Grand Barony Hotel Reviews

Response from Property: Dear guest, hello! First of all, we sincerely apologize for the hygiene issues and lost items during your stay. Any items left behind during room inspections are immediately recorded in the room inspection log and contacted by the guest. We apologize that the staff failed to locate the lost item promptly. This reflects a serious oversight in our housekeeping and lost and found procedures. We have immediately taken the following measures: Regarding the moldy items: We have thoroughly inspected all guest room supplies, replaced outdated items, and strengthened cleaning and disinfection standards. The housekeeping department will strictly implement a "one guest, one check" policy. Regarding the lost headphones: We have reviewed the room inspection records for that day and expanded the search area (including under the bed, in drawers, and other easily overlooked areas). We will also retrain the relevant staff on lost and found procedures. Please send us a private message with the brand and appearance of the headphones, and we will follow up with you. As a token of our apology, if you wish to stay again, we will offer you a complimentary upgrade to an ocean view suite and arrange for a dedicated room inspection. Please feel free to contact the hotel at any time to resolve this matter. We understand that actions speak louder than words, and we look forward to earning your trust through concrete improvements.

Response from Property: The hotel offers Chinese and Western cuisine, a children's playground, a chess and card room, and a night banquet KTV. The hotel also features a sea spring spa, a children's water park, an infinity pool, and a night temple fun street, offering a one-stop experience for a truly enjoyable holiday. The hotel also provides attentive one-on-one service from the butler, ensuring a comfortable and worry-free stay. The hotel will gradually add and optimize more facilities and check-in points. We look forward to your return to experience a different Shuangyue Bay Grand Court!

Response from Property: We are deeply sorry for the unpleasant experience you experienced. The service issues you described are seriously inconsistent with our consistently upheld service standards. We take this matter very seriously and have immediately investigated the situation with the relevant departments. To ensure this issue does not recur, we have implemented the following measures: 1️⃣ Immediate training and rectification: All service staff will undergo retraining on etiquette and communication, reinforcing the "guest-first" principle; 2️⃣ Optimizing the supervision mechanism: Introducing spot checks on service quality to regularly monitor staff attitudes; 3️⃣ Opening a feedback channel: If you would like to provide more details (such as the time or location), please call the hotel switchboard directly, and we will personally follow up and respond. Your criticism is our driving force for improvement. If you are willing to give us another chance, we will assign you a dedicated customer service representative to follow up throughout the process, striving to provide you with a warmer and more professional service experience.

Response from Property: Thank you very much for your stay and review! We appreciate your feedback, but please understand that we were very busy during the holidays. We will continue to improve our hotel facilities and service quality. We regularly maintain and update our rooms, equipment, and public area amenities to ensure a more comfortable and clean experience. We hope you'll have a fresh experience next time you visit us! We look forward to welcoming you back!

Response from Property: Thank you very much for your appreciation of our hotel's prime ocean view location. Regarding the bathroom doorless design you mentioned, we sincerely apologize for the inconvenience this caused. We understand that this open-plan design may not suit all guests. Some of our room types do have private bathroom doors, but it's possible you weren't able to select the room you desired when booking. We recommend that you contact the hotel front desk directly for your next reservation, and we'll prioritize rooms with private bathroom doors. Your comfort is paramount to us. If you plan to stay again soon, we'll offer a special upgrade. Thank you again for your valuable feedback, and we look forward to providing you with an even better experience.

Response from Property: 酒店內提供【中西餐】餐飲服務，【小童樂園】【棋牌室】【夜宴ktv】娛樂設施等服務，設有【海泉SPA】【小童水上樂園】【無邊際泳池】【夜廟潮玩街】，一站式盡情享受歡樂假期，還有管家貼心一對一服務，讓賓客入住盡享舒心放心體驗。酒店將逐步增加優化更多設施打卡點，期待您的再次光臨體驗不一樣的雙月灣君廷！

Response from Property: 很感謝您在百忙之中抽空認真仔細點評您此次的入住！我們酒店地理位置優越，距離【海龜灣】開車十分鐘就能到達，小眾“馬爾代夫”【海景懸崖酒吧】開車5分鐘到達，【雙月灣】觀景台開車15分鐘即達，酒店設有【雲端玻璃棧道】【沙灘網紅鞦韆】【無邊際泳池】【夜廟潮玩街】等。酒店傍海而建，樓下既是沙灘，大堂距離大海約50米，舉步即達沙灘。希望給你帶來的是不一樣的入住體驗，我們也會不斷的改進，期待您的下次光臨!

