I would strongly advise others to never rent from this host. After our flight was canceled, leaving our family stranded through no fault of our own, we reached out hoping for some understanding or flexibility. Instead, we were met with zero compassion and no effort to help. The host refused to offer any refund or reasonable accommodation, despite clear travel disruptions. Communication was cold, dismissive, and completely unhelpful during an already stressful situation—especially traveling with children. Life happens, flights get canceled, and how a host responds in those moments says everything. Unfortunately, this host showed no concern for guests at all, only for keeping the money. If you value customer service, empathy, or basic decency, do not book this hotel. There are far better hosts out there who actually care about their guests.