Ararat Resort Tsaghkadzor

I had a wonderful experience thanks to the incredible staff at Ararat resort. Very delicious breakfast and dinner Comfortable rooms Everything was perfect 😍

Very poor service. We needed something, and it was only brought to us 2 hours later. Keep in mind that if you feel unwell at night, there is neither a doctor nor any proper medicine available (not even something simple for nausea). Everything had to be literally requested — toothpaste/toothbrush, toilet paper. We pressed the button to call for cleaning, and when we came back 2 hours later, they hadn’t even been there to clean. Sleeping in the morning was impossible — from 8 a.m. there was noise throughout the whole hotel (I don’t know if it was from the guests or staff, but I believe such things should be kept under control). We had an incident, and considering the service as well, we decided to leave after 1 day at 13:00, but they didn’t even refund us for that one day. They offered for us to come another day instead, but the service at your place is so bad that we will never come back and definitely do not recommend it to anyone.

I had a great experience. The staff was ethical, professional, and very helpful throughout my stay. The room was clean, comfortable, and well-maintained, which made my stay relaxing and enjoyable. The overall ambiance of the hotel was fantastic, and I genuinely appreciated the hospitality. However, I was disappointed by one specific policy. During the dinner service, I wanted to take the bottle of water I had already opened and started drinking. Unfortunately, I was politely informed that their policy does not allow guests to do so. While I respect their rules, small restrictions like these can leave a negative impression, especially when they seem minor but impact guest comfort.

This is actually the first time that I am leaving a bad review but I have to do this. The customer service is zero in this hotel. We have booked a family room for 2 families with kids and agreed that they will provide us a crib for babies but on place it turned out that they NEVER provide even a single crib for this room reasoning that there is no space there ( there was a space actually) and literally forced us to take a room which was more expensive ( with a bigger guest room and smaller bedroom). But most ridiculous part was that they finally provided us two cribs in the room, which was much smaller than the first one. We couldn’t find a new place with the kids so we stayed, but the mood was ruined. Also after providing second key, first one stopped working.