My mother booked two rooms for a group of five people at a nearby hotel but due to some problems, the owner offered my mom and her friends to stay at Rock Mouse Homestay instead. My mom is a keen traveler but it is the first time she has ever stayed in a place where there is no hangers in wardrobe, no soap, toothpaste or toothbrushes in bathroom, no water in minifridge. The worst thing is she made requests for those to receptionist at least twice, the receptionist nodded "yes" but still nothing was done. The AC in her room showed 16 degrees but she merely feeled any cool air while the AC in the other room run out of order at midnight, caused guests to stay up and not have a good sleep. As my mom felt unheard, she had no choice but to complain to the previous hotel's owner, who said she did call Rock Mouse's owner to express guests' concerns and Rock Mouse's owner replied the AC had run well, as guests pressed wrong buttons (?!) (my mom was upset again) My mom has had enough of this bs. She doesnt trust any of two owners, all she cared is that this bad experience ruined her Hoi An trip with her beloved friends.