Hout Bay Manor

This is our third stay at Hout Bay and once again enjoyed it. The rooms are large and well appointed and the bed is comfy. We love the ambience of the hotel and the staff are always welcoming. It is our “go to” place to stay when in Cape Town area. We would highly recommend. Thank you Hout Bay Manor.

This hotel is located in beautiful hout bay which is accessible from either Chapman's Peak or the beautiful consantia Nek. It is centrally situated to Hout Bay Town and the World of Birds and the beach . Breakfast is very good but their continental is very limited . Rooms are very spacious and beds comfy. However an extra chair to sit and watch TV would be appreciated I layed on the bed and hubby took the chair . The restaurant has Asian food at a good price and very tasty . However this hotel fails with the service. Understaffed and not trained to the standard of a 5 star beautiful decor.

What a disappointment, from start to finish. We'd made a booking about a week ago, yet they didn't even have the table ready when we arrived (we had to help them move tables together). We then had to ask for more menus to be bought to us. There were 3 menus to share between a table of 7. We waited more than 20 minutes for our drinks to come (which were brought in 3 separate servings). Note, they were not busy at all, and we were told their staff was only coming in at 1pm. Their lunch is served from 12 noon, so this staff scheduling seems odd. When the draught beers arrived, they were deemed "off" with a horrible aftertaste, so my companions sent them back to exchange for bottled beers. Another drink order was incorrect, and we had to remind them to bring the replacement. The staff were pleasant enough, but untrained...it was clear our table was unhappy with the long delays, the off beers etc but there was no explanations or apologies about the situation. We had an overseas guest so didn't want to make too much of a fuss. But it did not appear there was even a manager on duty. The food itself was lucklustre. Not sure how you can get a pad Thai wrong, but they managed to. Only 3 out of 7 meals were enjoyed - the vegetarian wrap, the red curry, and the fishcake. Overall, a most-disappointing experience. I'm usually extremely forgiving of service slip-ups, but this was just bad from the word go. I emailed them directly that afternoon, and as of 4 days later. I've had no response.

The service was outstanding the food very poor. The restaurant has a Thai menu as well as a European style menu. However we saw the staff bringing in my partners food from a takeaway and though I ordered the Thai Chicken salad I was given an ordinary salad. When I explained to the waitress that there was a mistake she said that they must have given me the wrong salad dressing!! I didn’t have the heart to show her the menu which clearly indicated a very different set of ingredients to those on my plate, It was clear I had been given the griddled chicken salad instead, but this shows that that staff do not know Thai food. I would recommend they remove the Thai menu until they get a Thai food qualified chef again.

Most disgusting rude incompetent staff and management, incompetent manager ignored my complaint , she was clearly not able to fulfill a management role, the worst service ever and way over priced, do your self a favor and stay away there are so many places that are friendly and have well trained staff not staff that are doing you a favor serving you !

We spent 2 nights at the lovely Hout Bay Manor. Great service from a very friendly and accommodating team. Good wine and meal options, beautiful rooms and views. We enjoyed our stay thoroughly. Perfect location.

Beautiful setting, worst service ever experienced in our lives. Our waitress, who ignored us and gave us attitude when we asked for the wi-fi password, had the nerve to tell us how much we should tip her as she is experiencing financial difficulty?! She was chatting away to another table and clearly lost track of what she was there for. When that table eventually left, the discomfort on the people's faces were all too evident. She then turned to our table and started talking in an accent of sorts, very flirtatiously with the men at the table. We all know that times are tough, but to openly solicit people in this manner is in bad taste and unacceptable!

We stayed 2 nights and truly enjoyed our stay. The room had all the amenities we needed. The bed was quite comfortable. We like the restaurant. The staff was so kind and attentive. Their is parking out front with a security attendant. Please know that there are only stairs, no elevator, in case you have mobility issues.

Really excellent, and would recommend. Staff very friendly, and room quite large with balcony. Food was very good, and extremely good value. Location for us was perfect but you really need a car. Around 300 m from beach.