185/6 Pham Ngu Lao, Pham Ngu Lao Ward, Ben Thanh, Ho Chi Minh City, VietnamView hotel details
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Guest Reviews of Phan Hotel Ho Chi Minh
7.3/10
118 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities6.9
Service7.2
Cleanliness6.5
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All reviews(118)
Positive reviews(96)
Reviews with photos/video(35)
Great location(49)
Too noisy(8)
Great value for money(8)
Convenient for shopping(7)
Awesome stay(6)
Friendly front desk staff(6)
Good Internet(5)
Negative reviews(22)
Loganzhu
Standard Room
Stayed in Feb 2026
Solo traveller
13 reviews
9.0/10
Great
Posted on Mar 24, 2026
Hotel was a bit old. But overall location and service is good.
Love the street food in front of the hotel.
Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Guest User
Deluxe With Balcony
Stayed in Feb 2026
Solo traveller
4 reviews
8.5/10
Very good
Posted on Mar 25, 2026
It seems like there is no clear review on this place so I’m writing my review after staying there for 5 nights in march 2026.
First of all the room in the pictures is the deluxe room with balcony and I think it is probably the best room they have, sadly not all of the rooms are the same and some of them look completely different than this in the picture 😅 so make sure you check which kind of room you’re getting.
The people are friendly, the location is very central 2 minutes from Bui Vien.
Yeah, it’s not a fancy place and the entrance to the hotel is basically an Indian restaurant which is a little bit weird😄
There is no elevator in the place so make sure you’re good with climbing 3-5 floors daily.
Bottom line it is a good place but it’s all about the price you’re paying obviously.
Sometimes they spike the price in busy seasons in the city and then the price is just too high. But if you’re paying anywhere around 20$ per night i think it’s worth it 😊
Thank you!🙏
Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Guest User
Superior Room
Stayed in Apr 2026
Business traveller
28 reviews
10/10
Outstanding
Posted on Jun 1, 2026
Okay, not bad.
Original textTranslated by Google
Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Guest User
Standard Room
Stayed in Nov 2025
Couple
9 reviews
8.0/10
Very good
Posted on Dec 22, 2025
Stayed here a few nights great views of the city / walking street very comfortable bed , no elevator so you will need to go up some stairs but other than that I highly recommend
Response from Property: Thank you very much, I hope to see you again soon. have a great day.
Meng Sivchinh
Superior Room
Stayed in Oct 2025
Couple
3 reviews
7.0/10
Posted on Nov 18, 2025
OMG guys!!!! There was no elevator and it has 5th floor so, we need to bring ourselves baggage to upstairs. And one more thing in website input a hotel and reality it’s guesthouse 🙃 very take time to find it. Hot water it’s not working at the time we use.
Response from Property: Thanks so much, see you next time.
Guest User
Standard Room
Stayed in Mar 2026
Solo traveller
1 reviews
8.5/10
Very good
Posted on Apr 30, 2026
The room was decent and clean. The toilet seat was broken, but it didn't really bother us. There's no elevator, so climbing to the 5th floor was a bit tough. The towels had a strong detergent smell.
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Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Cai_Cai
Deluxe With Balcony
Stayed in Sep 2025
Solo traveller
4 reviews
8.0/10
Very good
Posted on Oct 21, 2025
The location of this hotel is in the middle of district 1. Not so fancy but acceptable with that price.
Response from Property: Thank you very much for taking the time to share your wonderful experience at Boutique Hotel Galaxy.We are delighted to know that you were satisfied with our service and comfortable stay.We truly appreciate your kind words and hope to welcome you back soon for another memorable experience with us.
Guest User
Standard Room
Stayed in Mar 2026
Couple
26 reviews
8.5/10
Very good
Posted on May 28, 2026
When we found it, at the back of a restaurant we had to wait ages for someone to check us in and once they saw we had a lot of bags they decided to ‘upgrade’ us to the very top floor in a building without and elevator so we had to drag our luggage up and down 5 floors for absolutely no reason when the room we got was the same as what we saw in the photos, and the its not like the view was anything because we just was onto the terrace of another building next to us. Apart from that the room was good for our stay.
Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Guest User
Standard Room
Stayed in Mar 2026
Couple
4 reviews
9.5/10
Amazing
Posted on May 8, 2026
The place was located right next to walking street which was useful, lots of restaurants around.
Our room was on the 5th floor with now lift which was the only downside
Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Trizsa Rabaria
Superior Room
Stayed in Mar 2026
Travelling with friends
2 reviews
4.0/10
Posted on Apr 14, 2026
Terrible experience. I booked two rooms and received confirmation for PWD accessibility, yet they placed us on the 5th floor. When we asked for a room that actually met our needs, they tried to charge us an extra 1,000,000 VND. It is shocking that a hotel would try to profit off their own failure to provide an accessible room.
To make matters even worse, the rooms were not properly cleaned. Finding a dirty room after fighting for basic accommodations is a total slap in the face. On top of the hygiene issues, the communication was also a major struggle as the staff could not understand basic English. The location is the only positive, but it doesn't make up for the unethical service. Save your money and stay elsewhere.
Response from Property: We sincerely apologize that despite our efforts to explain, you did not understand our point. We assigned you the correct room category you booked, which is on a higher floor. Our staff confirmed this and you agreed, but you later changed your mind and wanted a lower floor. However, we no longer had any lower-floor rooms available to accommodate you. We suggested that if you wanted a larger room and a better category, you would need to pay extra for the remaining 4 to 5 days. We want you to understand that we are trying our best to assist you and cannot provide a more expensive room for such an extended period. Have a good day.
Evgeniidev
Twin Room
Stayed in Mar 2026
Travelling with friends
33 reviews
6.0/10
Posted on Apr 11, 2026
Uncomfortable room. The air conditioner was right next to the bed, and the bedding had hairs on it. No elevator.
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Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Anonymous User
Standard Room
Stayed in Feb 2026
Couple
40 reviews
7.0/10
Posted on Mar 10, 2026
Moderate stay overall. The room was very simple and basic, but acceptable for a short stay. The location is great and very convenient for getting around.
The hotel is located above an Indian restaurant, which makes it easy to find food nearby. However, one negative point is that there is no lift. If you have heavy luggage, you will need to carry it up the stairs, which can be quite inconvenient.
Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Guest User
Deluxe With Balcony
Stayed in Feb 2026
Couple
8 reviews
9.0/10
Great
Posted on Mar 30, 2026
It was great but I believe this hotel is old that’s why the peel of the walls are coming off though it is a nice hotel very near by bui vien walking street.
Response from Property: Thank you very much, it was a pleasure to welcome you, and we will strive for improvement in the future. We hope to see you again soon. Have a great day!
Heo Con Lon Ton
Standard Room
Stayed in Jul 2025
Solo traveller
9 reviews
10/10
Outstanding
Posted on Sep 10, 2025
The rooms were fine. The front desk staff were polite, cheerful, enthusiastic, and very attentive. It's centrally located, making it convenient to get around. I'll definitely book here again if I return to Ho Chi Minh City.
Original textTranslated by Google
Response from Property: Thank you very much for taking the time to share your wonderful experience at Boutique Hotel Galaxy. We are very happy to know that you are satisfied with our service and the resort space. We hope to welcome you back in the near future to have more beautiful memories with us.
Geniee
Family Room
Stayed in Sep 2025
Travelling with friends
3 reviews
8.0/10
Very good
Posted on Oct 14, 2025
It was in a good location and budget friendly cannot expect more..
Response from Property: Thank you very much for taking the time to share your wonderful experience at Boutique Hotel Galaxy.We are delighted to know that you were satisfied with our service and comfortable stay.We truly appreciate your kind words and hope to welcome you back soon for another memorable experience with us.