To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.3
Amenities7.4
Service8.0
Cleanliness8.1
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All reviews(554)
Positive reviews(474)
Reviews with photos/video(185)
Clean pool(56)
Loved the beach(46)
Relaxing hot springs(39)
Strange smell in room(30)
Perfect for kids(18)
Has play area for children(6)
Negative reviews(79)
JoyFoxx_3217
Deluxe Mountain-view Twin Room
Stayed in Mar 2025
Travelling with friends
58 reviews
10/10
Outstanding
Posted on Jun 8, 2025
I love this resort… I come everytime I want to chill far from the city
KIRIENA 丁香CARRIE
Classical Ocean-view Twin Room
Stayed in Apr 2025
Travelling with friends
19 reviews
8.0/10
Very good
Posted on May 5, 2025
Need renovations,but area is good
CN Man 420
Deluxe Mountain-view Double Room
Stayed in Apr 2024
Couple
7 reviews
6.5/10
Posted on Jul 10, 2024
The only reason to book this hotel is if you have a dog and you'd like to take them to the beach. The hotel has seen better days. The entire pool area was closed and drained except one area for children. They have a private beach but honestly the public beach next door is much nicer.
Matt8888
Yazhi Suite
Stayed in Aug 2024
Family
12 reviews
6.5/10
Posted on Oct 1, 2024
Only one of the restaurants was open; for a resort, it felt like there was nothing to do.
Natgo
Deluxe Mountain-view Double Room
Stayed in Apr 2024
Couple
24 reviews
10/10
Outstanding
Posted on May 6, 2024
Nice stay and pleasant experience. Secluded place with natural environment. Good service and friendly staff. Delicious food and comfortable facilities. Had a very good time spent there.
Response from Property: Dear guest, thank you for your stay at Sheraton Huizhou Golden Bay Resort and express your love and praise to the hotel. We sincerely welcome you back to experience the warm and gracious service of Sheraton. Thank you.
Guest User
Deluxe Mountain-view Twin Room
Stayed in Jun 2025
Solo traveller
62 reviews
10/10
Outstanding
Posted on Sep 21, 2025
My favorite hotel
Katie Khai
Deluxe Mountain-view Double Room
Stayed in Feb 2024
Family
13 reviews
10/10
Outstanding
Posted on Apr 17, 2024
A good breakfast. The rooms are very large, very quiet. The territory of the hotel is beautiful and has its own beach!
Guest User
Classical Ocean-view Twin Room
Stayed in Apr 2024
Family
10 reviews
5.0/10
Posted on May 5, 2024
overpriced hotel. old and bad maintenance, for sure no more there
Response from Property: Thank you very much for your feedback. We are fully aware that the aging of facilities and inadequate maintenance can significantly impact guests' stay experience, and this is an area we have been striving to improve. We will take your feedback seriously and use it as an important reference for enhancing our service quality and facility maintenance. We will strengthen regular inspections and maintenance of hotel facilities to ensure they are always in good working condition, providing you with a more comfortable and reassuring accommodation environment.Moreover, we recognize that pricing is a crucial factor for guests. We will be more cautious when setting our pricing strategies, ensuring that prices are commensurate with the quality of service, and strive to offer more discounts and promotional activities to reward guests' support and trust. However, we still hope you will give us a chance to prove our changes and improvements. If you have any opportunity to visit us in the future, we will wholeheartedly provide you with even better and more attentive service to make up for your unpleasant experience this time. Thank you once again for your valuable input. We will continue to work hard to deliver a more satisfying stay experience for every guest. If you have any further questions or need assistance, please feel free to contact us.
