The Reverie Saigon Residential Suites

The Reverie Saigon Residential Suites Reviews

The Reverie Saigon Residential Suites

69A Dong Khoi, Ward, Street, District 1, Ho Chi Minh City, VietnamView Hotel Details
The Reverie Saigon Residential Suites
The Reverie Saigon Residential SuitesThe Reverie Saigon Residential SuitesThe Reverie Saigon Residential Suites
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The Reverie Saigon Residential Suites Guest Reviews

4.7/5
Amazing
56 review
Verified reviews
Location4.6
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(56)
Positive reviews(24)
Reviews with photos/video(6)
Awesome stay(7)
Great service(5)
Negative reviews(1)
Rosie
One Bedroom Suite
Stayed in Dec 2022
Business travellers
11 review
4.2/5
Very Good
Posted on Jan 12, 2023
Staff is not professional as they should be in a 5 star luxury hotel
Response from Property: Dear Rosie,Thank you for staying with us during your recent visit to Ho Chi Minh City.We would like to understand more about your experience as we never wish our guests to leave with such impression.Kindly share with us more detail to our hotel contact email address. We look forward to hearing back from you soon and hopefully having the change to welcome you back. Thank you and kind regards,Thu Thuy Nguyen - Assistant Director of Rooms
Linda da
One Bedroom Suite
Stayed in Jul 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Jul 5, 2024
So comfortable! There is a washing machine for washing and drying, and there is a lot of space for activities. If you like big space, this is the right place to stay~
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6/7
Response from Property: Dear Linda da,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the spacious accommodations and the convenience of the in-room laundry facilities. It’s great to know that our large spaces met your needs. Your comment will continue to encourage their efforts to provide exceptional service to all our guests.Once again, thank you and on behalf of the team, we look forward to welcoming you back to The Reverie Saigon Residential Suites for another comfortable stay if your travels bring you to Ho Chi Minh City again.Warm regards, Thu Thuy NguyenAssistant Director of RoomsThe Reverie Saigon Residential Suites
Guest User
One Bedroom Suite
Stayed in Feb 2024
Travel with friends
2 review
4.5/5
Great
Posted on Mar 2, 2024
The decoration is luxurious and comfortable, and the service attitude is good. I will still choose Wanyun Dream Suite Apartment next time. Ps: The hotel in the introduction is a Chinese courtesy hotel, but there is no front desk clerk who can speak Chinese. needs to be improved.
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Response from Property: Dear guest, thank you for choosing Saigon Wanyun Serviced Apartment and sharing your stay experience. We are very pleased to receive your feedback and we are honored that you loved the luxurious decoration, comfortable atmosphere and positive service attitude of the apartment. Regarding your suggestions for the Chinese-speaking front desk staff of the serviced apartment, we attach great importance to it and will implement it as soon as possible. We look forward to your next visit to Saigon Wanyun Apartment. good luck! Serena – Guest Relations Director, China
SHENG XIONG
One Bedroom Suite
Stayed in Dec 2023
Solo travellers
6 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Checked in during New Year's Eve. The front desk staff had good service. They all had smiles. Someone would open the door for you when entering and exiting. The room was large and beautiful. Thank you to the reservation department for the arrangement. This trip left unforgettable memories. I will choose here again next time I come to Ho Chi Minh City.
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6/9
Response from Property: Dear Sheng Xiong, thank you for choosing Saigon Renaissance Hotel to celebrate the New Year and taking the time to share your positive experience. We're glad you had a wonderful stay and took the time to share your experience. Creating unforgettable memories for our guests is what we strive for, and we're excited to be a part of your special journey. We look forward to hosting you again on your next visit to Ho Chi Minh City. good luck! Serena – Guest Relations Director, China
Guest User
One Bedroom Suite
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Nov 13, 2023
It was the best hotel I've ever visited around the world. I canceled all my plans for the day and stayed at my hotel. The view was really nice and the night view was also really nice. Staff service is also good I'm glad that you speak English well so there's no problem communicating. I want to go to Ho Chi Minh again just after seeing this hotel. Next time I go, I'll just stay here We also plan to use the spa and breakfast service.
