Guest User
February 24, 2026
Pros:
1. Upon check-in, I added the butler on WeChat. They promptly informed me about sunrise/sunset times and evening performances, which was very convenient. Questions were also answered quickly.
2. The bathroom's shower cap even came with a hair tie, a thoughtful touch for women.
3. The evening buffet was quite varied, and there were many diners. The service staff were gentle and polite.
4. The room had some small tea snacks. The black sesame crisps were delicious, I wished I could have had more! The packaging didn't have manufacturer info; the hotel said they were custom-made for them.
5. The multi-media hall had some books and picture books that my child loved. There were also game facilities, the environment was great, and items were new and well-maintained.
6. The towels in the room were soft and clean.
7. The peonies were beautiful and real flowers!
Areas for improvement:
1. When checking in, the front desk attendant, after assisting a family with three rooms, didn't offer me any additional information. After completing my check-in, she turned around and said she was too busy and had to change shifts. I mentioned I hadn't received the WeChat for the butler service, and only then did she remember to give me the QR code to scan.
2. The hotel offers experience activities. I suggest the butler introduce them during check-in. Some guests aren't as meticulous, and might forget otherwise.
3. There was slightly limited space in the room to put things, making it hard to store my backpack. The lack of a main light source made the room too dim, straining my eyes when reading.
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