852 Serendipitous Life
Classical Ocean-view Queen Room
Stayed in Sep 2023
Couple
16 reviews
5.0/10
Posted on Oct 7, 2023
Very surprised about my experience considering this is Sheraton hotel. The location is in a distant area of the city of Huizhou but very quiet. There’s a decent number of things to do but all of very average or poor quality. It was a prime holiday time and everything advertised was either closed or I’m told in the case of the Spa, it had been closed for several years, even though signs were still posted about there being a spa. The beach was small rocky and quite frankly littered with large shipping containers in the distance and a large powerplant which ruined the view during sunset. The breakfast was bland and the evening dinner buffets were stopped. My partner and I decided to instead order takeout as the quality and price were not worth it. Staff were very kind and helped when possible, service is a mixed bag as one individual gave me a sloppy bag of water when I called for some. Others amenities were even offered: I needed a taxi to take me to the train station but I’m told there were no drivers at the hotel. Overall I will not be returning. Quite frankly I don’t see myself returning to Sheraton as this isn’t my first time having a poor stay with them.
Response from Property: Dear guest, Thank you for choosing to stay with us and share your comments. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology . We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Huizhou.
Aroua Mohamed Amine
Deluxe Mountain-view Double Room
Stayed in Jul 2023
Family
10 reviews
8.5/10
Very good
Posted on Oct 8, 2023
Good beach and very helpful staff
Very good breakfast and dinner options.
Old hotel must do renovation asap
Response from Property: Dear guests, Thank you very much for staying at Sheraton Huizhou Golden Bay Resort and sharing your experience here. We will continue to devote ourselves to the maintenance and maintenance of facilities and equipment. We sincerely welcome you back to experience Sheraton warm and friendly service again. Thank you.
Anthony Pandaway
Deluxe Mountain-view Twin Room
Stayed in Jun 2023
Family
45 reviews
10/10
Outstanding
Posted on Oct 1, 2023
Amazing stay with perfect breakfast
Response from Property: Dear guests, thank you very much for staying at Sheraton Huizhou Golden Bay Resort and express your love for the hotel. We sincerely welcome you back to experience Sheraton warm and friendly service again. Thank you.
Simon333
Deluxe Mountain-view Double Room
Stayed in Oct 2023
Family
26 reviews
9.0/10
Great
Posted on Nov 12, 2023
excellent service
Response from Property: 尊敬的賓客,非常感謝您入住惠州金海灣喜來登度假酒店並在此表達您對酒店的喜愛和讚美。我們誠摯地歡迎您再次回來體驗喜來登温暖親切的服務,謝謝。
yaoxingliu
Deluxe Mountain-view Double Room
Stayed in Apr 2025
Family
2 reviews
9.0/10
Great
Posted on May 11, 2025
The environment is elegant, the location is excellent, it is very close to the beach, there are charging stations for charging, the breakfast is rich in variety, the room can see the sea, there is a table tennis room, a swimming pool, a children's playground, and the children like to watch the fish
Original textTranslated by Google
Guest User
Deluxe Mountain-view Double Room
Stayed in Apr 2025
Family
62 reviews
10/10
Outstanding
Posted on May 11, 2025
The hotel front desk manager upgraded the sea view room for free, with beautiful bay gardens and beaches 🏖!! Although the room design of Sheraton Hotel was in 2008, the details are still perfect, such as the large window next to the bathtub, the air-conditioning outlet avoiding the desk, etc. I really like the environment of this resort hotel!!
Original textTranslated by Google
Guest User
Deluxe Mountain-view Double Room
Stayed in Apr 2025
Family
8 reviews
4.5/10
Posted on May 5, 2025
The name is not worthy of the hotel. The facilities are outdated, the hygiene is extremely poor (the toilet smells very strongly of urine), and signs of bankruptcy can be seen everywhere. Therefore, it is not recommended to stay here.
Original textTranslated by Google
Response from Property: 尊敬的客人,非常抱歉此次入住給您帶來如此不愉快的體驗。對於客房設施陳舊、衞生不達標及馬桶異味。我們致以最誠摯的歉意,我們已採取措施,安排全員培訓客房清潔標準,對所有客房進行深度消殺與設備檢修,您的反饋是我們改進的重要契機,我們已啟動全面整改計劃,優化質檢體系,確保不再出現此類問題,再次為給您帶來的困擾致歉。也感謝您的寶貴意見。