Hilton Garden Inn Hong Kong Mongkok

Context: I moved here from Crowne Plaza Hong Kong Causeway Bay. Firstly, many people say the soundproofing here isn't good, but I didn't find that to be the case. Secondly, the service is very professional; they proactively clean every day. Location: It's a 5-10 minute walk from both Yau Ma Tei and Mong Kok MTR stations. Food: There are so many local eateries around where locals eat. The prices are incomparable to Central or Causeway Bay, the portions are huge, and the food tastes absolutely authentic and delicious. Recommendation: For mainland tourists, don't blindly trust reviews or certain social media platforms. To be honest, many people are just chasing traffic. I suspect some influencers haven't even eaten well in mainland China and lack any real discernment or worldly experience.

I'm genuinely disappointed with the Hilton name. If you're a customer going to Hong Kong with high standards, thinking Hilton is a good option, please don't stay here. On the night of check-in, the duvet was terrifyingly damp, and when I opened it, there were bloodstains. Underneath the bedsheet, hair was clearly visible! I called for staff to change it, and it took over half an hour for a new, larger duvet to arrive, and it was already past 11 PM. Even more horrifying, around 3 AM, the fire alarm suddenly went off. In the middle of the night, everyone was scrambling, grabbing their kids and running downstairs in their pajamas. By the time we got down, there were already many people. The front desk staff on duty told us it was a false alarm and that there was nothing wrong, so we should go back to sleep. They couldn't give any answers or reasons, claiming they forcefully shut off the alarm because a guest turned off the air conditioning?! That's absolutely terrifying. Can turning off the AC really trigger a false alarm? They also said they could only arrange for someone to check the situation the next day. Even on the third day at check-out, when we, the guests, asked what had happened, there was no explanation. They also told us that since we booked through a third-party platform, they couldn't offer any compensation for the psychological and physical distress caused, only an apology, which they delivered with great sincerity. Yes, with that sincere attitude, they offered complimentary breakfast for the second day and airport transfer service. To be honest, it's not about seeking compensation or anything! I just find it unbelievable that such a large hotel in Hong Kong could have such basic issues and errors. And there was no follow-up on guest safety. I wouldn't dare stay here again. I hope everyone going to stay here takes note. I also hope the hotel can improve its service and management and prevent such false fire alarms. Safety is the most important thing for any hotel.

The hotel is pretty good; I've stayed here three times. The only downside is that brushing your teeth isn't very convenient. They only provide two small sachets of toothpaste, which is four small beads in total. That's only enough for two brushes a day, and you have to chew it to brush. Also, I paid extra for a sea view room, but the 'sea view' was just a tiny glimpse of the sea. The view was exactly the same as the standard king-size room.

Excellent! I booked early, so it was great value for money. I'll definitely stay here again. The location is also very convenient, with a shopping mall, a fresh market, and a subway station nearby 🚇

The hallway outside the elevator had a damp, musty smell. The facilities were old, and the hygiene was just average. I even got two big bites. The environment and facilities definitely don't justify the price of this hotel.

My husband and I stayed in Hong Kong for five days and four nights this time. Before coming, we decided to stay in Mong Kok as it's convenient for both business and sightseeing. The Hilton Garden Inn is located between Mong Kok and Yau Ma Tei, about a 7-8 minute walk to the MTR stations on either side. It's just a few MTR stops away from attractions like the Avenue of Stars, Victoria Peak in Central, Causeway Bay, and the University of Hong Kong. It's about a 5-minute walk from Soy Street to Nathan Road, making dining and getting around very convenient (all the delicious places pictured below are within a 10-minute walk from the hotel). The key is that there are just so many great food options in this area. For dim sum, we walked about 7 minutes to the London Restaurant. For seafood, it was only a five-minute walk to the Mong Kok seafood stalls. There are also many cha chaan tengs and Japanese restaurants. Japanese food isn't expensive compared to Shanghai; it's about the same price with good ingredients. Hotels in Hong Kong are generally like this, averaging a little over 1,000 RMB per night. For a Hilton in this location, the facilities are decent. As for service, it's just okay – Hong Kongers aren't overly enthusiastic, but they are very professional and do their jobs well. Overall, it's comparable to a 500 RMB hotel in a major Chinese city. You can't set your expectations too high, as the average cost of goods in Hong Kong is generally 2-3 times higher than in first-tier cities in mainland China.

This was my first time in Hong Kong, and after reading many guides, I decided to choose this hotel. The location is quite good. I arrived very late, but the service was excellent. One staff member was patiently explaining things to other guests, and the other male staff member handling my check-in saw my Disney birthday badge and wished me a happy birthday – a pleasant surprise! The room was spacious, the view outside the window was nice, and it was very quiet at night. The bed was clean and the ventilation was good. There was a toothbrush, but no toothpaste – it seemed to be a chewable tablet kind of toothpaste. The shower gel and shampoo smelled great. Basically, everything you need was provided. If you want to eat, just walk a bit outside and you'll find plenty of options; it's a lively area. I think I'll book this hotel again next time I visit. On the second day, they also helped me with luggage storage after check-out. It's truly a great hotel.

Clean, no strange smells, and the afternoon sun still reaches the room. The air conditioning is quiet. Even with large windows facing the street, it's not noisy. Soundproofing between rooms is decent, though you can hear a heavy door close in an adjacent room. These minor issues don't detract from the overall experience; it's really good. I'll stay here again next time I visit.

Maybe it's because it's summer vacation, but a standard hotel in Hong Kong for around a thousand yuan is pretty much the same, and the Hilton is no exception. The room is small and a bit cramped, and the hygiene is just average. However, the hotel staff are quite good with their service, and the location is convenient for shopping and dining.