Wild Ginger Hotel

The room lacks basic items as a hotel and it is not clearly listed on the website. The place is more of a cabin stay not a hotel. It would have been nice if it was listed as a cabin and I knew ahead of time what I was paying for.

This property is dilapidated and should be torn down. The floors are slanted, windows rotten, holes in walls, black mold all over. No face lift will help this property.

This property is as advertised. It is not a luxury hotel- it is old, noisy and does have character. The staff were good as was the location for exploring downtown. Do not bank on the breakfast- yesterday there was only fruit and today there was no coffee. As well, it didn’t bother us, but there are no tv’s in the rooms. Hot water takes a long time to make it to the room. There is a lot of potential for this place.

A portion of the property collapsed. Our room was right next to the collapsed portion. There was mold and bugs in the room. The outside Window trim is broken off. There is junk all around the property. There were broken steps that could have caused a slipping accident. The property is dangerous and should be assessed by building code regulators.

Don't look at the pictures on *******, totally deceiving. Read more reviews on Google and *******. Inside the room, wall has some cracks, holes, and missing pieces. The restroom is small and the door won't shut. We are one of a handful of parties stayed at the place that night (only 3 other cars parked outside) and still waited for 10-15 minutes before there is showerable (not hot) water. Frogs were very noisy at night but luckily we brought earbuds so we were okay. Besides a like-new fridge (which is pretty amazing for an old and not well-maintained property like this), don't expect anything even moderately related to modern. If there's any sort of natural disaster, I wouldn't stay here at all for safety reasons. Also, don't book here if you are looking for comfortable vacation hotel (read other reviews for a message the hotel will send you a day before you check in and the interpretation. Pretty accurate). If you want to experience the REAL Hawaiian life, this may be for you and you may be even surprised by how nice the place is. Staff (one front desk lady) is really friendly and amazing though. Breakfast (fruits and bagel) was refreshing too. I wouldn't say we had a comfortable stay, but it is livable for a night. The front desk lady was definitely the best. Wouldn't stay here again.

I was shocked at this hidden location but by the end loved it. Little weird but staff is great and everyone welcoming

The room had no hot water and was very noisy due to its proximity to a highway. The windows in the house could not be closed, and the facilities were outdated. There were multiple spider webs and signs of insects. The area surrounding the hotel was dirty, and the actual condition of the room was significantly different from the photos. The front desk lady mentioned that the hotel is a century old. She explained that the outdated facilities contribute to the long time required for hot water to come out. We tried various methods she suggested for 2 hours but failed to get hot water. When the front desk staff came to our room and tested the water, she informed us after a few minutes that she herself bathes in nearly cold water. She had no authority to process our refund request and refused to let us negotiate directly with her boss. Despite our insistence, she claimed she couldn't contact her boss again, although she had gotten through immediately on her first call. We left the hotel immediately and contacted our bank to handle the matter.

Old building but perfect for us. Quick walk to Hilo restaurants. Staff was young and friendly. Rooms are basic but very clean and comfortable. The hotel offered free breakfast which was surprising given what we paid for the room. Parking was also free and we didn't have to pay a resort fee. Carvings in the lobby were incredible and offered fun social medial pictures.

Please help me send a message to ownership by choosing another hotel. After coming here, I investigated all the others in Hilo at this price range (and stayed at two) and this is by far the worst. I begged out of my six day stay and was told (after resistance) that they would. And comp my one night there. They held back $280. They told the ******* services rep on my cel phone in front of me. They record and transcribe all calls. I even confirmed it with the manager. FYI - the rep could not get through to their listed number. Said that never happens. I had to leave because around a dozen of the amenities they list were not provided. Including AC. And no hot water (and pathetic pressure) or tv. The area isn't great. Planes cross right overhead. It is on the wrong side of Hwy 19 and the "better" the room's view the closer to the road noise you are. You hear every semi, car and motorbike all day and night. And no access to the water like the photos imply. Critters chirp all night. The jungle has swallowed this creaky, sagging structure. My room had a rusted sink and window apparatus. The window was frozen open. If anyone smoked, it came into my room. Lots of paint over paint. Paint on the comforter. Dent on the fridge. One window had a missing slat. Walls were paper thin. You could hear every neighbor. Their staff is just a bunch of teenage backpackers working for room and board. Their contractor, who was there pruning, told me that he keeps telling the owner about these issues..