EmilyN_Nguyen
January 27, 2025
We stayed at this apartment for 7 days, and it was the worst experience we’ve ever had. While the location is convenient for dining and shopping, everything else about it was a disaster.
First, the cleanliness was unacceptable. The water supply was severely contaminated with iron. On the first day, the hot water came out yellow, and throughout the stay, our skin felt itchy and broke out after every shower. On the final day, we discovered a thick layer of residue in the toilet tank, confirming how poor the water quality was.
The customer service was even worse. We requested a late checkout due to our late flight, but the staff was extremely rude and unhelpful. A male cleaning staff member showed up with no greeting, no offer to help with our heavy luggage, and even refused to wait for the elevator. When we asked him to help store our luggage, he brushed us off and left, giving vague directions that were entirely unhelpful. After checking the map, we realised the storage area was far too inconvenient to reach on our own.
Overall, the poor service, dirty conditions, and rude staff made this a terrible experience. We strongly advise against booking this apartment. Save yourself the trouble and find a better place to stay.