I've stayed here before, and everything – the environment, facilities, and cleanliness – was excellent.
However, this time there was a very serious problem with insects. I switched rooms, but the new one had the same issue. Even the packaged food gifts I brought had ants all over them. Although the hotel actively tried to resolve it, the problem couldn't be fixed.
That said, the hotel's service was impeccable. They offered some minor compensation, allowing us to store our luggage and check out later. So, apart from the insect problem, everything else was outstanding. This was my second stay; my first experience was good.
Original TextTranslation provided by AI