New Style Guest House (Phoenix Apartments)

The host was very welcoming, the hotel was clean, and the bathroom was spacious. I'll definitely stay here again.

Conveniently located in Causeway Bay, not far from the MTR station. The interior is a bit worn, with some wallpaper peeling off. Disposable towels are provided. The air conditioning is very strong, and the toilets are clean. The front desk claims to be staffed 24 hours a day, but we waited about 15 minutes before anyone arrived. No key is provided for the room; the front desk staff said we could ask them for a key if we needed to return.

The room was tiny, which is typical for Hong Kong, needless to say. But the environment was truly appalling. The hygiene was poor; the toilet was blackened, there were no toothbrushes, cups, or tissues, the glass was tarnished, the mirror was almost blurry, and the lighting was dim, making it nearly impossible to see. The bedding was old and thin. Fortunately, it didn't smell too bad. The air conditioner was blowing too strong, the remote was broken, and it kept dripping water, leaving the floor wet. There was only one power outlet, which was very inconvenient. If I hadn't mistakenly booked the wrong hotel and hadn't had to book this one at the last minute, I definitely wouldn't have stayed here…sigh 😮💨. The surrounding transportation was relatively convenient, about 400 meters from Causeway Bay MTR station, but I really wouldn't recommend staying here. No wonder the hotel didn't post a picture of the actual room; if they did, no one would book it. I arrived very late, and it was difficult to book a room in the area, plus I was really tired from walking, so I had no choice but to go with the mistake. Sigh…

The toilet drains a bit slowly.

fine...

The worst hotel I've ever stayed in, bar none!!! 1. Terrible service: I stayed three days, and the room wasn't cleaned even once. 2. The bathroom drain was clogged, and every time I showered, the floor was flooded. I couldn't find any staff, and one came once saying it was normal, without any apology. 3. No towels, hair dryer, or laundry room. In Hong Kong's heat, I had to find the laundry room myself. 4. When I checked out, I left my belongings in the room. I asked the owner to handle the lost items, but they refused and I was discriminated against. I ended up calling the police. The worst hotel ever!!!