Response from Property: 生活不是為了趕路，而是為了感受路。感謝您的認可，酒店管家為賓客定製個性化卓越服務，希望賓客能有一個難忘滿意的度假體驗。君廷度假酒店配套有【夜廟潮玩街】、【天際玻璃棧道】、【無邊際泳池】、【星美水上樂園】、【健身房】、【室內小童樂園】、【中西餐廳】等豐富的設施設備，為賓客提供一站式親海度假環境。小君在雙月灣等您，期待能再次與您相遇~

Response from Property: 生活不是為了趕路，而是為了感受路。感謝您的認可，酒店管家為賓客定製個性化卓越服務，希望賓客能有一個難忘滿意的度假體驗。君廷度假酒店配套有【夜廟潮玩街】、【天際玻璃棧道】、【無邊際泳池】、【星美水上樂園】、【健身房】、【室內小童樂園】、【中西餐廳】等豐富的設施設備，為賓客提供一站式親海度假環境。小君在雙月灣等您，期待能再次與您相遇~

Response from Property: Dear guest, we sincerely apologize for the unpleasant stay you've had. If you have any issues with your room facilities or equipment during your stay, please feel free to call our staff. We are on call 24 hours a day to assist you. Regarding the room issue you raised, we have notified the hotel's housekeeping department (engineering department) to intensify repairs to ensure that such issues will not occur again during your next stay. We sincerely apologize for the inconvenience this may have caused you.

Response from Property: 生活不是為了趕路，而是為了感受路。感謝您的認可，酒店管家為賓客定製個性化卓越服務，希望賓客能有一個難忘滿意的度假體驗。君廷度假酒店配套有【夜廟潮玩街】、【天際玻璃棧道】、【無邊際泳池】、【星美水上樂園】、【健身房】、【室內小童樂園】、【中西餐廳】等豐富的設施設備，為賓客提供一站式親海度假環境。小君在雙月灣等您，期待能再次與您相遇~

Response from Property: Dear guests! Thank you for your stay and for giving us the opportunity to serve you. Your comments, support, and suggestions are a valuable asset to us. We will continue to work hard to improve our services and hope to see you again in the future. We wish you a happy stay and a happy family!

Response from Property: 生活不是為了趕路，而是為了感受路。感謝您的認可，酒店管家為賓客定製個性化卓越服務，希望賓客能有一個難忘滿意的度假體驗。君廷度假酒店配套有【夜廟潮玩街】、【天際玻璃棧道】、【無邊際泳池】、【星美水上樂園】、【健身房】、【室內小童樂園】、【中西餐廳】等豐富的設施設備，為賓客提供一站式親海度假環境。小君在雙月灣等您，期待能再次與您相遇~

Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your detailed feedback. We value your stay experience and deeply apologize for not meeting your expectations. Regarding the issue you raised, we have immediately communicated with the relevant departments and are actively developing improvement measures. Regarding the air conditioning design issue: We have assigned our engineering department to inspect and adjust the air conditioning vents in all guest rooms to avoid direct airflow onto the beds. We will also provide free installation of wind deflectors for guests who require them to ensure comfort. Regarding elevator operation efficiency: We have increased staff on-site during peak traffic periods (such as holidays and summer vacations) to optimize elevator scheduling and plan future hardware upgrades to improve operational efficiency. Please feel free to contact the Concierge for assistance in providing priority access for families with elderly guests or children. Regarding stairwell hygiene: We have comprehensively increased the frequency of cleaning and pest control in common areas such as stairwells and corridors to ensure a clean and safe environment. Regarding the kettle malfunction: We have inspected all guest room electrical appliances and promptly replaced outdated equipment. We promise to respond within 10 minutes if any malfunction is discovered. Please call housekeeping if a replacement is required. Thank you again for your sincere feedback; your feedback is a key driver for improving our service. We understand that pricing must match the experience, and we will continue to optimize details. We look forward to providing you with an even more perfect vacation experience in the future.