14 – 16 Le Lai, Ben Thanh Ward, District 1, District 1, Ho Chi Minh City, VietnamView Hotel Details
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Silverland Ben Thanh Hotel Guest Reviews
4.6/5
Great
136 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.7
Cleanliness4.5
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All reviews(136)
Positive reviews(133)
Reviews with photos/video(50)
Friendly owner(59)
Convenient location(17)
Delicious breakfast(15)
Excellent afternoon tea(13)
Well designed(11)
Average sound insulation(9)
Tasty restaurant(7)
Close to scenic area(6)
Negative reviews(3)
Richelle IG richelle_lambert
Square Suite
Stayed in Okt 2024
Travel with friends
36 review
5.0/5
Outstanding
Posted on 4 Okt 2024
**Hotel Review**
We had a wonderful experience at this hotel. The staff were amazing; from the moment we entered, we felt the warmth and excellent service. We were greeted with a welcome drink, and the staff kindly assisted us to our room. The rooms were beautiful, just as shown in the pictures. So many opportunities for photos to be taken here. Breakfast was excellent, and the hotel is conveniently located near the market and a short walk from other famous sights in District 1.
I highly recommend booking this hotel.
Response from Property: Ben Thanh xin chào Richelle Lambert,Thank you for sharing your wonderful experience at Silverland Bến Thành Hotel! We are thrilled to hear that our staff made you feel warmly welcomed from the moment you arrived. It’s great to know you enjoyed the welcome drink and the assistance to your room.We’re delighted that you found our rooms beautiful and perfect for capturing memorable photos. It’s also fantastic to hear you enjoyed our breakfast and appreciated our convenient location near the market and other attractions in District 1.Your recommendation means a lot to us, and we can’t wait to welcome you back for another exceptional stay!Best regards,Khoi Dang (Mr.)Director of Rooms
Natasha
Spring Field (No Window)
Stayed in Agt 2024
Couples
4 review
4.2/5
Very Good
Posted on 17 Okt 2024
Upon check in, tea & snacks were served by the staffs. After you’re done, a staff would bring you to your room. Our initial room had a faulty lock so we called for service but there were communication challenges, as the staff couldn’t understand English well, and her tone was harsh and annoyed. When she came to the room, she realised the issue, called the servicing team to fix it. About 3-4 guys came but couldn’t fix it. We waited quite a while because they took turns to fix. They eventually got us a different room and the lock could work. Despite the hiccup, the other staffs were friendly & welcoming. Breakfast spread was good too.
Response from Property: Ben Thanh Xin Chao Natasha,Thank you for taking the time to share your feedback following your recent stay with us. We're honored to hear that you enjoyed a pleasant stay with us and that our services lived up to your expectations. Besides, we deeply regret the issues you encountered with the room upon arrival. Please accept our sincerest apologies for these shortcomings. We want to assure you that we have taken your feedback seriously and are implementing additional checks and training to ensure our service process is meticulously followed. Thank you once again for your valuable feedback. We look forward to the opportunity of welcoming you back and providing a flawless experience. Warmest regards, Khoi Dang (Mr.)Director of Rooms.
LamPriscilla
Signature Ben Thanh Double
Stayed in Agt 2024
Couples
1 review
3.7/5
Posted on 11 Agt 2024
Loved the services provided and the staff were all very friendly and accommodating! They even prepared a bouquet of roses and a bottle of red wine because my husband and I were celebrating an anniversary during the trip. I had a lovely time and the rooms and facilities seemed clean!
However, on the last night before checking out, I had a glass of the wine with the glasses provided in the room and I had a major case of food poisoning (puking everything I ate, fever) which I’m still recovering from 2 days after returning home.
Pretty sure that it was caused by either the wine or the wine glasses provided since my husband did not have any wine and he did not get any food poisoning. Thank goodness there’s a pharmacy nearby which helped me stopped puking long enough to take my flight back home.
Disappointing and sour end to an otherwise lovely hotel :(
Response from Property: Ben Thanh Xin Chao LamPriscilla,Thank you for taking the time to share your feedback about your recent stay with us. As we strive to provide exceptional services to our discerning guests every day, we regret to learn that we fell short in certain aspects of your stay. This is not reflective of our usual standards, and we assure you that your feedback will be seriously considered as an opportunity to improve and enhance our guest experience. Once again, we apologize for any shortcomings during your stay. Thank you for choosing Silverland Ben Thanh and we hope to have a chance to welcome you back with the exceptional services that our hotel is known for. Best regards, Khoi Dang (Mr.)Director of Rooms.