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Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your positive review regarding to your recent stay at The Reverie Saigon. We're thrilled to hear that you loved your stay at The Reverie Saigon! Our team takes great pride in providing excellent service, and it's always rewarding to know we've made our guests' experiences memorable.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay.We hope to see you again soon in your next trip to Ho Chi Minh City!Warm regards,Thu Thuy Nguyen - Assistant Director of Rooms
Aoquan
One Bedroom Suite
Stayed in Apr 2024
Couples
4 review
4.5/5
Great
Posted on Apr 25, 2024
It was a very nice hotel, but it was in a busy area so it was noisy until late at night. I was on the 19th floor but the noise continued all the time. That was the only negative aspect. There was a turndown service, but I accidentally left it in a mess when I went out, and they cleaned it up for me. How embarrassing... (sweat) After playing in the pool, I was lounging on a beach chair when they brought me a frozen watermelon covered in chocolate. It was delicious! Overall, it's a good hotel.
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Response from Property: Dear Aoquan,Thank you for staying at The Reverie Saigon Residential Suites and for taking the time to share your feedback. We are glad to hear you enjoyed many aspects of your stay, including the turn-down service and the chocolate-coated, frozen watermelon by the Pool. We apologize for the noise from the surrounding area, and I understand how the noise could disrupt your sleep and rest. Please accept our sincere apologies for the discomfort this caused you. The management of The Reverie Saigon is acting seriously and finding ways to avoid situation as such in the future. Your feedback will undoubtedly assist the hotel in improving the overall guest experience. We are all here waiting to welcome you back with “your home away from home” soon.Warm regards,Thu Thuy NguyenAssistant Director of RoomsThe Reverie Saigon Residential Suites
Zuiaijinguihuanjiu
One Bedroom Suite
Stayed in Oct 2023
Solo travellers
2 review
5.0/5
Outstanding
Posted on Oct 12, 2023
The best apartment in Ho Chi Minh. The decoration of the public areas and rooms is a huge investment. The rooms are very bright and bright, and the large floor-to-ceiling windows are great. The water of Palma used for supplies is separated from the hotel part, and the privacy is very good. The breakfast is rich, and the Chinese restaurant and Italian restaurant are recommended by Michelin plates. The key point is that the location is super good and it’s very convenient to go out.
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Response from Property: Dear guest, thank you for your recent stay at Saigon Wan Yun Serviced Apartments and for leaving a review. We are happy to hear that you had a great experience with our hotel room, location and breakfast and enjoyed your stay. Your feedback will be shared with the entire team. We look forward to your choosing to stay at Wanyun Hotel again in the near future. Best regards, Serena – Guest Relations Director, China
Zineb Soury
One Bedroom Suite
Stayed in Jan 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jan 12, 2024
Very friendly staff and service. Room is changed twice a day. The room is very spacious. We celebrated our honeymoon trip. Upon arrival, our suite was romantically decorated and we received ducks, Prosecco and chocolates. Great staff who give good restaurant tips
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Response from Property: Dear Zineb,Thank you for choosing The Reverie Saigon to celebrate your honeymoon, and for taking the time to share your positive experience with us. We are delighted to hear that you found our staff to be very friendly and the service exceptional.It warms our hearts to know that our team went the extra mile to make your stay special. Your kind words about our spacious rooms and the attentive staff providing excellent restaurant tips are truly appreciated.We strive to create memorable moments for our guests, especially during special occasions, and we are thrilled that we could contribute to your honeymoon experience.Thank you once again for your kind words, and we look forward to welcoming you back for future stay.Warm regards,Thu Thuy Nguyen - Assistant Director of Rooms
Guest User
One Bedroom Suite
Stayed in Nov 2024
Business travellers
39 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Nice, very comfortable stay
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you so much for your kind feedback! We’re thrilled to hear that you had a comfortable stay with us. Providing a relaxing and enjoyable experience is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your support and look forward to welcoming you back to The Reverie Saigon Residential Suites for another great stay in the future.Warm regards,Thu Thuy NguyenAssistant Director of RoomsThe Reverie Saigon Residential Suites
Guest User
One Bedroom Suite
Stayed in Mar 2023
Other
2 review
1.0/5
Posted on Mar 18, 2023
After traveling around the world for more than 20 years, this is the first time I gave this hotel a bad review! We checked in around 10pm and the reception service was terrible! Just roll your eyes When I checked out the next day, the check-out suit was even more outrageous, and I didn't eat breakfast, but the breakfast fee for one more person was added! Still refused to refund, she called the restaurant and said that there were only two people dining, and she still had to charge more, and said it was a service fee! I asked her manager to come out to deal with it because I was catching a plane, but no one cared about it at all! Later I said to call the police! She was willing to deduct the breakfast money, but the second bill was still wrong! We did not calculate correctly, and asked her what was the matter, she said that the calculation was wrong, so there was a third bill! Later, we paid her, because we didn’t have any change, we gave the full amount, and we needed 320,000 VND in change, but she only gave 170,000 in change, and then she didn’t give it to us, and quarreled again, only to get 320,000 in change ! This is the first time that such a high-end hotel has encountered such a wonderful thing! This negative review is just to remind people who will stay in the hotel in the future, to see clearly and check the bill to avoid losses!
