The Mira Hong Kong

The Mira Hong Kong Reviews

The Mira Hong Kong

No.118-130 Nathan Road (Miramar Shopping Centre), Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, ChinaView hotel details
The Mira Hong Kong
The Mira Hong KongThe Mira Hong KongThe Mira Hong Kong
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Guest Reviews of The Mira Hong Kong

9.0/10
Great
3532 reviews
Verified reviews
Location9.2
Amenities8.8
Service8.9
Cleanliness9.0
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All reviews(3532)
Positive reviews(3389)
Reviews with photos/video(637)
Easy to get around(382)
Convenient for shopping(215)
Close to metro(138)
Clean pool(88)
Great swimming pool(88)
Stayed multiple times(56)
Negative reviews(143)
Guest User
Courtyard Room
Stayed in Jul 2026
Family
12 reviews
6.5/10
Posted on Sep 2, 2026
I stayed at this hotel over 10 years ago. Although it has been renovated, the service is noticeably worse than before. Here are a few points: 1. At 3 PM check-in, no rooms were available. We only got our room key at 4:30 PM. 2. Upon entering the room, we found a used band-aid from the previous guests still on the floor (which was quite unpleasant) and not cleaned up. 3. Loud music from a club downstairs went on until past midnight, making it impossible for us and our child to get any rest. Even though it was a weekend and there might have been events, it was simply unacceptable. 4. There's also something that made us very angry, and although it's not directly related to the hotel, I want to share it so future guests can be aware. The taxis outside the hotel – we might have encountered an extreme driver, not necessarily representative of most, but I'm just sharing my personal experience. We took a taxi from the hotel in Tsim Sha Tsui to Sogo in Causeway Bay. Without informing us, the driver took a detour over the cross-harbor bridge. I only found this out later when the price seemed wrong. He didn't take the usual tunnel, and as a result, the fare was HKD 193. Taking the tunnel usually costs around HKD 65, which we had paid before. So, I want to remind future guests to be careful when taking taxis. However, there was one thing we were satisfied with: the housekeeping staff on our floor had surprisingly good service. They always smiled, greeted us, and said hello.
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Response from Property: Dear Guest, Thank you for staying at The Mira Hong Kong and for sharing your experience. We sincerely apologize for the long check-in wait times, substandard room cleanliness, and noise disturbances at night that you mentioned. We will take your feedback seriously. We also appreciate your positive feedback regarding the excellent service of the floor cleaning staff. We look forward to providing you with an even better and more comfortable stay in the future. Xia Xiaojun, Senior Guest Services and Account Manager #themirahotel
Guest User
Courtyard Room
Stayed in Jul 2026
Family
16 reviews
9.5/10
Amazing
Posted on Aug 17, 2026
The location is excellent, not far from the MTR, making it convenient to go anywhere. The room is spacious and clean. After a tiring day, it was so comfortable to relax in a bath back at the hotel. The service was also top-notch; my luggage, left at the front desk before check-in, was delivered to my room afterward, which was a thoughtful touch. There's a Don Quijote downstairs, and it's not far from China Hong Kong City and Harbour City, just a 7-8 minute walk. Even the kids said they were very satisfied with this stay. Great value for money.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at The Mira Hong Kong and for sharing your experience with us. We are honored to hear that you were satisfied with the hotel's location, room environment, and service quality. We are always committed to providing attentive and thoughtful service to every guest and hope to have the opportunity to serve you again in the future. If you have any suggestions or needs, please feel free to contact us. We look forward to your next visit! Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Guest User
Studio Room
Stayed in Jul 2026
Other
2 reviews
9.0/10
Great
Posted on Aug 16, 2026
The hotel is centrally located, making it easy to go shopping right downstairs. The room was clean and comfortable. Toothbrushes, toothpaste, and slippers were all provided. There were two types of outlets available for phone charging, plus a British adapter. However, the hotel lobby had an overpowering fragrance.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at The Mira Hong Kong and for sharing your experience with us. We greatly appreciate your valuable feedback. We are delighted to know that you enjoyed our hotel's convenient location, comfortable rooms, and comprehensive facilities, including multiple charging outlets and British plugs. Regarding your feedback about the lobby fragrance being too strong, we will immediately coordinate with the relevant department to adjust the fragrance concentration to create a more comfortable environment for our guests. We look forward to your next visit and wish you a pleasant stay every time! Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Guest User
City Room
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 19, 2026
The room was very clean, spacious, and relatively quiet. The location is super convenient, within walking distance to Tsim Sha Tsui and Victoria Harbour! Miramar Shopping Centre is also great for browsing, especially Muji.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at The Mira Hong Kong and sharing your experience with us. We are delighted that you found the room clean, spacious, and the overall environment quiet and comfortable. We are also pleased that you appreciated the convenient transportation and surrounding amenities; walking distances to Tsim Sha Tsui and Victoria Harbour are easy and comfortable, and shopping malls are convenient for daily shopping and leisure. We look forward to your next visit. Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Guest User
City Room
Stayed in Jul 2026
Solo traveller
13 reviews
9.2/10
Great
Posted on Aug 24, 2026