Guest User
Spring Field (No Window)
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 11 Jul 2024
The hotel location is right at city centre. Stay for 3 days and their breakfast is amazing too! And they upgrade our room to room with window and city view!
Response from Property: Ben Thanh Xin Chao Thank you for your kind review of our hotel design. We're thrilled to learn about your wonderful experience, and it is truly a great honor to know that we succeeded in making your stay memorable. Thank you for choosing to stay at Silverland Ben Thanh and we wish to welcome back you very soon for another enjoyable experience. Best regards, Khoi Dang (Mr.)Director of Rooms.
ianjong
Signature Ben Thanh Double
Stayed in Jun 2024
Business travellers
16 review
5.0/5
Outstanding
Posted on 30 Jun 2024
Unique design, friendly and welcoming hotel crews, best view in restaurant, free Teh time, comfortable stay and kids friendly
Response from Property: Ben Thanh Xin ChaoThank you so much for your amazing review! We are thrilled to hear that you had such a positive experience during your stay at our hotel. Your kind words about our impeccable service truly warm our hearts. Your recommendation means a lot to us, and we would be honored to welcome you back in the future. We thank you for your continuous support and look forward to serving you again soon. Kind regards, Khoi Dang (Mr.)Director of Rooms.
SWLC
Spring Field (No Window)
Stayed in Jun 2024
Couples
14 review
5.0/5
Outstanding
Posted on 4 Jun 2024
Extremely friendly and helpful staff. We were assisted by Kim and Tracy throughout our stay, and they even prepared a special birthday cake. Kim was particularly helpful in helping us check in, as well as book and find nearby locations, such as pharmacies and spas. Huge thanks and much appreciation to Kim for making the stay such an enjoyable and memorable event.
The hotel breakfast, tea break and dinner has a good spread of local and international foods. The pool has a great view of the city as well, especially during the sunset. The rooms of the hotel are very clean, and the organic architectural design is rather unique too. Housecleaning is very efficient and effective.
Thanks for the great stay!
6/9
Response from Property: Bến Thành Xin Chào,It is always delightful to receive such kind comments as yours. Our staff take pride in all they do to ensure that our guests stay is one that is memorable. I shall ensure that your kind comments are passed on to my great team here and that their service is duly recognized. We are looking forward to welcoming you back upon your next visit to Saigon. Have a good time! Warm regards, Khoi Dang Director of Rooms
AnToNii
Signature Ben Thanh Double
Stayed in Mei 2024
Couples
4 review
5.0/5
Outstanding
Posted on 31 Mei 2024
This hotel is about 100m away from Ben Thanh Market, 5 minutes walk to Saigon Square or Takashimaya. It is clean, almost new and customer service oriented. They offer you tea with snacks while they process your check-in. The staff will then wait for you to finish your tea and bring you go up to your room. They love showing you the rooms, as it gives you “Wow” factors. They gave us free upgrade and the toilet bowl is Japanese style. They will deliver chocolates and good night cards after dinner. They even remember my girlfriend’s birthday and left the birthday cake on the table. 👍👍👍
However, there are “not so good” to mention.
They do not have wide range of TV channels. Only news channels. No Sports or other movies channels. The toilet bowl is also very close to the door, making me difficult to open the door at times. They should also not open the gym so early as some guests will throw weights on the floor while doing gym. The sound will wake you up. You also need to pray that it is not raining or you will get wet as their shelter could not prevent you being getting wet from rain.
Overall, this is the best hotel by far I stayed in HCM, in terms of cleaniness, friendly & customer service oriented staff and room designs.
It’s almost perfect hotel for me. Will I stay here again on my next visit? Yes I will.
Response from Property: Bến Thành Xin Chào, Thank you for taking the time to share your stay experience at our hotel. It will be an honor to share your wonderful review to the entire team and I believe it will give them a high motivation in providing an excellent service for our guest at all times. We all look forward to welcoming you again. Kind regards, Khoi Dang Director of Rooms
lilsheep
Sunshine Garden (Double or Twin)
Stayed in Mei 2024
Couples
34 review
5.0/5
Outstanding
Posted on 14 Mei 2024
Great location next to Ben Thanh Market and within 5 mins walk of Saigon Centre/Saigon Square. Surrounded by many local and international restaurants, 24hr convenience stores, hair wash places, cafes and even a "malaysian" street right behind the hotel with plenty of halal food. Rooms were a good size, and the breakfast/high tea on the rooftop was amazing. Viet, the manager, and his staff were welcoming and had many good recommendations. Will definitely stay again.
