Houston Grand Hotel - River Oaks

The Houston Grand Hotel let me tell you about my 🛑 awful experience. Upon checking in the female attendant 🛑applied🛑 $350 deposit on my CC without advising me. My room was prepaid before arrival & it was just for myself Solo Traveler. This was egregious! Mr. Richard assisted me to my room 215 gave me a lovely tour. Immediately after I discover 🛑backup sewer in the bathroom sink dark colored ashes🛑. I notified the mgr Karley who mentioned something about their pipes. I left the hotel to met up with family then check back in with Grand Hotel. I spoke with Garret the front desk supervisor he was unpleasant to speak with. Practically sped through our conversation letting me know he would have John move my things from room 215 to one of their Suites. Then I asked, why did the Hotel place a $350 hold, Garret said that’s their Hotel policy although I was never told nor notified upfront regarding the Hold Amount . I was so disappointed with the customer service at this Hotel. Karley & Garret both were rude. Karley gave me the “Miss Jones” response by giving attitude and disgraceful face gestures when I ask about the security deposit and to remove that $11 charge the room I couldn’t stay in due to Sewer pipe issues. 🛑This IS NOT a five star Hotel! More like a mid 3 star hotel due to inexperience & unprofessional front desk staff. 🛑The attitude of their mgr Karley & Supervisor Garret is the reason why my experience was terrible. I did go eat in their restaurant and good experience. If you want a five star hotel go book 🛑The Post Oak Hotel! Houston Grand Hotel has the worst front desk staff I ever experienced. I do not recommend this Hotel. Houston Grand Hotel here’s some of my concerns; why do your front desk team display horrible customer service?

We enjoyed our stay, room is spacious and cozy the only downside side is we booked two queen beds and we ended up having two full size beds little bit smaller than we were expected but it was nice!

The property is ok but very dated and deferred maintenance is visible especially outside. There is no self parking on property only valet And the cost is really high. The staff is very pleasant. I would go back if the price was right but would uber to and from appointments as it would be cheaper than the valet charge

When we let the staff know that when we called for extra towels, Kleenex, etc due to the bathroom not being serviced, that evening they left a thoughtful note and had cookies and chocolate covered strawberries waiting for us. We appreciated them making things right.

This hotel is gorgeous in every way. Every detail is taken care of, and all of the staff are polite, helpful, and friendly. The rooms are very spacious and well-appointed. I would highly recommend booking this property.

Loved this hotel! I am actually looking forward to returning again. Thank you John and team. What an experience!

Legendary Hotel under new ownership. Glad the hotel is in good hands with committed people. Renovations are planned and the Grand will be the very best hotel in Houston.

MUY MAL MANTENIMIENTO EN CUARTOS Y ELEVADORES. MUY CARO EL HOTEL PARA TAN BAJA CALIDAD.

The place was great, I believe it’s the old St. Regis hotel, would definitely stay again