Due to a typhoon, my child was stranded in Hong Kong while transiting from the US to Shanghai. We booked a room at The Mira Hong Kong for him on short notice. We had stayed there before during a previous trip to Hong Kong and were impressed with the overall management, environment, and convenient location. That's why we booked it again for him, even though he was traveling alone. Because of the flight schedule, he arrived at the hotel around 9:00 AM. He asked the front desk if a room could be arranged, and they were incredibly accommodating, immediately providing him with a room. This act alone deserves high praise. As everyone knows, Hong Kong hotels typically have a 2:00 PM check-in time, but due to the special circumstances, the front desk staff made an exception for him, giving him a room early so he could shower and rest. This humane management made a guest feel warm and cared for, even when far from home.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at The Mira Hong Kong and sharing your experience. We are very grateful that you chose to stay at our hotel during the typhoon and shared your experience. We understand and appreciate your decision to arrange accommodation in Hong Kong due to flight changes. We are delighted that the front desk was able to assist with early check-in based on the actual situation. Your positive feedback will be a great motivation for us to continuously improve our service quality, and we sincerely look forward to your and your family's next visit. Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
🦄hexiaojie
City Room
Stayed in Jul 2026
Family
8 reviews
10/10
Outstanding
Posted on Aug 12, 2026
The location is fantastic! The hotel's elevator goes directly to Don Quijote in the basement, and there are many great restaurants nearby. Next door is the 'Sunset Rollercoaster' attraction, and just across the street is Tsim Sha Tsui Station. Harbour City, K11, and the Avenue of Stars are all within walking distance, making daily commutes incredibly convenient. When I made the reservation, I was a bit worried about noise, so I left a note, and indeed, the room was very quiet. The cleaning service was excellent every day, and I slept wonderfully at night. A pleasant surprise was the hotel's pillow selection service, which I'll definitely try next time. Finally, a suggestion: I hope that next time there's a durian party, the elevators can be aired out. For non-durian lovers, riding the elevator can be quite unpleasant! 🥹
Original textTranslated by Google
Response from Property: Dear Hexiaojie: Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us! We are delighted to hear about your positive impression of the hotel's location: the elevator provides convenient access to Donki, the surrounding area boasts a wide variety of dining options, and popular landmarks such as Tsim Sha Tsui Station, Harbour City, and K11 are within walking distance, making your daily commute very convenient. We are also pleased that the noise issue you specifically mentioned during booking did not affect your rest; the room was quiet and thoroughly cleaned, ensuring a comfortable sleep. Additionally, the hotel's pillow selection service added a pleasant surprise to your stay. Regarding your comments about the elevator odor and the experience of guests who don't eat durian, we have carefully noted your suggestions and will continue to monitor and improve the experience. We look forward to your next visit and experiencing our enhanced service. Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Guest User
City Room
Stayed in Jun 2026
Travelling with friends
2 reviews
2.0/10
Posted on Jul 30, 2026
On the first night, I stayed on the 7th floor and couldn't sleep due to the music noise from the 5th floor. When I asked a staff member, they said it happens every night, so why wasn't this communicated during check-in? The next day, I moved to the 11th floor, only to encounter a party upstairs that was still very loud at 2 AM. Despite multiple complaints, nothing was done. The staff kept saying they were handling it. The main problem is the terrible soundproofing of the rooms. I wouldn't recommend staying here if you like to go to bed and wake up early.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We sincerely apologize for the noise disturbance that may have affected your rest. We regret not informing you of the potential noise issue in advance and apologize for the inconvenience you experienced. Regarding the issue of poor room soundproofing, we will forward your valuable feedback to the relevant departments and actively seek solutions to improve the guest experience. We will also strengthen the training of our front desk and service staff to ensure that similar issues are handled more promptly and effectively. We sincerely apologize for any inconvenience you may have experienced and will continue to strive for improvement. Thank you for your understanding and patience, and we hope to provide you with a better service experience in the future. Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Guest User
City Room
Stayed in Jun 2026
Family
13 reviews
9.5/10
Amazing
Posted on Jul 23, 2026
I extended my stay for another day because the room was great and the location was excellent. They provide bottled mineral water, which is a nice touch. Overall, it's great value for money. I'll definitely book the Miramar again when I return.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at The Mira Hong Kong and for sharing your experience with us. We are honored to know that you were satisfied with the room quality, hotel location, and overall value for money. Thank you for your trust and support of The Mira Hong Kong, and we sincerely look forward to your next visit. Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Guest User
City Room
Stayed in Jun 2026
Family
21 reviews
10/10
Outstanding
Posted on Jul 22, 2026
The service was excellent and very considerate. The front desk staff were warm and professional, and they even upgraded our room for free to one with a view of Kowloon Park. The double-glazed windows provided great soundproofing.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We are delighted to know that you enjoyed the warmth, professionalism, and attentive care of the front desk team; we were honored to upgrade your room to a complimentary room with views of Kowloon Park. Your satisfaction is a key motivation for us to continuously improve our services, and we sincerely look forward to providing you with the same excellent experience again soon. Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Anonymous User
Studio Room
Stayed in Jun 2026
Couple
2 reviews
5.5/10
Posted on Aug 29, 2026
Although the hotel is undergoing renovation but the so called renovated room that we were given was terrible. The toilet floor was full of mould and the toilet tabletop was covered with black mould too. Went to feedback to them and was given a free upgrade of our room. And it's much bigger and cleaner too. But I dont think I will choose this hotel again, although it has always been my top choice.
