Novotel Century Hong Kong Reviews

Response from Property: Dear Guest, Thank you for your feedback! We are pleased to hear that you were satisfied with the spaciousness of your room and the efficiency of the front desk service. The hotel is located in the heart of Wan Chai, providing easy access to the Convention and Exhibition Centre and the Causeway Bay shopping district. Regarding your comments on the views and drinking water experience, we take these very seriously. To ensure environmental protection, we use recyclable materials for our drinking water and will continue to optimize these details to provide you with a more comfortable stay. The hotel is conveniently located, within walking distance of several subway stations and famous attractions. We look forward to providing you with an even better experience next time. We sincerely hope to see you again. Best regards, Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for choosing Novotel Century Hong Kong and sharing your experience. We are delighted to know you had a pleasant stay at our hotel. We noticed your positive feedback on the surrounding dining and transportation convenience; the hotel's proximity to the MTR station and Convention Centre certainly made your trip much easier. Some rooms offer sea views, which we hope allowed you to experience the unique charm of Hong Kong Island. Regarding your question about room space, we sincerely apologize. Our team will continuously improve our service details to strive for an ideal experience for every guest. Furthermore, our breakfast selection is also a testament to our attention to detail, using fresh ingredients to present a diverse range of flavors. We look forward to upgrading your room next time, allowing you to enjoy the Victoria Harbour views more comfortably. We look forward to welcoming you back again. Best regards, Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for choosing to stay at Novotel Century Hong Kong! We sincerely apologize for the issues you raised regarding the room facilities and environment. We always prioritize the maintenance and upgrading of our rooms and regularly carry out partial renovations, such as the upgrades to some rooms in 2023. Regarding the discrepancy between the view from the window and the actual stay experience, the hotel does offer a variety of room types, including rooms with partial views of Victoria Harbour. Our front desk is always happy to offer suggestions for room type adjustments. We have taken your feedback on the service attitude and the charge for disposable items very seriously. As a hotel committed to sustainable development, we encourage guests to bring their own toiletries to reduce plastic consumption, but we will review the way we provide helpful tips on related services. Despite these shortcomings, we are very encouraged to learn that you appreciate the hotel's convenient location near Wan Chai MTR station. The extensive transport network certainly makes it easy for guests to explore Hong Kong. We sincerely hope to have the opportunity to provide you with a stay that meets the standards of Novotel Century Hong Kong again. We look forward to seeing you again and wish you a Merry Christmas! Sincerely, Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for staying at Novotel Century Hong Kong and sharing your experience. We are delighted that you appreciate our hotel! We are pleased to know that you were satisfied with your stay. We always prioritize the cleanliness and comfort of our rooms, and we are pleased that you were satisfied with the cleanliness of the room and bedding. The front desk staff's ability to flexibly accommodate your early check-in request is a testament to our team's service spirit. The hotel is located in the heart of Wan Chai, within easy walking distance of several transport hubs and convenience stores, making your trip convenient. Thank you again for your support, and we look forward to providing you with excellent service on your next visit to Hong Kong. Have a pleasant trip. Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you so much for your kind review of Novotel Century Hong Kong! We are honored to know you had a pleasant stay. Our housekeeping team is committed to providing attentive service, and it is our pleasure to offer you a clean and comfortable accommodation. The hotel enjoys a prime location in Wan Chai, just a ten-minute walk from the Causeway Bay shopping district and close to the Convention and Exhibition Centre MTR Station and Wan Chai Station. We look forward to welcoming you back to experience the charm of Hong Kong Island again by tram. Sincerely, Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for choosing Novotel Century Hong Kong and leaving your feedback! We are delighted that you were satisfied with the hotel's convenient location and the diverse amenities in the surrounding area. Located in the heart of Wan Chai, it offers easy access to the Convention and Exhibition Centre and the MTR, greatly facilitating your travel. We sincerely apologize for your unpleasant experience regarding room maintenance and cleaning services. The hotel conducts monthly maintenance and inspections of all rooms, and daily cleaning procedures include quality control. Regarding the specific issues you mentioned, we have conducted a dedicated review with the housekeeping team and will enhance staff training on operational procedures. It is worth mentioning that since the complete renovation of our guest rooms in 2017, we have continuously optimized the guest experience through annual interior design upgrades. From the Nespresso coffee machine on the executive floor to the ergonomically designed bedding, these demonstrate our unwavering commitment to enhancing guest comfort. We look forward to providing you with an even more perfect stay in the future. Sincerely, Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Welcome to Novotel Century Hong Kong! We are delighted that you enjoyed your stay at our hotel, Novotel Century Hong Kong. We are committed to providing our guests with a comfortable and convenient stay. Located in the heart of Wan Chai, just an 8-minute walk from the Hong Kong Convention and Exhibition Centre and Star Ferry Pier, guests can easily explore the city. Thank you for choosing our hotel, and we look forward to serving you again on your next trip. We sincerely hope to see you again. Sincerely, Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for choosing to stay at our resort and for taking the time to leave us your valuable review and suggestions! We are honored to know that you enjoyed your stay. Our team is always committed to providing a warm and welcoming stay, and we are delighted to have made your stay pleasant. Regarding room comfort, we understand the importance of space to the guest experience, and therefore, in 2023, we completed detailed optimizations of all guest rooms, striving to create a more comfortable living environment within limited spaces. The hotel is conveniently located near the MTR Convention and Exhibition Centre Station and multiple bus lines, with a wide variety of restaurants and convenience stores nearby. We look forward to providing you with more convenient urban exploration experiences on your next visit. We hope to provide you with another memorable stay. Sincerely, Ohad Tiktinsky, General Manager

Response from Property: Dear Guest, Thank you for your feedback. We are sorry that the room condition did not meet your expectations. Your comments had been record down for our enhancement. Please accept my apologies for the inconvenience caused. I hope I have the opportunity to welcome you again in the future. Regards Ohad Tiktinsky Complex General Manager