To be honest, some highs and lows here. The service here is more like a 3-star hotel, definitely not a 4-star. I remembered the first two days I was presented with this nice buffet with good food choices , then for another 3 or 4 days, the buffet stopped running and they switched to this really underwhelming a la carte menu that looked more befitting into a 2-star backpacker or student hostel. Then I found out the buffet was only set up because of a number of Chinese guests staying there. When they left, the buffet went (obviously me and the other 15 guests who were staying there, didn't deserve it??) The last two days they set it up again, and surprise, a large number of Russian guests had just checked in. So it turns that only if you are Chinese or Russian you get the attentions here? I know what I paid wasn't cheap, smacks of discrimination. Then on those days the service turned sloppy, I came early for breakfast, I think this is the first place I have been, where they penalise you if you come to eat early. 30 mins after opening and some trays were cold, I had to use the toaster to heat it up. The housekeeping was a bit strange here. They didn't replace the bed sheets, they simply tucked them in (I know this anecdotically, for a fact) One of the coffee cups replaced was soiled and stained, and in one occasion, they had removed one of the bar items without telling me (paving the way to maybe ask me to pay for it later without me taking it, this is not a good practice)
The coffee bar was very hit and miss. Some of the pastry pieces on display were some of the most ghastly I've ever seen, they looked raw, I had to ask them if they had been baked, they said yes (they were unglazed) On the second day, they served me this wishy washy mish mash of crushed ice with some mango on top, didn't taste of anything, they wanted 40000 d for that, how is that even on the menu? After that, I didn't set foot in there again.
The hotel was not even at 20% capacity, and they had the brilliant idea of putting people directly next to me and above upstairs..really? The pikey backpackers would be thumping on the floor a lot of the time, very poor isolation.
Upon leaving, I had this Be taxi driver (white car, 125.xx plate) He parked across the road, I was carrying my suitcases, I told him to turn around. He got in his taxi, drove off, and left me STRANDED, this was a booking to the airport, what kind of subhuman does that??? My experience with the Vietnamese is not great, but the staff here were kind and helpful, and assisted me greatly. Location not really great, a bit far from everything, but the place was very clean. So there are some positives, but this is in no way a 4 star for me, especially when subject to profiling and priviledges are removed, depending on where you come from, and what colour your skin is.
