The Maison Landmark - Vinhomes Central Park Reviews

Response from Property: Dear guest: Hello! We are delighted that you chose to stay in our apartment. I'm surprised to see your low rating! First of all, you said we didn't inform you about the room upgrade in advance because we contacted you 2 days before your check-in but no one answered the phone and no one answered my call on the day of your check-in. Our attempts to contact you were unsuccessful. Our staff has been waiting for you for a long time and does not know the specific time of your arrival. Then you arrive at 22:00 in the evening and contact us, and our staff will guide you to the location carefully. Secondly, you have booked 3 one-bedroom apartments and one two-bedroom apartment, you are a new customer, we want to provide you with the best service so we have arranged 2 bedrooms, a total of 4 two-bedroom apartments. Although the price of two-bedroom apartments is more expensive, we offer discounts to our customers. Our staff will call you to instruct you to collect your room card. Each room card only allows access to the correct floor assigned by the staff, but you pressed the wrong button, causing the inconvenience you mentioned. Fourth, we always try our best to support you. You requested a high, clean floor, and we arranged a room on the 30th floor or higher for you so that you can see the night view of Ho Chi Minh City. Finally, our cleaning process is very strict: the cleaning staff cleans the room, and then a staff member will check whether the room is clean. The staff will help with the final inspection before the guest arrives. Then assist guests with check-in. Despite the best support from our staff, you arrived very late and left. You asked for a refund, but we cannot refund the first night's money because the room has already been arranged for you and cannot be sold to other guests, causing us to lose many customers. Then the system has called us and we have told the system to refund you the cost of one night. Despite the best support from our staff, you arrived very late and left. You asked for a refund, but we cannot refund the first night's money because the room has already been arranged for you and cannot be sold to other guests, causing us to lose many customers. Then the system has called us and we have told the system to refund you the cost of one night. We always hope to become your home away from home with our caring and warmth.