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Verified reviews
Location8.9
Amenities8.6
Service8.9
Cleanliness8.8
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All reviews(1767)
Positive reviews(1647)
Reviews with photos/video(822)
Nice sea view(294)
Close to beach(276)
Clean pool(208)
Great swimming pool(208)
Friendly front desk staff(166)
Has an infinity pool(76)
Negative reviews(119)
M6950****
Summit Glow Front Sea View Twin Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 31, 2025
The rooms were spacious and clean, offering a sea view right from the window. The hotel boasts facilities such as a library and an infinity pool, and there's a complimentary shuttle service to the beach. Both the buffet breakfast and dinner were very extensive and delicious. I was extremely satisfied! The pleasant surprise began the moment we stepped into the lobby: the 'Star Butler' service was outstanding and incredibly attentive. Everywhere you looked, there was a vast expanse of blue and endless horizons, enhanced by a refreshing cross-breeze.
Original textTranslated by Google
Response from Property: Dear guest, Hello! Thank you very much for choosing to stay with us and sharing your experience. We are honored to know that you were satisfied with your overall stay. At the same time, we will always remain humble and continue to improve our service details and enhance your accommodation experience. If you have any valuable suggestions for improvement, please feel free to contact us. Your recognition and suggestions are always important beacons in our pursuit of excellent service quality. We look forward to creating a travel experience that exceeds your expectations again.
M2bavgyix****
Elegant 2-bed Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 29, 2025
The pleasant surprise started the moment we walked into the lobby. The butler service was exceptional. It’s a truly oceanfront location, so incredibly close that the vast blue sea fills your entire view. The refreshing cross-breeze instantly swept away all the fatigue from the congested journey.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for your positive comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel and your recognition of the Star Butler's service. We look forward to visiting you again and wish you a pleasant journey!
M548448****
Elegant 2-bed Room
Stayed in Jul 2025
Family
2 review
9.2/10
Great
Posted on Aug 27, 2025
Some of the hotel's facilities are still under development, and the ongoing construction of the building next door was a minor inconvenience. However, the Star Butler service was excellent. I absolutely adored their 'One Drop Water Library' – it's incredibly picturesque, and the spiral staircase in the Cliff Art Museum is also fantastic for photos. The beach directly in front of the hotel was spotless. Our room was spacious and offered stunning views. The hotel staff provided attentive and thoughtful service. The beach was so gorgeous that we thoroughly enjoyed ourselves. We'll definitely be returning!
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your experience at the Telus Hotel. Your satisfaction is our greatest honor. We are very pleased to know that our Star Butler was able to promptly resolve your issues and provide excellent service. Your recognition is the best affirmation of our team's hard work. Your feedback will inspire us to continuously improve and ensure that every guest at the Telus Hotel enjoys service that exceeds expectations. We look forward to the opportunity to provide you with more unforgettable stays. If you have any needs or suggestions for your future travels, please feel free to contact us. We wish you a happy life and look forward to your next visit!
Anonymous User
Fluorescent Forest Front Sea View Double Bed Room
Stayed in Jul 2025
Family
33 review
9.2/10
Great
Posted on Aug 18, 2025
It's pretty good overall. It's quite close to the beach, and despite its 4.4 online rating, I found it to be better than I anticipated. They offer a frequent shuttle service to the beach. There are also performances, which are great for photos and social media check-ins. You can even order food delivery for meals. My only minor complaint was the long wait for breakfast noodle soup.
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to share your experience at the Telus Hotel. Your satisfaction is our greatest honor. Your recognition is the best affirmation of our team's hard work. We understand that the comfort of your room and the quality of our service are directly related to your stay. Your feedback will inspire us to continuously improve and ensure that every guest at the Telus Hotel enjoys service that exceeds their expectations. Thank you again for your positive feedback and we look forward to providing you with more memorable stays. If you have any questions or suggestions for your future travels, please feel free to contact us. We wish you a pleasant stay and look forward to your next visit!
M29178****
Elegant 2-bed Room
Stayed in Jul 2025
Family
20 review
8.0/10
Very Good
Posted on Aug 18, 2025
The hotel is perched on a hilltop. To be honest, I didn't plan this trip at all; it was completely spontaneous!
The front desk service was excellent, and our 'Star Butler' (Xingxing Guanjia) was exceptionally thoughtful, checking in on us and making sure we had everything we needed. I genuinely want to extend my heartfelt thanks to her for her truly five-star service!
The "One Drop Water Library" and "Cliff Pavilion" are definitely the highlights of the hotel. My first regret is that the weather wasn't cooperative, so we couldn't go down to the beach for a swim. Secondly, being summer vacation, there were many children around, making it quite noisy. My third disappointment was that the cleanliness didn't quite match the hotel's price tag. This is my genuine and honest experience, and I hope other Ctrip users will also leave truthful reviews to provide reliable guidance for future guests.
