Haston Hotel

The attitude was terrible, and the service was even worse. The platform stated that airport drop-off service was available, and I specifically confirmed it the night before check-in. They even noted my departure time for the next morning and my phone number. On June 25th, at 7:00 AM, I went down to ask the Uighur front desk staff. They said the driver had gone to drop someone off at the train station and I'd have to wait for half an hour. When half an hour had almost passed, I asked again, and their attitude was still poor, showing no concern for the customer's urgency. They were practically sleeping at the desk. I just want to know why someone who is so sleepy and grumpy from working the night shift is even on duty. Since they registered my phone number, why didn't they call me when the car was ready? When I went down, they just said there was no car. To avoid missing our flight, we had no choice but to take a taxi ourselves and almost missed it. Who will compensate us for our losses? I hope their service undergoes serious rectification.

The room's color scheme is lovely, and it's very clean. The smart toilet is a fantastic feature. What I miss most, though, is the mattress – it's so comfortable and soft that I slept soundly all night and woke up feeling completely refreshed. The breakfast spread is abundant and delicious. It's wonderful that they welcomed my little dog!

Woke up naturally and feeling great! The soundproofing in the room is excellent; no noise from outside could get in at all. The space is large and doesn't feel cramped, and all the facilities are convenient to use. When I checked out today, the staff proactively helped me with my luggage. It's the little details that show true care.

The newly renovated hotel has excellent attention to detail, such as adjustable faucets, a platform for personal toiletries, and toilet paper positioned higher than the toilet on the right front. There are also large tables. The restaurant is right outside the elevator, easy to find without getting lost. The sleeping environment is quiet. Parking is available right outside. The front desk staff are very friendly and efficient, and the restaurant staff are also very attentive. The elevator has information about Xinjiang tourism, making the ride less boring. There's even a small tablet that allows you to watch premium videos and contact the front desk – a big plus! Five stars, highly recommended.

Conveniently located with attentive service, the hotel boasts a prime location near museums and night markets, making it easy to get around. The front desk staff are warm and welcoming, offering excellent value for money and a stay that far exceeded expectations. The breakfast is plentiful and varied, with fresh ingredients. The front desk staff were friendly and proactively helped upgrade my room. The room was spacious and bright, with voice-controlled smart features, clean and tidy, and comfortable bedding. Free breakfast and airport transfer are also provided. Excellent value for money, definitely worth staying here again! Highly recommended!

The complimentary airport/train station shuttle service was punctual, and the driver and front desk staff were very friendly. My family was also very satisfied with the room; it had voice-controlled smart toilet, a TV with screen mirroring capability, and was quite clean. The only slight issue was the lack of soundproofing; I hope the room can provide earplugs.