Pacific Place, No.88 Queensway, Central and Western District, Hong Kong, ChinaView hotel details
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Guest Reviews of Conrad Hong Kong
9.1/10
Great
2374 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.8
Service9.1
Cleanliness9.3
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All reviews(2374)
Positive reviews(2312)
Reviews with photos/video(593)
Convenient for shopping(159)
Nice sea view(106)
Tasty food(58)
Close to metro(43)
Clean pool(40)
Great swimming pool(40)
Luxurious(22)
Easy to add bed(15)
Negative reviews(62)
Guest User
Deluxe Peak View King Room
Stayed in May 2026
Couple
27 reviews
3.0/10
Posted on Jul 5, 2026
The hotel facilities are really outdated, like antiques. I stayed here before, and this time I stayed for two days again! Both times, I developed a rash and itchiness afterwards. Last time I didn't pay much attention, but the room carpet is just too old! I'm sensitive to fluff. Also, with the shower faucet, either you can't get hot water, or when you do, it's scalding hot. And the toilet keeps leaking! It makes noise all night long, sigh 😮💨. Everything is old, really old-fashioned! Friends who are sensitive to carpets or have skin allergies, be warned!!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your continued patronage and feedback. We sincerely apologize for the skin allergy and inconvenience caused by your stay. We take your concerns very seriously. The Housekeeping Department has immediately conducted a deep cleaning and thorough disinfection of the carpet in your room; the Engineering Department has also conducted a comprehensive inspection of the shower water temperature and the toilet's leaking noise. Your feedback is invaluable to us, and the hotel will continue to optimize facility maintenance. We wish you a speedy recovery. Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
Ziqishengteng
Deluxe Harbour View King Room
Stayed in May 2026
Business traveller
22 reviews
10/10
Outstanding
Posted on Jul 4, 2026
This hotel rivals the Shangri-La in Central, offering both comfort and convenience. Below, you'll find Pacific Place and Hong Kong Park, and the MTR (subway) provides excellent connectivity. The rooms are compact yet great value, with exciting views of Victoria Harbour. The amenities are thoughtful and detailed, and the bedding is particularly outstanding – a true haven after a tiring workday. Breakfast is superb, with a diverse and abundant selection, including a beautiful array of tarts and pastries. The service is prompt and efficient, excelling in both speed and quality. Although the hotel stated that some room facilities were undergoing renovation, I didn't experience any disruption whatsoever, which speaks volumes about their excellent management and respect for guests. I'll definitely be back.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your stay experience! We are delighted that you enjoyed the convenient location and our attentive service. We look forward to welcoming you back in the future and wish you a pleasant journey! Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
W-Y_F
Deluxe Twin Room
Stayed in May 2026
Travelling with friends
17 reviews
9.7/10
Amazing
Posted on Jun 23, 2026
Whenever I travel, I love staying at hotels in Pacific Place, Admiralty. It's convenient and the environment is great! Conrad Hong Kong is a hotel I've stayed at many times, and this time, it happened to be my friend's birthday. The hotel thoughtfully sent a lovely cake! We also got an upgrade to a sea view room, which made for a wonderful stay!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your stay experience! We are delighted to appreciate your continued trust and support of Conrad Hong Kong! We are pleased to learn that this coincides with your friend's birthday, and we hope that our thoughtful gift and the upgrade to a sea-view room will make this celebration even more special and create wonderful memories for you and your friend. We will continue to provide meticulous and attentive service and look forward to welcoming you back to Conrad Hong Kong in the near future! We wish you and your friend a happy life and all the best! Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
jiaojiao1976
Deluxe Twin Room
Stayed in May 2026
Couple
24 reviews
2.5/10
Posted on Jun 17, 2026
The desk in the room was moldy, and there was a live spider on the bedsheets. I called the front desk, but no one answered for two hours. Then, at 9:00 AM, I was woken up by construction noise. If my flight hadn't been delayed and I hadn't arrived in the middle of the night during a heavy rain, I would have checked out immediately.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for sharing! We are deeply sorry to learn of your experience at the Conrad Hong Kong. Please allow me to express our sincerest apologies. Your feedback is of great importance to us. I have immediately contacted the Housekeeping Department, Front Office, and Engineering team to investigate and rectify the issues you raised, ensuring that such a situation will never happen again. Once again, we express our deepest apologies. Sincerely, Mr. Yeung Yin-Sen, General Manager, Conrad Hong Kong
Guest User
Deluxe Peak View King Room
Stayed in May 2026
Family
25 reviews
10/10
Outstanding
Posted on Jul 2, 2026
The hotel's location is excellent, making subway travel very convenient. The service was also great, and the extra bed they provided was of good quality. The breakfast offered a wide variety of choices.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your love and support of our hotel! We will continue to strive to ensure that every guest enjoys warm and attentive service. We look forward to your next visit and creating more wonderful memories for you! Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
Anonymous User
Deluxe Twin Room
Stayed in May 2026
Business traveller
25 reviews
8.0/10
Very good
Posted on Jun 8, 2026
The view is great, but as for the facilities, most hotels in Hong Kong are a bit old. The soundproofing isn't great either; I could clearly hear my neighbors early in the morning. And about the consumption vouchers, if you're going to give them out, be more flexible. If there are too many conditions, you might as well not bother.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your feedback on your stay at Conrad Hong Kong. We are delighted that you enjoyed the view. We sincerely apologize for the issues with soundproofing and facilities. Regarding your feedback on the vouchers, we will carefully review the relevant usage procedures to ensure that future benefits truly make our guests feel comfortable. We look forward to having the opportunity to bring you a refreshed and improved accommodation experience in the near future. Sincerely, Mr. Yeung Yin-sum, General Manager, Conrad Hong Kong
