Hotel Nikko Saigon

I stayed for five nights, and the hotel environment was quite good, meeting my expectations for a five-star international chain. Every time I entered or exited, the staff would always help open the main door and car door. It's not in a particularly bustling or noisy area, but it's not far to get to various places by taxi. The hotel's food is excellent; the breakfast buffet on the second floor is very rich. While the lounge's afternoon tea and happy hour don't offer a vast selection, they are refined. A common highlight is the excellent service from all the staff. It's especially suitable for business travelers. The only drawback is that the gym equipment is old and limited.

This hotel is operated by Japanese people, and the fact that such a decoration appeared on the hotel's iconic doll shows the hotel's stance. No matter how good the environment is, I cannot accept this.

Unbeatable location! Fantastic Japanese-style service and staff. The hotel is clean and tidy, and I love the lovely scent inside! It's very convenient to get to all the major attractions by Grab taxi. Highly recommend staying here when visiting Ho Chi Minh City.

Stayed in an Executive Club Suite. For Japanese travelers, the excellent service and sense of security are probably the best. Highly recommended for a first-time visit to Ho Chi Minh City. However, the food at the Executive Lounge was a bit sparse. The afternoon tea was self-service, but being able to smoke on the terrace made it a comfortable experience.

The service was amazing. They even gave me a cake for my birthday.

Our stay was for two days, from August 14th. Ho Chi Minh City was very hot, and we arrived at the hotel early, but they promptly showed us to our room. We then headed for afternoon tea at 2 PM. Afterward, we took the hotel's shuttle bus to Ben Thanh Market, where we walked around and bought souvenirs at various shops and a nearby supermarket. We returned to the hotel by Grab and enjoyed a relaxing happy hour with sparkling wine and beer. Breakfast was served on the second floor. There was a wide variety of dishes, and the chicken pho was so delicious that I even had a second helping of beef pho. All the staff were very kind and accommodating, even though I don't speak English well. I had packed a swimsuit but didn't end up using the pool. Next time, I'd like to stay for two nights to fully enjoy the hotel experience.

As a JAL Harmony member, I was told check-in was at 2 PM, but the room wasn't ready until 3:10 PM. No hotel staff helped with my luggage. The lounge was nice, but it was noisy with elementary school kids running around and shouting. I was really looking forward to cocktail hour, so that was very disappointing. I was initially told check-out was at 3 PM, but when I confirmed the day before, I was told 2 PM. Also, during cocktail hour, no one cleared the dishes. For such a high price, the poor service was a real letdown.