Le Meridien Saigon Reviews

Response from Property: Dear Kush Mathur,Thank you for choosing to stay with us and for sharing your feedback. We’re glad to hear that you appreciated our convenient location and found the room comfortable overall.We sincerely apologize for the issues you experienced with the air conditioning during your stay. Your comfort is very important to us, and we will address this matter with our maintenance team to ensure it is resolved promptly.Thank you again for your valuable comments, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest, Thank you for your kind words! We're thrilled to hear that you enjoyed the service, facilities, and food. We appreciate your feedback and hope to welcome you back soon!Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest, Thank you for your valuable feedback. We’re pleased to hear that you found the location convenient. We apologize for the inconvenience caused by the non-functioning hairdryer, and bathroom issues. Please be assured that we are addressing these matters promptly. We also regret the disturbance from the nearby construction and appreciate your understanding during this time.We are looking forward to welcoming you back. Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Ralph, Thank you for sharing your detailed feedback with us! We truly appreciate your kind words about the attention and service provided by our associate, especially at the reception. We're glad you enjoyed the variety of our breakfast and the coffee station!We also appreciate your constructive comments regarding the shower and the sidewalk outside. Please rest assured that we are already looking into these issues to ensure our facilities meet the highest standards of cleanliness and maintenance.We're sorry for any inconvenience caused by the ongoing construction in the area, and we understand how it can impact the experience. We're glad to hear you found some great dining options nearby!Thank you again for your valuable insights, and we hope to welcome you back for a more seamless stay in the future.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback after your stay at Le Meridien Saigon. We are looking forward to welcoming you back soon.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest, Thank you for your kind words about Khanh. We’re glad she made you feel welcome and that you enjoyed the upgrade and chocolates. We appreciate your feedback and hope to see you again soon.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest, Thank you for your kind words! We’re thrilled to hear that you enjoyed our location, the service, and the beautiful view. We’re also happy that you had the chance to explore the shopping mall nearby. We hope to welcome you back soon for another great stay.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear BoBoBoring, Thank you for your detailed feedback and for choosing to stay with us again. We sincerely apologize for the repeated issue regarding the booking and breakfast for two guests. For further investigation, it would be appreciated if you could share your confirmation then we could work further with the team to prevent this from happening in the future. We're glad to hear that the rest of your stay was pleasant and that our concierge team was able to assist you during a stressful moment. Your kind words and support mean a lot to us. We truly appreciate your loyalty and hope to provide you with a smoother experience on your next visit.Kind regards, Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the delay in housekeeping services and the wait time when contacting the Guest Service Center. We understand how important timely service is to our guests, and we’ll work closely with our team to ensure this issue is addressed. Your experience is important to us, and we hope to provide a smoother stay during your next visit. Sincerely, Rachel TangLoyalty Manager

Response from Property: Dear Chun Man, Thank you for sharing your feedback with us. We appreciate your insights and are sorry to hear that some aspects of your stay didn’t meet your expectations. We are continuously working to improve our services, and we’ll certainly take your comments regarding soundproofing into consideration for future enhancements. We value your feedback as it helps us deliver a better experience to all our guests. We hope you'll give us another opportunity to provide you with a more comfortable stay in the future.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Kev, Thank you for your wonderful review! We’re so glad to hear that you had a great stay with us. It’s fantastic to know that you enjoyed the friendly service, comfortable room, and convenient location. Your recommendation means a lot to us, and we’re looking forward to welcoming you back on your next visit!Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the cozy atmosphere and the beautiful river view. And yes, the red chair is definitely a guest favorite! We’re so happy you had a great stay, and we hope to welcome you back soon for another memorable experience.Kind regards,Rachel TangLoyalty Manager

Response from Property: Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely, Rachel TangLoyalty Manager

Response from Property: Dear Guest, Thank you for your kind feedback. We’re delighted to hear you enjoyed our clean rooms and breakfast. We look forward to welcoming you back soon.Kind regards,Rachel TangLoyalty Manager