Liujianfeixiang
Deluxe Twin Room
Stayed in Apr 2026
Business traveller
11 reviews
8.0/10
Very good
Posted on Jun 7, 2026
The hotel is quite old. The environment and facilities are dated, but the location is excellent, right in a bustling area. However, because the building is very old, the rooms are definitely showing their age. The carpets and decor feel a bit old-fashioned. It's very convenient to get to the mall; you can take the elevator directly without even leaving the hotel.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Conrad Hong Kong and for acknowledging our convenient location with direct access to the shopping mall. We highly value your feedback on our guest rooms and carpeting, as it helps us maintain the best in our rooms and serves as an important reference for our future hardware upgrades. We look forward to serving you again in the near future and providing you with an even more comfortable stay. Sincerely, Mr. Yeung Yin-Sen, General Manager, Conrad Hong Kong
Shawn ZY1
Deluxe King Room
Stayed in Apr 2026
Couple
82 reviews
10/10
Outstanding
Posted on May 24, 2026
The hotel's location is excellent, right above Taikoo Plaza. The customer service is superb; they even gave us chocolates and a teddy bear. Breakfast on weekends goes until 11 AM and has a great variety.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your love and support of our hotel! We will continue to strive to ensure that every guest enjoys warm and attentive service. We look forward to your next visit and creating more wonderful memories for you! Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
Anonymous User
Deluxe Peak View King Room
Stayed in Apr 2026
Business traveller
30 reviews
10/10
Outstanding
Posted on May 21, 2026
The service and hotel facilities are excellent. Located above Taikoo Li, you can take the elevator directly to the hotel from Taikoo Mall, avoiding any uphill walks. The only downside is that the taste of the breakfast dishes (apart from the pastries and fruit) could use some improvement.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your love and support of our hotel! We will continue to strive to improve our breakfast selection and ensure that every guest enjoys warm and attentive service. We look forward to your next visit and creating more wonderful memories for you! Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
Guest User
Deluxe King Room
Stayed in Apr 2026
Business traveller
13 reviews
9.5/10
Amazing
Posted on May 9, 2026
The hotel is a bit old, but it has all the necessary facilities and the service is good. The bed was very comfortable, and they did a great job assigning me a quiet room as requested. The breakfast selection was a bit limited though.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your stay experience. We are delighted to know you had a pleasant stay at Conrad Hong Kong. We value your feedback regarding breakfast. The Food and Beverage team is actively exploring ways to increase breakfast variety to better cater to the diverse tastes of our guests. Thank you again for your support, and we sincerely look forward to your next visit. Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
Guest User
Deluxe King Room
Stayed in Apr 2026
Business traveller
12 reviews
10/10
Outstanding
Posted on May 6, 2026
Even though the hotel's decor is a bit classic, it's very comfortable. The service is excellent, and the cleanliness is top-notch. Even when working in the room, the mountain view helps you focus. Downstairs is a shopping mall, so I can enjoy some leisure time while on a business trip – everything is so convenient. This will likely be my first choice for future business trips.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your stay experience! We are delighted that you enjoyed the convenient location and our attentive service. We look forward to welcoming you back in the future and wish you a pleasant journey! Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
Guest User
Deluxe Twin Room
Stayed in Apr 2026
Family
12 reviews
10/10
Outstanding
Posted on May 4, 2026
This hotel is perfectly located in Admiralty, right by Pacific Place and the MTR station, making transportation incredibly convenient. The hotel's environment and service are both excellent, and the rooms are quite spacious. Housekeeping tidies up every day. The afternoon tea next to the lobby is also fantastic, and the kids absolutely loved it!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your love and support of our hotel! We will continue to strive to ensure that every guest enjoys warm and attentive service. We look forward to your next visit and creating more wonderful memories for you! Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
Guest User
Deluxe Twin Room
Stayed in Mar 2026
Family
9 reviews
10/10
Outstanding
Posted on May 1, 2026
This is a must-stay hotel when visiting Hong Kong. The service is excellent; the doorman will help you hail a taxi, and the reception staff come out from behind the counter to assist you. They are incredibly warm and attentive, making you feel right at home.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your stay experience! We are delighted that you enjoyed the convenient location and our attentive service. We look forward to welcoming you back in the future and wish you a pleasant journey! Sincerely, Mr. Yang Yansen, General Manager, Conrad Hong Kong
Guohe
Deluxe King Room
Stayed in Mar 2026
Family
14 reviews
10/10
Outstanding
Posted on May 6, 2026
We were upgraded to a sea-view room. The location is convenient with easy transportation access, and the room was spacious. I'll definitely choose this place again next time.
Original textTranslated by Google
6/8
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的熱愛與支持!我們會繼續努力,確保每位賓客都能享受到温馨和細緻的服務。期待您的再次光臨,讓我們為您帶來更多美好的回憶!香港港麗酒店總經理楊彥森謹啟
Guest User
Deluxe Twin Room
Stayed in Mar 2026
Business traveller
14 reviews
10/10
Outstanding
Posted on May 6, 2026
The soundproofing at the hotel is good. I stayed for two consecutive nights and the breakfast was decent.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您分享入住體驗!我們很高興您喜歡便利的地理位置以及我們的周到服務。期待未來能有機會再次歡迎您,祝您旅途愉快!香港港麗酒店總經理楊彥森 敬上