Hotels in Westchase, Houston

The smell of the disinfectant is quite strong, the breakfast is good, the stay is very convenient, the room card is a little bit bad, the front desk staff changes very fast, suitable for students living in Houston.

’ve already done your survey and wouldn’t recommend your hotel to anyone who is disabled or anyone else for that matter, your employees have a huge attitude about moving their vehicles (black car belonged to your employee) so I could get my paralyzed from the chest down husband up the ramp to the entrance to your “motel” Ive stayed in better Motel 6 establishments, there are two non-ADA compliant ramps to your hotel and there was a black car (your employee’s) parked across the first ramp and a white car parked in front of the hotel where your night employee (black girl, reddish pink colored hair) was having a great time getting together with her friends and not doing her job. When we drove back in after dinner they were all outside(employee and two or three others) and I received a very snotty attitude when I asked her to move her vehicle and her friends to move theirs. If you have disability access rooms then you shouldn’t advertise them, ever, because your employees simply don’t care about how people with disabilities access your hotel to get to their rooms. Typically disability access rooms have doors that are able to be propped open or have an automatically opening door so wheelchair users are able to get into them without running over their wife’s toes as she awkwardly tries to prop open the door. Your bell cart is heavy and exceptionally hard to push or maneuver because apparently Baymont by Wyndham Houston Westchase doesn’t know what W-D 40 is. Your night employee (reddish pink hair, black car) is very rude and doesn’t want to do her job she’d rather party outside with her friends, who were absolutely no doubt in my mind smoking pot. I’m from Washington where it’s legal, I know that smell, your guests aren’t stupid. The room was disgusting and had what looked like blood stains on the carpet, I’m no CSI but it was pretty obvious. Carpet was indeed filthy and not vacuumed, my brand new white socks were black when we left. We didn’t find any bugs but good God what a dump. Unless you intend to improve your access to the entrance of your hotel don’t advertise accessible rooms. Maybe put some money into your motel so it’s not disgusting. Also your rooms look nothing like the pictures you post maybe we should have known based on the “deal” we got and gone for a more expensive option because filthy wasn’t part of the “deal”. We were very disappointed and will tell everyone we know to never stay there. Like another reviewer said if this is your last resort do yourself a favor and strongly consider whether you have absolutely anywhere else you could stay, park and a sleeping bag might be better.

Hygiene: clean and tidy Service: The front desk is very warm and polite

I loved my stay here. I checked out at 11 and I’m checking in again on the same day. 😊

I have travelled across the globe for more than 25 years and none of the hotel management staff has been rude or rather been curt toward me. I had a reason to stay at this property to comply with a personal task. Well, one cannot expect much from this property, as it is a franchise and owned by a couple. I am displeased with the attitude of the owner who yelled and screamed at me for trivial reasons. I was innocent and did not know the protocol of the property. Filling my bottle with 2 glasses of orange juice at the breakfast counter was a disaster. I regret going to the breakfast counter. I have not been for my breakfast for 6 days during my one month stay. During my stay the following things transpired - Lights at the toilet went off, toilet flush broke down, as I was paying a lower fee for the hotel charges, the housekeeping did not replace bath towels for 3 consecutive days. The owner claimed that the charges I paid, it does not come with daily cleaning, which is understandable but one would expect basic courtesy. I am a little lost, as all the unpleasant experiences transpired towards the latter part of my stay when I was about to exit the property. I would caution travellers wanting to stay at this property for micromanagement owners, who keep an eye on every single detail. For those who are thick-skinned and would want to enjoy their sleep, this will be an ideal place.

We took our kids on a mini ”Stay-cation” for Spring Break. The room was nice. The bed was comfortable. The biggest hassle that I ran into was getting extra towels on the way out to the pool and once we returned to our room. We were a large group and had two rooms so the kiddos needed towels for the pool and of course towels for baths afterward. We ate off property at surrounding restaurants. My favorite part was the hot tub--much needed. Pool & hot tub ar open from 6am- 10pm.

The hotel offers great amenities! Front desk and housekeeping staff were kind and courteous. The only draw back from our stay was the front desk manager, Ebonie. I was charged 3 times for the high speed internet but wasn’t given a choice to pick free or high speed because it automatically did it for me. I tried to explain this to her but every time I try to, she would interrupt and say she won’t take off the charges. I really didn’t mind $15 charge, but she could’ve better explained the WiFi situation rather than coming off rude. After I asked for a business card, she then removed two charges which was odd. Everything was great except this experience. I work at a Marriott property and have been to other properties but have not seen a manager act this way towards guest. She definitely needs management training. Other than that great property and staff.

With a stay at Extended Stay America Suites Houston Westchase Richmond in Houston (Westchase), you'll be a 1-minute drive from Westheimer Rd and 5 minutes from CityCentre. This hotel is 10.8 mi (17.3 km) from Rice University and 12.3 mi (19.8 km) from MD Anderson Cancer Center.Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 101 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.

I was at a perfect location, Staff was accommodating. However the electricity went out in our room it got hot. My key to parking wasn't working after 24 hours I paid for a 40 hour key. which I wasn't told about paying for self parking. My room was suppose to have Free breakfast it wasn't. Never staying there again.

Was looking for a quiet place so that when I was in I could rest from work travel. This fits the bill and has places close by to find food when I was hungry. Staff found something I left in my room right after check out and called so I had time to return and get. Thanks so much.