I was unimpressed from check-in. There were two front desk staff members, both busy with other guests, so we had to wait in the seating area. One of the staff members finished with their customer but didn't even glance our way. They just walked back and forth at the desk, glued to their computer screen. Out of courtesy, seeing they were busy, we waited for them to call us. But they never did; their eyes remained fixed on the computer until another guest walked in and was immediately checked in. Then three or four more guests came after that, and I couldn't take it anymore. In the end, I had to stand in line, and by the time I finally checked in, probably three or four other rooms had already been processed. The front desk had zero eye contact and no greeting whatsoever. This is truly unacceptable.
Regarding the room, it was very spacious, but there were ants, as shown in the attached video.
As for the towels in the bathroom, their condition was as shown in the pictures. Honestly, if I had towels like that at home, I would throw them away.
In the morning, I couldn't find the hairdryer plug anywhere in the bathroom. It wasn't until the evening that I discovered it was inside the same drawer as the hairdryer. You had to pull the drawer out completely to see the plug. I don't understand their organization at all; how many people would pull the drawer out that far? The only plug that was prominently visible was the shaver socket.
On the first night, I didn't finish all the complimentary water, leaving one bottle. When I returned, instead of having three bottles (the original two plus one for the one I drank), they only added one bottle, replacing the one I consumed. The benefit we should receive is two bottles of water per day. Some might call me stingy, but I just see it as unfair.
In summary, my impression of this place is a 2 out of 10.
Original TextTranslation provided by AI
