I previously booked a Travelodge in Phuket and had a great experience with excellent value for money, so I didn't hesitate to book this one. However, despite being the same brand, it's a world of difference. Honestly, apart from being slightly cheaper, this hotel has no redeeming qualities. First, the location – while it's close to Salamanca Place, it's not very convenient for shopping in the city center, requiring a ten-minute walk. I wouldn't dare go out at night because there's absolutely nothing around – no shops, no people! Second, the staff aren't very enthusiastic, especially a large Asian male at the front desk. When housekeeping didn't clean my room or provide towels one day, I had to go down and ask him for some. He looked at me as if I was asking for money, with no expression, as if he was doing me a favor. Third, and most importantly, the housekeeping is terrible. On the first day of my stay, I found the floor very dirty, with dried snack crumbs left under the bed from who knows how many previous guests. These crumbs were still there when I checked out, along with tissues I occasionally dropped – the floor was never cleaned, and the table was dusty. On the first day, they didn't clean or change towels because I didn't hang the 'make up room' sign. On the second day, I hung the sign, and all they did was empty the trash, make the bed, and provide new towels, but they didn't remove the old ones. Finally, there's a major security issue. You don't need a key card to access the rooms, and the elevator on the ground floor opens on both sides. This means anyone from outside the hotel can directly access the elevator and go up to the rooms without even entering the hotel's main door, and without a key card! It feels completely unsafe. Delivery people and anyone else can freely access the room doors. In summary, this hotel is absolutely terrible and incredibly dirty! It's the first time I've felt compelled to leave a bad review right after checking in. It's been a long time since I stayed in such a dreadful hotel. It really put a damper on what was supposed to be a wonderful trip.
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