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Response from Property: Dear Ms. Wang: Thank you again for choosing to stay in Saigon Wanyun Service Apartment. We are very sorry for your feedback to us especially about the attitude of the staff. Your reservation includes three breakfasts, one of which was added on the night of your arrival, but you requested to delete one on the day of departure because only two of you had breakfast in the morning. Our team must confirm with the restaurant to delete the content you did not consume, but during the operation, our staff made a calculation error that caused a misunderstanding, we are very sorry, what needs to be declared is on your final bill Wasn't overcharged. Due to our service problems, you have a low evaluation of the surrounding environment, facilities and cleanliness of this serviced apartment. We are still very sorry for your experience when you left the store, and hope that you can give us another chance to welcome you in the future Check in again. good luck! Serena ZhouCustomer Director, China
Chu thi Muoi
One Bedroom Suite
Stayed in Aug 2024
Family
42 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Great guy, thanks a lot
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Response from Property: Hello Chu Thi Muoi,Thank you very much for sharing your experience with us at The Reverie Saigon Residential Suites!Your satisfaction is the greatest encouragement for our staff and we always strive to bring wonderful and memorable experiences to all customers.We hope to welcome you and your family back soon for the next holidays. Wishing your family happiness and health!Sincerely,Nguyen Thu Thuy Deputy Director of Rooms The Reverie Saigon Residential Suites
Ryan.yan
One Bedroom Suite
Stayed in Jun 2023
Business travellers
33 review
5.0/5
Outstanding
Posted on Aug 11, 2023
Good environment, big space, good service
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at Saigon Wanyun Serviced Apartments and leaving your valuable feedback. We are very pleased with your pleasant stay. On behalf of our team, please allow me to look forward to welcoming you back to our serviced apartments in the near future. good luck! Serena Zhou China Account Director
Guest User
One Bedroom Suite
Stayed in Aug 2022
Couples
2 review
5.0/5
Outstanding
Posted on Aug 24, 2022
The location was good, the cleanliness was good, the service was good, and the facilities were perfect. However, I made a reservation with breakfast included, and the breakfast was not as good as the facilities (personally).
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Response from Property: Dear Valued Guest,Thank you for your recent stay at The Reverie Saigon Residential Suite and your valuable feedback. We are proud that you took away such positive impressions. I am pleased to hear that you enjoyed your stay with us and of course your lovely words for the overall of the hotel, our service, our facilities and our team are great value for us and an excellent motivation for everyone.Hopefully the next visit we can receive your complete satisfaction include the breakfast.We look forward to welcoming you back in not too distant future.Warm Regards,Thu Thuy Nguyen - Assistant Director of Rooms
Guest User
One Bedroom Suite
Stayed in Mar 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Mar 21, 2023
Indeed the best apartment in Ho Chi Minh
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying in The Reverie Saigon Serviced Apartment and leaving your valuable feedback. We are very happy for your pleasant stay experience. On behalf of our team, please allow me to look forward to your return to our serviced apartments in the near future. good luck! Serena Zhou China Account Director
Guest User
One Bedroom Suite
Stayed in Aug 2022
Business travellers
2 review
5.0/5
Outstanding
Posted on Aug 14, 2022
very perfect hotel
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at The Reverie Saigon Residential Suite and your comment. We are delighted to learn that you had an enjoyable stay with great experiences. On behalf of the team, we look forward to welcoming you back in the near future. Warm Regards, Thu Thuy Nguyen - Assistant Director of Rooms