Hilton Beachfront Resort & Spa Hilton Head Island

Location: The hotel boasts an excellent location, frequently praised for its proximity to attractions and private beach access.

The room was humid and had a musty smell to it. The comforter was also see practically through. The room had been up dated but there were definately short cut taken.

The location is great. It’s not too up to date but nothing to complain about. It was clean and always stayed with a fresh smell. I only have 3 complaints. Our TV would not populate Netflix. I called and they advised me to come to front desk. I went and the young man said they dont offer it. I was confused bc I’ve stayed at this location multiple times and it was also on the TV but would not connect to internet to allow me to type my user info. I just walked away confused and when we attempted again…it loaded and I entered my credentials. Very weird. That same young man stated I had a $30 credit to use each day. He specifically stated. I could use it on the property and in the store but for food and drink only. When I checked out, I had a charge for the coffees and she told me it excludes the store. SMH. Lastly, I was double billed. This happened last year and went through hell to reach someone. I assumed it was because of the name change and probably system related but this time I prepaid and was still charged for my stay. I don’t understand the issue with billing but it is so inconvenient. My cc company resolved it. There was also another lady at the hotel who was questioning the same as me (we both had pending amounts). And for the record this wasn’t the ‘hold’ amount that is typically done, it was the full amount minus any additional costs. This causes me to me be hesitant on staying here again. I just don’t want to go thru the hassle. Besides those things, all was well.