Response from Property: Dear Guest,Thank you for visiting The Mira and for sharing with us your experience. We sincerely apologize for the condition of the initial room and regret that it did not meet our usual standards. We're pleased to hear that the upgraded room was more to your liking and cleaner. Your comfort is our top priority, and we truly appreciate your understanding. We hope you'll consider giving us another chance to make your stay more enjoyable in the future. Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel
ЯΧ™
City Room
Stayed in May 2026
Couple
23 reviews
10/10
Outstanding
Posted on Jul 19, 2026
To sum it up, it's cheap, beautiful, and convenient! The location is great, right in the heart of Tsim Sha Tsui, super close to Harbour City – just a five-minute walk. It's also easy to get to the ferry terminal, and there are tons of Japanese restaurants and shops nearby.
Original textTranslated by Google
6/11
Response from Property: Dear Yax™: Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We are delighted to hear that you were satisfied with the hotel's value for money, overall environment, and convenience. We are pleased to hear that the hotel is located in the heart of Tsim Sha Tsui, just minutes' walk from Harbour City and very convenient to the pier, plus the abundant dining and shopping options nearby, making your trip easy and convenient. We sincerely look forward to your next visit. Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
MillerPan
City Room
Stayed in Jun 2026
Family
9 reviews
10/10
Outstanding
Posted on Aug 2, 2026
I had to switch to this hotel the night before my trip due to an issue with my original booking, and I was pleasantly surprised! The hotel is very new, the pool is amazing, and the service is excellent. Very, very, very satisfied!
Original textTranslated by Google
Response from Property: Dear MillerPan, Thank you for choosing to stay at The Mira Hong Kong and for sharing your experience with us. We are delighted and honored to know that you were satisfied with the hotel's environment, pool, and service. We will continue to strive to provide even better service to every guest. We look forward to your next visit! Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Woodard
City Room
Stayed in May 2026
Solo traveller
5 reviews
10/10
Outstanding
Posted on Aug 18, 2026
Great location around everything and staff was really friendly. Recommend it. The pool was just what I needed.
Response from Property: Dear Woodard,Thank you for staying in The Mira Hong Kong and sharing your kind words and positive feedback. We are delighted to hear that you appreciated our great location, friendly staff, and the pool that met your needs. Your recommendation means a lot to us. We look forward to welcoming you again in the future. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Best regards, Emily Ha Senior Manager Guest Experience & Loyalty #themirahotel
Anonymous User
City Room
Stayed in May 2026
Family
19 reviews
10/10
Outstanding
Posted on Aug 1, 2026
This is the most convenient hotel I've ever stayed at! Right downstairs from The Mira Hong Kong is a 24-hour Don Quijote, which is super convenient for grabbing snacks and drinks. There are also various supermarkets and pharmacies nearby, and the MTR station is right outside. It's close to Mong Kok and Disneyland, making it the top choice for families with kids or serious shoppers!
Original textTranslated by Google
Response from Property: Dear Guest: Thank you for choosing to stay at The Mira Hong Kong and for sharing your experience with us. We are so grateful for your review and feedback! We are delighted to know you enjoyed your stay. We look forward to welcoming you back and continuing to provide you with attentive service! Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel
Guest User
City Room
Stayed in May 2026
Family
3 reviews
8.2/10
Very good
Posted on Aug 17, 2026
The hotel's location is good, but the drawer panel on the bathroom sink was very dirty with obvious stains, clearly not cleaned. The hairdryer was very old and difficult to use. The front desk clerk who checked me in had a stern expression throughout and didn't smile once.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at The Mira Hong Kong and for sharing your experience with us. We sincerely apologize for the stains on the sink drawer panel and the old hair dryer in the room. We have immediately reported this to our cleaning and maintenance team and will strengthen our daily inspections and maintenance to improve the overall quality. Furthermore, we sincerely apologize for the attitude of our front desk staff; this is not our usual service standard. We will enhance our staff's service training to ensure that every guest feels welcome and comfortable. Thank you for your valuable feedback. We will continue to strive for improvement and look forward to providing you with even better service and a better stay experience in the future. Xia Xiaojun, Senior Guest Services and Customer Relations Manager #themirahotel