Anonymous User
Hygiene: The hygiene was generally poor. When I checked in, there was hair on the bed (see pic 1). They ask you to take off your shoes outside the room, and the indoor area is carpeted. Pic 2 shows the hair that stuck to my socks after I walked on the carpet a couple of times, so the carpet clearly isn't clean. Ladies, I recommend wearing slippers. On the plus side, toiletries are provided.
Environment: It's a 4- or 5-story building with two rooms on each floor. The restrooms and showers are all on the first floor, and everyone upstairs uses them. Even the women's dorm has shared male and female restrooms and showers. The women's dorm has a passcode, but it's so simple you're guaranteed to guess it in three tries, and it never changes. The men's and mixed dorms have no passcode, so anyone can just walk in. The location is good though, near Bui Vien Street, and you can walk to the Independence Palace.
Service: There was no service to speak of. I booked a bed in the women's dorm two weeks in advance for two nights. I arrived at 10 PM, extremely tired and just wanting to sleep early, but they told me there were no beds available and that my reservation hadn't been held. They offered me a women's dorm bed at another branch or a mixed dorm bed at this branch. The front desk guy couldn't solve it and had to wait for the manager. After over an hour of back and forth, the manager tricked me into staying in a mixed dorm. I specifically asked the manager if it was a women's dorm, and she said yes, so I assumed she had coordinated with other guests. When I went in, all the beds had curtains drawn, so I didn't know if anyone was there, and no one spoke. An hour later, a Chinese male guest came in, and that's when I asked him and realized it was a mixed dorm – I had been scammed. I only got to move to the women's dorm on the second night. When I checked in for the second night, they photographed my passport and visa again, even though they had already done so on the first night. The check-in process on the second night took 20 minutes; they were incredibly slow. My situation wasn't bad luck; it was due to their chaotic management. On the day I checked in, another Chinese male guest who was checking in that day said the hotel had given his bed to someone else, and he was also arguing with them, not knowing where he would sleep at 10 PM. I saw two errors in one day at this place; the error rate is way too high, and who knows how many more I didn't see. I saw three different front desk staff members over two days, and none of them proactively greeted guests or smiled, not just me, but other guests too. They have absolutely no service awareness.
Facilities: On the first floor, there's a water dispenser, microwave, and refrigerator.
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