Park Hotel Hong Kong Reviews

Response from Property: Dear valued guest, thank you for your feedback. We sincerely hope to serve you again soon. Thank you. — Mak Yin-yee, Hotel Manager, Park Hotel, Hong Kong

Response from Property: Dear Guest, Thank you for taking the time to share your experience during your stay. We are deeply concerned about the itchy skin you experienced during your stay and sincerely apologize for any inconvenience this may have caused. Upon receiving information about your situation during your stay, our staff immediately went to your room to investigate. However, as you expressed your wish that your colleagues not enter the room or inspect the bedding, our staff was unable to conduct a further inspection of the room environment immediately. Nevertheless, we take your case very seriously and followed up immediately after your check-out. We arranged for a professional pest control company to conduct a comprehensive inspection of the relevant room, including the room environment, bed, mattress, bed frame, and bedding. According to the professional inspection results, no signs of insect activity, pest problems, or other abnormalities were found. Furthermore, we understand that your companions who shared the same bed during their stay did not experience similar discomfort. Therefore, at this stage, we are unable to confirm a direct link between your discomfort and the room environment. The hotel always places great importance on environmental hygiene and guest safety. In addition to routine room cleaning, we regularly conduct deep cleaning, professional pest control checks, and preventative pest treatments to ensure that guest rooms and public areas maintain high hygiene standards. We have also reminded relevant departments to strengthen inspections and checks of guest room details to continuously improve service and accommodation quality. Furthermore, we understand your concerns about the overall hygiene of the hotel. The hotel welcomes guests from diverse countries and cultural backgrounds worldwide, and all guest rooms and public areas are managed and maintained according to uniform and strict cleaning and hygiene standards. Regardless of a guest's nationality or background, the hotel is committed to providing a safe, comfortable, and hygienic accommodation environment for every guest. Thank you again for your valuable feedback, and we apologize for any inconvenience this experience may have caused. We sincerely wish you good health and look forward to serving you again in the future, providing you with a more pleasant and satisfying stay. Thank you. — Mak Yin-yee, Hotel Manager, Park Hotel Hong Kong

Response from Property: Dear Valued Guest, thank you for your review. We look forward to welcoming you again in the near future. Warmest regards, Michelle Mak, Hotel Manager, Park Hotel Hong Kong

Response from Property: Dear valued guest, thank you for your feedback. We look forward to serving you again soon. Thank you. — Mak Yin-yee, Hotel Manager, Park Hotel, Hong Kong

Response from Property: Dear Guest, Thank you for your feedback. We are pleased to know that the hotel's convenient location, room size, and buffet breakfast met your expectations; however, we apologize for any inconvenience caused by the room's location, bed, and pillows. Currently, our hotel has 334 rooms and suites of different types and sizes, distributed across different floors, and each room features a variety of bed combinations. We will do our best to arrange rooms according to your selected room type and booking requirements, but actual arrangements are subject to availability on the day of check-in. To cater to different needs and preferences, we also provide pillows of varying firmness for your selection. If you have any special requests regarding pillows, please contact the hotel before check-in so that we can make appropriate arrangements in advance if possible. We are also aware of your comments regarding the odor in the bedding and room. After receiving your comments, we carefully inspected the room environment to ensure a pleasant atmosphere. Generally, turning on the air conditioning system helps regulate humidity in the room. We have reminded all housekeeping staff to pay extra attention to the guest rooms to ensure they are clean and hygienic, providing guests with a comfortable and hygienic resting space. In the future, if you have any needs during your stay, please feel free to contact our hotel staff. We will do our best to provide you with the assistance you require. Thank you again for your feedback. We sincerely look forward to serving you again in the near future and providing you with an even more satisfying stay experience. Thank you. Hotel Manager, Park Hotel Hong Kong

Response from Property: Dear valued guest, thank you for your feedback. We look forward to serving you again in the near future. Thank you. — Mak Yin-yee, Hotel Manager, Park Hotel, Hong Kong

Response from Property: Dear valued guest, thank you for your feedback. We look forward to serving you again in the near future. Thank you. — Mak Yin-yee, Hotel Manager, Park Hotel, Hong Kong

Response from Property: Dear Guest, Thank you for your feedback. We are pleased to know you were satisfied with the room size, but we apologize for any inconvenience caused by the showerhead placement and pillows. To adjust the showerhead height, simply turn the button on the left side of the adjustable handheld shower head holder mounted on the sliding rod to the "unlocked" position, then slide the shower head holder up or down to the desired height. Finally, turn the button back to the "locked" position to secure the holder. To accommodate different needs and preferences, we offer pillows of varying firmness. If you have any special pillow requests, please contact the hotel before check-in so we can make appropriate arrangements if possible, but the final arrangement will depend on availability. Please feel free to contact our staff if you require any assistance during your stay; we will do our best to provide the necessary support. We look forward to serving you again in the near future. Thank you. Hotel Manager, Park Hotel Hong Kong