Breakfast was just average, but the ocean view was fantastic!
Original textTranslated by Google
Response from Property: Dear guest, Hello! Thank you very much for choosing to stay with us and sharing your experience. We are honored to know that you were satisfied with your overall stay. At the same time, we will always remain humble and continue to improve our service details and enhance your stay experience. If you have any valuable suggestions for improvement, please feel free to contact us. Your recognition and suggestions are always important beacons in our pursuit of excellent service quality. We look forward to providing you with a stay experience that exceeds your expectations again.
Anonymous User
Elegant 2-bed Room
Stayed in Jul 2025
Family
1 review
6.0/10
Posted on Aug 17, 2025
Many often-criticized aspects – the beach being far from the hotel, seeing hillside graves, unfinished buildings, and limited food and drink options nearby – were all acceptable to me. For hotels in Shuangyue Bay, especially considering summer prices, it still offered good value for money.
However, a significant issue arose when taking the golf cart from the hotel to the mountain base: if you sat on the right side, water would splash onto you from puddles as the cart passed. Anyone wearing white would immediately get stained, looking like a dalmatian.
I had paid the in-hotel photography service for a photoshoot at the 'One Drop of Water' Library, but the 'HD negatives' they sent were surprisingly only a few hundred KB – less than 1MB. Distant figures were completely blurry and lacked clarity. To make matters worse, I hadn't even selected photos for retouching yet, and the original raw photos had already been deleted. My travel schedule made it impossible to return for a reshoot.
Original textTranslated by Google
WYGSZ
Fluorescent Forest Front Sea View Double Bed Room
Stayed in Jul 2025
Couple
3 review
2.2/10
Posted on Aug 10, 2025
The elevators were excruciatingly slow; we often had to wait 5-6 minutes for one. There was a dirty stain on the duvet. During my evening shower, the water cut out halfway through! After complaining, it eventually came back on. I asked for the manager to call me back, but no one ever bothered to follow up. And to make things worse, the hard pillow reeked of mildew. Hands down, this is the worst hotel.
Original textTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the inconvenience you experienced during your stay. We deeply value your feedback. It is the constant concern and encouragement from guests like you that enables us to continuously identify problems in our work, correct them, and achieve continuous improvement. Regarding the elevator issue, occupancy rates are high during the summer, so waiting times are inevitable. Regarding the water pressure issue, we will immediately make corrections and ensure it is resolved as soon as possible. We apologize for the inconvenience you experienced during your stay. The hotel is constantly developing, and the facilities you see will continue to improve. We look forward to seeing you again and wish you a happy stay!
Bannitongxing
Elegant 2-bed Room
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 29, 2025
The hotel boasts a very pleasant environment, and they offer a shuttle service to the nearby beach. At around 500-600 RMB on weekdays, it offers great value for money, though weekends are a bit pricier. Dining options in the vicinity are somewhat limited, as the hotel only serves breakfast and dinner. The hotel pool is very clean, and there's also a small water park, though it only features a few slides. Overall, choosing Yun Ding is a great option for a family trip!
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your positive comments on our hotel. Whether it is the hotel environment or the dining experience in the restaurant, serving every guest well is our goal. We hope that you will feel at home. We will continue to work hard to live up to your praise. We look forward to seeing you again. Wish you a pleasant journey!
M60666****
Elegant 2-bed Room
Stayed in Jun 2025
Family
10 review
10/10
Outstanding
Posted on Jul 9, 2025
Terry did an excellent job arranging for all three of our rooms to be on the same floor. Every detail, from the plush beds to the luxurious bathroom amenities, ensured ultimate comfort. The hotel also boasts a range of modern facilities, including a library and an infinity pool that's perfect for photos, catering to the diverse needs of its guests. Terry at the front desk was also incredibly helpful.
Original textTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對我們的讚賞!我們很高興得知您在我們的酒店度過了愉快且難忘的暑期,特別是對我們的泳池和客房位置感到滿意。Terry管家的貼心服務也得到了您的認可,這是對我們團隊辛勤工作的最大鼓勵。我們始終致力於為每位客人提供超越期待的服務體驗。期待下次有機會再次為您提供服務,讓您的每一次旅行都充滿驚喜。感謝您選擇我們的酒店,祝您未來一切順利!
Guest User
High Floor Azure Coast Front Sea View Family Suite
Stayed in Jul 2025
Family
3 review
8.5/10
Very Good
Posted on Aug 9, 2025
Good nice experience in China
Response from Property: 非常感謝您的認可與分享!得知您在我們的酒店度過了滿意且愉快的暑假時光,我們感到無比榮幸。我們倍感榮幸能為您提供便利的設施與專業的服務,是我們的責任與榮幸。酒店的景點一滴水圖書館,懸崖藝術館,巖石無邊際泳池,小童水上樂園,舞蹈表演,非遺火壺篝火晚會的確為我們增添了獨特的文化氣息,我們也很高興它成為了您體驗中的一部分。希望有機會再次為您服務,讓您的體驗更加美好。再次感謝您的好評,您的滿意是我們前進的最大動力!