Response from Property: Bến Thành Xin Chào,It is always delightful to receive such kind comments as yours. Our staff take pride in all they do to ensure that our guests stay is one that is memorable. I shall ensure that your kind comments are passed on to my great team here and that their service is duly recognized. We are looking forward to welcoming you back upon your next visit to Saigon. Have a good time! Warm regards, Khoi Dang Director of Rooms
lim beilin
Signature Ben Thanh Double
Stayed in Okt 2024
Family
4 review
4.7/5
Amazing
Posted on 7 Okt 2024
The hotel is located in a centralised location and it's really easy to get to ben thanh market, and the nearby amenities. Lots of good food nearby. Downside is car cant stop in front of the hotel as it's a busy road. So need to come down before car arrives.
Response from Property: Ben Thanh xin chào Lin Beilin,Thank you for your thoughtful review of your stay at Silverland Bến Thành Hotel! We’re thrilled to hear that you found our location convenient and enjoying the nearby amenities. It’s great to know you discovered many delicious dining options in the area.Furthermore, we understand the challenge with drop-offs due to the busy road, and we appreciate your understanding in this matter. Your feedback is invaluable to us as we strive to enhance our guests’ experiences. We look forward to welcoming you back soon for another memorable stay!Warm regards,Khoi Dang (Mr.)Director of Rooms
Laurentia Yong
Signature Ben Thanh Double
Stayed in Jul 2024
Couples
2 review
4.5/5
Great
Posted on 11 Agt 2024
Hands down most beautifully designed hotel ive stayed in. Breakfast was amazing with both buffet and alacarte orders and combination of local and western delights.
Staff always smiling and ready to offer suggestions to your itinerary and places to go. Because of the type of building this hotel was in, the walls are very thin and the rooms quite small. The service and quality from the staff and hotel design more than makes up for it.
Response from Property: Ben Thanh Xin Chao Laurentia Yong,Thank you for taking the time to write a positive review! We are delighted to hear that you had a fantastic stay at Silverland Ben Thanh and that interested in our design, our location and our staff. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. We appreciate your feedback as it helps us consider future updates and improvements. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Best regards,Khoi Dang (Mr.)Director of Rooms.
Anonymous User
Spring Field (No Window)
Stayed in Feb 2024
Family
14 review
5.0/5
Outstanding
Posted on 26 Feb 2024
Overall the environment is good. Staff is helpful. Breadfast is good too.
Youxuan
Signature Ben Thanh Double
Stayed in Des 2023
Couples
5 review
4.2/5
Very Good
Posted on 4 Jan 2024
The service was amazing! I was checked in by Anna, who greeted us with warm welcome, and the room was ready just right at time so we didn’t wait too long. Also, the Manager, Jennifer, who welcomed us with a surprising bouquet! Since it is our anniversary trip, and the hotel remembered the note, that was really sweet💖
The room was clean and stylish, however, the soundproof wasn’t good enough, so we kept hearing the noise from upstair(floor 11), which made our sleeping quality worse. This is the only part that I wish the hotel can improve.
Guest User
Signature Ben Thanh Double
Stayed in Des 2023
Couples
4 review
4.2/5
Very Good
Posted on 27 Des 2023
Awesome hotel! Hotel was very nice and the room was very comfy! Definitely a good choice as the location was very ideal too!
Guest User
Signature Ben Thanh Double
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on 12 Sep 2024
The location is really good. Near to most of the tourist attractions and famous restaurants. Many food and massage around the hotel.
The breakfast is really good, the reception also super friendly and kind. I received a bottle of wine and bouquet in the room after they know I was there for my wedding anniversary.
They also recommended some nice restaurants to us.
Response from Property: Ben Thanh Xin ChaoThank you very much for your kind review of our hotel. We're honored to hear that you enjoyed a pleasant stay with us and that our services lived up to your expectations. Our colleagues are working hard every day to consistently provide our guests the highest level of services and facilities. We thank you again for visiting us and wish to welcome you back again when your travels bring you back to this lively city. Best regards,Khoi Dang (Mr.)Director of Rooms.
YOSHIA
Spring Field (No Window)
Stayed in Agt 2024
Couples
16 review
5.0/5
Outstanding
Posted on 23 Agt 2024
Nice interior good location nice services and room I’ll come back for sure
Response from Property: Bến Thành Xin Chào,Thank you for taking your time to give us your valuable comment about your recent stay at our hotel. On behalf of entire team, we apologize for the problems that you encountered during your stay. I assure you that I will be looking into each point that you have made and try our best to fullfill our guests satisfaction.Thank you for staying with us, and hope that we will get another chance to have you staying with us.Have a good time!Warm regards,Khoi DangDirector of Rooms