The Cozy Inn Ho Chi Minh - District 1

I initially booked a single room, but two of my friends ended up staying with me, so the receptionist recommended a larger room that was more suitable for us. With just a small upgrade fee, the room I received exceeded all my expectations! The room was spacious, located on a high floor, and fully equipped with everything we needed. We also requested daily housekeeping, and every request was handled quickly and efficiently by the staff. On top of that, the breakfast and coffee at the hotel were really well prepared and suited our taste perfectly. 9.5/10 hahaa For our next business trip, this will definitely be our Top 1 choice!!

Staff at the front desk was really friendly. However, we stayed in the suite and requested for cleaning of the room before we left the hotel, but we came back with the hotel room not being cleaned. The shower head was also spoilt. However the stay was alright. The location is central to all the tourists spots too.

There was ongoing construction directly above our room. For all three mornings of our stay, loud hammering, drilling, metal banging, and construction activity woke us up from around 7:30–8:00 AM, making it impossible to continue sleeping. My partner and I stayed for 4 days and 3 nights (9–12 July 2026). We booked through Trip on 2 July, including breakfast, and the hotel even contacted us before arrival to ask about our check-in time. However, they never informed us that construction was taking place, either before our arrival or during check-in. On the first afternoon we heard some construction noise but assumed it was just normal daytime work. The next morning we were suddenly awakened before 8:00 AM, followed by constant hammering, drilling, and metal grinding after 8:30 AM. We messaged the hotel asking whether this would continue every day because we came here to relax, but our message was read and never answered. After being woken up again the following morning, we went to the reception and explained that the construction noise had been disturbing us since the previous day and that the hotel should not operate as if nothing was happening. The staff apologized and explained that construction was in progress. On the third morning, it happened again. We were woken up by loud knocking noises and construction workers running back and forth in front of our room from around 7:30 AM, followed by more hammering before 8:00 AM. We understand that hotels may hesitate to mention construction before guests arrive. However, once we checked in, we should at least have been informed or offered another room away from the construction area instead of discovering the problem ourselves. We came here to relax, but instead we were forced to wake up every morning because of the construction noise. This has been the worst hotel stay I have ever experienced, and the way the situation was handled has been just as terrible. We also have multiple videos recorded throughout our stay that document the construction noise and what we experienced. I sincerely hope the hotel will take meaningful action to prevent future guests from experiencing the same problem. However, judging from the hotel’s responses to other reviews, I honestly do not believe anything will change.

Bad condition of the room. I booked a room with a mirror, balcony, and water heater, but the room we received had no mirror and no heater for bathing. The water pressure was extremely low, making it very time-consuming to shower. In addition, the air conditioner was not functioning properly, and the room was very hot. We had three large suitcases, and the room location was inconvenient as we had to carry all of our luggage up the stairs. I asked the receptionist why the room we received was completely different from the room we had booked. The receptionist informed us that the old block was under renovation, so they were unable to provide the correct room. However, no prior notice was given to us, and no alternative solution or compensation was offered. Overall, this was a very disappointing experience due to the poor room condition and lack of communication from the hotel staff.

Room was okay, near to city, location was good, clean and comfortable

The area is convenient and the room is surprisingly clean. You get value for money.

Really enjoy when staying at this hotel, the environment is clean and staff also friendly. And the breakfast is Good!

I booked a family room, but upon arrival I was given two separate rooms, one of which had no window. I wasn't warned about this in advance. The rooms are clean. Breakfast was good at the nearby cafe. A good choice for a couple of nights' stay.