MARK88
Surfing Silver Beach Front Sea View Double Bed Room
Stayed in Sep 2025
Family
17 review
8.0/10
Very Good
Posted on Oct 4, 2025
To be honest, Trip.com should not promote hotels of this standard. The breakfast was subpar—predominantly Chinese dishes with little variety—and the hotel restaurant offered no à la carte menu. Additionally, the beach was extremely dirty, the lobby felt cramped, and the elevators were unacceptably slow; no elevator connection to the parking, the list of issues goes on.
It seems the images Trip.com used to promote this hotel are misleading, if not entirely fake. The platform must refrain from promoting such establishments; otherwise, customers like us will undoubtedly lose trust in it altogether.
Guest User
Fluorescent Forest Front Sea View Double Bed Room
Stayed in Apr 2024
Family
14 review
6.5/10
Posted on May 26, 2024
When checkin hotel, I feel that they don't have enough experience for foreigners with many cases. But JK is working for the front-desk
and he tried to help whenever I have some questions. He was best & best service for us. Thanks for his effort during staying for 3 days.
Hotel is not busy due to no eason. Agreed that this hotel is for Instagrammable Hotels in Huizhou as Trip.com marked.
Nice view. But total 3 buidings are doing construction. only one hotel is working. There is only one resturant in hotel but Chinese menu with no photo & no room service.
So we went there every time during staying for 3 days.
When I reviewed the website of Ctrip, it seems to be very close between hotel & beach. But it's so far to go to beach by walk even if they are serving the electric cart.
There are many nails in the room insted of fixing tower hanger in bathroom, No drawing in room(just nails on bed & desk). And no handle inside shower booth.
And there are many molds the end of each corner on ceiling. Also smells like mold if Airconditioner turn off.
I am sure this hotel will be nice in the future when other 3 buildings open.
6/7
Response from Property: Thank you for your valuable comments, and apologize for the lack of service, facilities and surrounding experience in our hotel. For language communication issues, we are improving the level of international services. Restaurant we will add photos and categories, room service will also be available as soon as possible. For travel inconvenience, we will update the map and provide more detailed guidance. With regard to room facilities, we will check and make corrections. Your feedback is very important for us to improve, and we look forward to providing you with a better experience in the future.
M776996****
Elegant 2-bed Room
Stayed in Jun 2024
Family
1 review
8.0/10
Very Good
Posted on Jul 12, 2024
黄键literally safe my life by giving me a drive while a couldn’t managed to grab any taxi after waiting for one whole hour.
Thanks so much for the big help. He is the star of the hotel!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Response from Property: 非常感謝黃鍵在您需要時挺身而出,他的行動確實體現了我們酒店團隊的關懷精神和服務承諾。您的高度評價對我們來説是極高的榮譽,我們會將這份肯定分享給黃鍵,激勵他在未來的工作中再接再厲。如果將來您再次光臨,我們希望能為您提供更多超越期待的服務體驗。再次感謝您的信任和支持,歡迎隨時回家。
Chanté Devnarain
Elegant 2-bed Room
Stayed in Apr 2024
Travelling with friends
34 review
10/10
Outstanding
Posted on May 19, 2024
Friendly & helpful staff. Amazing breakfast buffet with a variety of options both western & Chinese. All the food was delicious! Rooms were spacious & tastefully decorated. Soft bath towels & robes. Ocean view rooms & great amenities. There are 3 pools and a private beach area, the hotel provides a shuttle down to the beach. Excellent service.
Response from Property: Dear thank you for the recognition and appreciation of our hotel, your satisfaction is our continuous progress of power. If you have any suggestions for improvement or need help, feel free to give us feedback, one-stop service look forward to your visit again, I wish you a happy!
Anonymous User
Light Luxury 2-bed Room
Stayed in Apr 2024
Couple
4 review
10/10
Outstanding
Posted on May 4, 2024
Terry's service is very good and clean, but it's noisy around here. Cost-effective, worth recommending. The next day's breakfast was also very good, on the whole very satisfied. The price is also very good. Recommendations
Response from Property: Dear guests, Thank you for your positive comments and valuable suggestions. We are very pleased that you are satisfied with Terry's service and cleanliness, and we are sorry that you found the environment a little noisy. We will investigate and upgrade the sound insulation facilities as soon as possible to ensure that every guest enjoys a peaceful rest. We are deeply gratified by the affirmation of breakfast and price, and your satisfaction is our greatest pursuit. Looking forward to your next visit, we will do better.