My overall experience was terrible, I feel scammed. The owner is an old lady who is very mean and overbearing!
1. It's neither a hotel nor a guesthouse. To be precise, it's a narrow single room converted from an old residential building, completely unlike a youth hostel.
2. The location was incredibly hard to find. I dragged a 30-pound suitcase around the streets of Hong Kong for 40 minutes, going back and forth. The navigation said I was there, and locals pointed the way, but it was still so difficult to locate. Eventually, I had no choice but to make an expensive international call to the owner. Then I had to climb three flights of very narrow and steep stairs with my luggage.
3. After entering the room, it was indeed a partitioned space converted from someone's private residence. This cramped and narrow partitioned room cost almost 700 yuan for one night. The owner is truly despicable, making such ill-gotten money.
4. After checking in, the landlady herself explicitly stated that I couldn't wash up and cut off the water, claiming that showering at 1 AM would disturb others. I have to ask, why did I arrive at the hotel at 1 AM? It's because I couldn't find the place! Furthermore, I'm paying to stay in a hotel, why can't I wash up? Why aren't all these rules clearly stated on the booking page? If they were clear, we wouldn't have been scammed! It's so hot and humid in Hong Kong, and I wasn't allowed to shower or wash up all night!
5. The bedsheets and duvet covers were torn, especially the pillowcase. So unlucky and unpleasant!
6. After seeing the room upon entering, I immediately requested to cancel. The old lady yelled loudly, "Why should I let you cancel? Impossible!" She was very firm and utterly unreasonable, an example of a 'tyrant's clause'!
7. At 1 AM, I reluctantly called Ctrip customer service, hoping the platform would intervene and help me get a refund. I would have even accepted a 70% refund, but the result after the platform communicated with the old lady was: she firmly refused to refund and even falsely accused me of constantly calling and disturbing her! I asked, who would willingly drag a 30-pound suitcase at 12 AM and spend a fortune on phone calls to you? It's because I was scammed and had no other choice!
8. Fortunately, Ctrip's customer service was very kind and at least comforted me, making me feel less helpless and alone. Honestly, this kind of business, doing such unscrupulous trade, hiding all the terrible aspects, and engaging in such deceptive practices, truly deserves no blessings!
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