed the lobby for hanging out and doing work. The coffee and beverage station was a big plus being available all hours except during breakfast. I would definitely recommend this hotel.

This hotel is pretty close to Higashikurume Station of Seibu Line.

The room is on the smaller side, but it's clean and tidy. The breakfast is delicious, and the cherry blossoms outside the window, stretching for miles, are absolutely stunning.

Very accessible. Just a 2 min walk to the nearest station. Room was clean and decent. Buffet breakfast was also good

Great location and near station. Walk around 50 metre will meet Convenient store

I booked for four days. Everything was standard toyoko inn style however the room I stayed in had a serious dampness that made the bedding, mattress, duvet completely soggy. It was absolutely horrid. I reported it to the front desk to which they sent someone to confirm the situation and offered to help me turn on the standard dehumidifier function on the ac instead of immediately changing my room when they confirmed the problem. Even with all the downpours in Tokyo the other hotels I stayed at did not have these issues. So I blasted the dehumidifier and it became cold and damp... I finally couldn't take it and went downstairs to demand a room change at 2 am. Instead of being apologetic, the staff acted like they were doing me a major favor and gave me the only remaining room that was an upgrade from mine. Then they insisted that I move out first thing in the morning back into my paid room type once it became free...without any regard that it was four hours to sunrise and by the time I finished packing and unpacking at 3 am I have not gotten any sleep. I had to argue for a later time to check into another room. No apology was ever issued for my troubles. Their nonchalance and weak customer support really dampened my trust in the toyoko brand. Rather it was trip.com that investigated the issue and confirmed my grievances to give me some compensation.

Self auto check in check out all self service . Bed is comfortable. Breakfast is good and simple. Can see Fuji Mountain from 9th floor.

Very nice staff clean liness

Cozy place with warm customer service

Good and clean

We stayed for 2 nights and 3 days. The front desk staff were helpful, but we would have liked a little more explanation on various things. During breakfast, the voices of the kitchen staff were distracting.

I stayed for four nights. The elevator was broken, and since I was on the 6th floor, it was quite inconvenient for the first three days. Breakfast was included, the room was clean, and the hotel staff were kind. The only downside was that the bed and pillows were hard…